eligibility specialist resume example with 12 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Career Overview
Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during an 8 year career in the National Guard. Effective communicator who quickly masters new roles and technologies to achieve positive results.
Core Strengths
  • Superior communication skills
  • Active listening skills
  • Cheerful and energetic Large cash/check deposits expert
  • MS Office proficient
  • Top sales performer
  • Flexible scheduling
  • Opening/closing procedures
  • Effective team player
  • Exceptional interpersonal skills
  • Dependable and reliable
  • Customer Assistance.
  • Worked with company systems and diligently completed all assigned tasks, working overtime as needed.
Work Experience
Eligibility Specialist, 2016 to Current
River EdgeMilledgeville, GA,
  • Applications for various aid programs and ensure that applicants are eligible for them.
  • Verifying that any application forms have been filled out correctly and checking the information on the forms for accuracy.
  • Communication with applicants for aid programs.
  • Documentation and paperwork as well as computerized record keeping.
  • Keep track of client appointments and any changes in the policies of their organization.
Sales Associate, 2015 to 2016
Audioeye, Inc.Seattle, WA,
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Sales Consistently generated additional revenue through skilled sales techniques.
  • Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
  • Military Awarded the Army Achievement Medal in 2012, 2013, 2014.
  • Received Global War on Terrorism Service Medal in 2014.
  • Personally responsible for over $100,000 of command equipment with no deficiencies, losses or damages.
  • Maintained 100% accountability of a large section of equipment worth over $100,000 during overseas deployment.
  • Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
  • Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
  • Retained and ensured proper handling and care of 150 existing client accounts.
  • Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
Customer Service and Sales Associate, 04/2014 to 2015
The Hertz CorporationColorado Springs, CO,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Resolved product issues and shared benefits of new technology.
  • Managed quality communication, customer support and product representation for each client.
  • Guaranteed positive customer experiences and resolved all customer complaints.
Human Resource Specialist, 12/2012 to 01/2014
Grand View HospitalChalfont, PA,
  • Revised finance Standard Operating Procedures to streamline pay inquiries, resulting in dramatic reduction of pay problems.
  • Reduced late pay transactions by 87%.
  • Responsible for the training, guidance, professional development, and welfare of 11 administrative personnel assigned to the section.
  • Kept record of insurance coverage and personnel transactions, such as promotions, transfers and terminations.
  • Prepared reports and recommended procedures to reduce absenteeism and turnover.
  • Wrote, designed and produced Standard Operating Procedures of Human Resource functions streamlining efficiency.
  • Planned and carried out policies relating to all phases of personnel activity.
Outdoor Recreation Specialist, 01/2010 to 10/2012
Duck Creek TechnologiesColumbia, SC,
  • Planed, organizeed, and instructed physical activity classes such as aerobics, hiking, kickboxing and weight lifting for all civilian and military personel on Camp Atterbury.
  • Planed, organized and led indoor and outdoor activities that include backpacking, rock climbing, and kayaking for deploying soldiers.
  • Conducted fund raising activities; provided information about program activities, schedules, and requirements to the public, the media, participants and others.
  • Coordinated program activities with community agencies, organizations, and recreational resources.
  • Prepared activity reports and participant progress assessments.
  • Prepared newsletters and brochures; provideded work direction to volunteers.
  • Recommend purchase of equipment and supplies and hiring of staff.
Customer Service Manager, 11/2008 to 01/2010
  • Addressed negative customer feedback immediately.
  • Successfully managed the activities of 5 team members in multiple locations.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Trianed new quality customer service representatives.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
Educational Background
Calvary Christian School - Indianapolis, IN
administrative, streamline, approach, Army, attention to detail, benefits, billings, brochures, bi, closing, communication skills, interpersonal skills, contracts, credit, client, customer satisfaction, customer service, customer support, Dependable, direction, finance, fund raising, hiring, Human Resource, insurance, listening, MS Office, newsletters, personnel, policies, knowledge of store, progress, proposals, quality, rapport, Sales, scheduling, spreadsheets, team player, phone, upgrading

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Resume Overview

School Attended

  • Calvary Christian School

Job Titles Held:

  • Eligibility Specialist
  • Sales Associate
  • Customer Service and Sales Associate
  • Human Resource Specialist
  • Outdoor Recreation Specialist
  • Customer Service Manager



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