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Eligibility Specialist Resume Example

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RN
ELIGIBILITY SPECIALIST
Professional Summary

Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Professional with skills to maintain accurate records, schedule appointments and handle various administrative responsibilities. Highly communicative Eligibility Specialist with background helping individuals understand and access affordability options. Talented performer with over five years of providing information, direction and resource material. Considered team player with exemplary multitasking skills.

Skills
  • Case Management
  • Collection
  • Working in High volume workplaces
  • Data entry
  • Creating a Team environment
  • Problem Solving
  • Sales/Finance
  • Communications
  • Administrative
  • Attention to detail
  • Balance
  • Clarify
  • Interpersonal communication
  • Credit
  • Clients
  • Client
  • Customer satisfaction
  • Data entry
  • Database
  • Dependable
  • Email
  • Finance
  • Financial
  • Image
  • Notes
  • Policies
  • Problem Solving
  • Quality
  • Sales
  • Settlements
  • Switch
  • Phone
  • Time management
  • Written
  • Effective communication skills
  • Program knowledge
  • Documentation and paperwork
Work History
09/2020 to CurrentEligibility SpecialistCatholic Charities Harris County Direct Assistance Program | Houston, TX
  • Screen applicants by phone or online using a web-based portal and provide accurate and thorough intake based on individual circumstances.
  • Review client eligibly documents, identification, lease agreements, income statements, e to ensure they meet our program eligibility requirements.
  • Perform administrative work evaluating and explaining eligibility requirements to applicants and clients, processing applications and recertification, according to county, state and federal policies, statutes and guidelines, and related work as assigned.
  • Make an eligibility determination for the client's ability to receive assistance.
  • Enter case notes when encountering eligibility review issues to document issue and attempt to resolve with clients.
  • Effectively communicate programs and services provided by COVID relief assistance program.
  • Efficiently and accurately enter all required client information into the harvey database.
  • Efficiently switch from task to task quickly in a face paced environment.
  • Manage heavy email, text and calendar use is required.
  • Maintain moderate interpersonal communication skills through written text, email and verbal phone communication.
  • Communicated with people from various cultures and backgrounds on application process.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Inputted all gathered information and researched data on applicants into computer system using Connective.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
08/2018 to 07/2020Collections AgentToyota Financial Services | Houston, TX
  • Gather data and analyze customers financial.
  • Consistently, efficiently, and lawfully contact customers and collect on and manage a route of deficiency balance accounts.
  • Professionally and respectfully persuade customers to pay in an effort to set up payment arrangements and settlements on deficiency balance accounts.
  • Ensure the information we depend on to contact and collect from these customers isaccurately maintained.
  • Support additional customers service requests.
  • Negotiate payment plans.
  • Analyze accounts to determine if service disconnection is warranted based on Texas PUC rules.
  • Analyze accounts to determine if balance transfer is warranted.
  • Document customer accounts within company systems describing customer interaction and collection efforts.
  • Process credit card and bank draft payments.
  • Assist customer by providing a resolution for all collections and manage large amount of data for invoices and maintain knowledge on all variances to ensure prevention in re occurrence.
  • Maintains database by entering new and update customer and account information.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
01/2017 to 08/2018Customer service agentIQ/call center | Houston, TX
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated customers information to explore issues, develop potential solutions and maintain high quality service.
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
  • Follows up with consumer contacts with correspondence to clarify information or update files.
  • Apply well-developed time management skills to define priorities and implement activities tailored to meet deadlines, handle multiple tasks successfully, take responsibilities very seriously, dependable performer.
  • Researches and investigates each situation thoroughly to ensure information to the customer is accurate, complete and timely.
  • Resolves routine problems and takes the necessary action to satisfy customers and internal departments.
  • Takes ownership of customer concerns and strives to be the primary connection between the customer and our organization.
  • Continually portrays and projects a positive and professional image of client and Genpact.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
05/2010High School DiplomaHope Academy Charter School , Houston, TX
2016General Studies Houston Community College, Houston, TX
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Resume Overview

Companies Worked For:

  • Catholic Charities Harris County Direct Assistance Program
  • Toyota Financial Services
  • IQ/call center

School Attended

  • Hope Academy Charter School
  • Houston Community College

Job Titles Held:

  • Eligibility Specialist
  • Collections Agent
  • Customer service agent

Degrees

  • 05/2010 High School Diploma
    2016 General Studies

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