Results-driven, Hardworking, Highly motivated Eligibility Specialist with proven ability to establish rapport with clients.
Active listening skills
Strong Customer Service Skills
Strong organizational skills
Eligibility SpecialistFeb 2013 to Current Xerox/Conduent － New Castle, INProcess applications for clients requesting assistance. Complete interviews with clients, request required documentation, gather data, and update cases with information that was requested and received. (medical documents, income, resources, other financial /legal documents). Determine eligibility for Cash Assistance (Tanf), Food Stamps (Snap), and Health Coverage.
CollectorSep 2007 to Jun 2010 Sallie Mae － Muncie, INMaking phone calls, collecting payments, setting up payment plans, customer service.
Education and Training
High School Diploma, Business1981Knightstown High School － Knightstown, IN, USA
Majors: Business, English, Home Economics
Certificate2013Training For Eligibility Specialist － New Castle, IN, USA