Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Productive Phlebotomist offering 2 years of experience in efficiently collecting blood specimens from newborn to geriatric patients in hospital settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing and customer service related to patient care. Skilled at calming stressed and anxious patients of all ages.

  • Telephone etiquette
  • Application assessment
  • Knowledgeable in MEDS,CURAM MICROSOFT
  • Recordkeeping and data input
  • Tracking specimens
  • Donor screening
  • Medical records maintenance
  • Sanitation and sterilization
  • Drawing blood
  • Manual and finger dexterity
  • Customer service
  • First Aid/CPR
  • Proper storage procedures
  • Sharps disposal
  • Specimen preparation
Eligibility Specialist, 09/2019 - 09/2020
Ubc Overland Park, KS,
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Processed benefits applications, which included documents for food stamps and medical assistance.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Reviewed criteria for different aid programs to determine eligibility for various applicants.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
  • Called applicants to set up appointments and explain benefits processes.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
  • Leveraged MEDS/CURAM systems to input and compile data gathered from various sources.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Surgeon Support, 11/2016 - 09/2019
John Crane Inc Boston, MA,
  • Informed patients and caregivers of preoperative and postoperative requirements and home care treatments, including diet and medication use.
  • Prepared sterile solutions and medications and confirmed proper functionality of all surgical equipment.
  • Analyzed patient chart data and identification to verify accurate information.
  • Took specimens to the laboratory for analysis.
  • Insured the proper handling of specimens and the transportation of patients.
  • Helped the surgical team put on sterile gowns and gloves.
  • Assessed care needs during procedures, providing assistance to staff.
  • Restocked supplies, confirming sufficient inventory levels prior to procedures.
  • Prepared OR charts with proper labels and records.
  • Followed standard precautions using personal protective equipment to maintain safe and secure settings.
  • Prioritized requests, responding to stat orders immediately.
  • Maintained sterile field and supplied retractors and tools to physicians.
  • Verified availability of all operating room equipment, instruments and medicine to doctors and nurses prior to surgery.
  • Performed sterilization processes after procedures to complete room turnaround.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Cleaned, disinfected, and prepared rooms for incoming patients.
  • Facilitated best care by developing strong and trusting rapport with patient.
Customer Service Representative, 08/2014 - 10/2016
Bank Of America City, STATE,
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Verified amounts and integrity of every check or funds transfer.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
Education and Training
: Pre-Med Biology, Expected in
University of South Carolina - Columbia - Columbia, SC
: Phlebotomy, Expected in 08/2020
Quality Healthcare Skills LLC - ,
  • Earned recognition from department leaders for excellence in delivering phlebotomy services.
  • Graduated as top student in my class. Also was called back for more volunteer work to assist new students with venipuncture procedure and techniques.
Additional Information

I've volunteered on weekends and holidays at Prisma Health for 2 years before getting my phlebotomy certification at Prisma Health under the supervision of Jasmine Simon. I've done from 100-170 sticks a day in the departments of Microbiology, Hematology and Chemistry. I've done Urinalysis test. I have worked strictly under HIPPA and OSHA regulations. While volunteering, I performed daily function checks, assemble and maintained supplies and equipment to ensure a state of readiness and maintain compliance.

  • Nationally Certified Phlebotomy Technician through American Allied Health

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School Attended

  • University of South Carolina - Columbia
  • Quality Healthcare Skills LLC

Job Titles Held:

  • Eligibility Specialist
  • Surgeon Support
  • Customer Service Representative


  • Some College (No Degree)

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