Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups.
Demonstrative Eligibility Specialist proudly offering over 5 years' experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments.
Client-centered, Accounting clerical specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment.
Skills
Knowledgeable in Caseload Management
Telephone etiquette
Recordkeeping and data input
Time management
Conflict resolution
Troubleshooting
Data management
Analytical
Planning
MS Office
Customer service
Multitasking
Organization
Experience
Eligibility Specialist, 08/2016 to Current Aids Healthcare Foundation – North Miami Beach, FL,
Reviewed criteria for different aid programs to determine eligibility for various applicants.
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Processed benefits applications, including documents for food stamps and medical assistance.
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Conduct interviews with applicants, explaining benefits process and which programs were available.
Call applicants to set up appointments and explain benefits processes.
Explain eligibility details and affordability options to patients with kindness and respect.
Recognized by management for providing exceptional customer service.
Account Clerk Specialist, 06/2011 to 08/2016 Grand Traverse County – Traverse City, MI,
Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
Compiled budget documents and monitored costs to maintain control systems.
Mitigated annual audit risks by reviewing financial information in QuickBooks for needed corrective action.
Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Assisted senior leadership by processing documents within anticipated timeframes.
Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
Reviewed purchase documents and company receipts for reconciliation with statements.
Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
Tracked expenses and entered deposits into Oracle Financials while reconciling monthly bank accounts to verify accuracy.
Processed paperwork using Microsoft Programs, verifying deposits and rectifying discrepancies.
Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
Trained new clerks on checking for thorough comprehension for excellent work.
Tracked accounts for accurate forecasting and financial recordkeeping.
Researched and resolved collections disputes to maintain customer relationships.
Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
Processed customer payments and set up payment plans.
Issued Child Care payments to vendors and suppliers on a daily basis.
Resolved vendor and employee inquiries about invoices and purchases quickly through research.
Reviewed vendor invoices and expense reports, identifying discrepancies.
Maintained detailed and accurate ledgers and documents to accurately communicate payment needs to clients.
Paid vendors regularly, maintaining relationships with sellers.
Verified items billed against items received and followed-up with vendors and employees to reconcile variances.
Reconciled all bank and credit card accounts monthly.
Teller, 04/2007 to 10/2009 Town & Country Federal Credit Union – Scarborough, ME,
Entered member transaction data into online banking software.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Opened new customer accounts, including checking, savings and lines of credit.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Assessed daily reports and generated notification letters to delinquent account holders.
Trained employees on cash drawer operation.
Maintained confidentiality of bank records and client information.
Adhered to financial services security and audit procedures.
Identified and reported suspicious behavior to security personnel as appropriate.
Managed customer referrals to help financial services team members capitalize on sales changes.
Reported daily averages and shortages to operations department.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Counted over $1,000,000.00 in daily funds with manual and machine assisting methods.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Processed 600 cash withdrawals per day accurately and efficiently.
Verified amounts and integrity of every check or funds transfer.
Examined checks for identification and endorsement.
Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
Balanced daily cash deposits and vault inventory with zero error rate.
Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
Prepared official checks for customer and internal bank needs.
Education and Training
: Business Administration, Expected in Imperial Valley College - Imperial, CA GPA:
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