Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups.

Demonstrative Eligibility Specialist proudly offering over 5 years' experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments.

Client-centered, Accounting clerical specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment.

  • Knowledgeable in Caseload Management
  • Telephone etiquette
  • Recordkeeping and data input
  • Time management
  • Conflict resolution
  • Troubleshooting
  • Data management
  • Analytical
  • Planning
  • MS Office
  • Customer service
  • Multitasking
  • Organization
Eligibility Specialist, 08/2016 to Current
Aids Healthcare FoundationNorth Miami Beach, FL,
  • Reviewed criteria for different aid programs to determine eligibility for various applicants.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Processed benefits applications, including documents for food stamps and medical assistance.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Conduct interviews with applicants, explaining benefits process and which programs were available.
  • Call applicants to set up appointments and explain benefits processes.
  • Explain eligibility details and affordability options to patients with kindness and respect.
  • Recognized by management for providing exceptional customer service.
Account Clerk Specialist, 06/2011 to 08/2016
Grand Traverse CountyTraverse City, MI,
  • Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Compiled budget documents and monitored costs to maintain control systems.
  • Mitigated annual audit risks by reviewing financial information in QuickBooks for needed corrective action.
  • Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Assisted senior leadership by processing documents within anticipated timeframes.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
  • Tracked expenses and entered deposits into Oracle Financials while reconciling monthly bank accounts to verify accuracy.
  • Processed paperwork using Microsoft Programs, verifying deposits and rectifying discrepancies.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Trained new clerks on checking for thorough comprehension for excellent work.
  • Tracked accounts for accurate forecasting and financial recordkeeping.
  • Researched and resolved collections disputes to maintain customer relationships.
  • Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
  • Processed customer payments and set up payment plans.
  • Issued Child Care payments to vendors and suppliers on a daily basis.
  • Resolved vendor and employee inquiries about invoices and purchases quickly through research.
  • Reviewed vendor invoices and expense reports, identifying discrepancies.
  • Maintained detailed and accurate ledgers and documents to accurately communicate payment needs to clients.
  • Paid vendors regularly, maintaining relationships with sellers.
  • Verified items billed against items received and followed-up with vendors and employees to reconcile variances.
  • Reconciled all bank and credit card accounts monthly.
Teller, 04/2007 to 10/2009
Town & Country Federal Credit UnionScarborough, ME,
  • Entered member transaction data into online banking software.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Assessed daily reports and generated notification letters to delinquent account holders.
  • Trained employees on cash drawer operation.
  • Maintained confidentiality of bank records and client information.
  • Adhered to financial services security and audit procedures.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
  • Reported daily averages and shortages to operations department.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Counted over $1,000,000.00 in daily funds with manual and machine assisting methods.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Processed 600 cash withdrawals per day accurately and efficiently.
  • Verified amounts and integrity of every check or funds transfer.
  • Examined checks for identification and endorsement.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
  • Prepared official checks for customer and internal bank needs.
Education and Training
: Business Administration, Expected in
Imperial Valley College - Imperial, CA

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  • Imperial Valley College

Job Titles Held:

  • Eligibility Specialist
  • Account Clerk Specialist
  • Teller


  • Some College (No Degree)

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