Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Committed and motivated employee with exceptional customer service, decision making skills, strong work ethic, professional demeanor and great initiative. Dedicated to excel at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Looking for a company that will grant me the opportunity to prove myself and will offer opportunities for career growth.

  • Microsoft Office and Excel knowledge
  • Customer service oriented
  • Meticulous attention to detail
  • Excellent communication skills
  • Computer-savvy
  • Superior organization skills
  • Complex problem solving
  • Operational improvement
  • Business operations understanding
  • Multitasking ability
  • Flexible
  • Service-oriented mindset
  • Leading teams
  • Strategic Planning
  • Staff training and development
  • Results oriented
  • Purpose Driven
  • Principled Agility
  • Talent Multiplier
Eligibility Representative, 02/2018 to Current
Healthcare PartnersEuclid, CA,
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created agendas and communication materials for team meetings.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Updated all member data regularly and carefully inputted changes into company's computer system.
  • Resolved escalated issues quickly through meticulous research.
  • Cultivated professional relations to establish long-term partnerships with different departments.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
  • Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
  • Aided management by generating daily inventory reports to ensure turnaround times were met.
  • Constantly collaborated with team members to manage large work volumes.
  • Modified and reconstructed project plans to support business growth.
Eligibility Representative I - Temp, 09/2017 to 02/2018
Catalent Pharma Solutions, Inc.Catonsville, MD,
  • Input data for enrollment of new members and eligibility data for existing members.
  • Maintain a daily report of transactions processed to keep track of production.
  • Research information of subscribers to assist in any enrollment process issues that are presented.
  • Assist in enrollments of special accounts.
  • Perform different requests from employer groups as well as enrollments, cancellations, discrepancies, and group to group transfers.
  • Prioritized daily work flows.
  • Worked with team members to maintain production within standard turnaround time.
  • Utilized databases to process information accordingly.
Receptionist/Manager, 05/2016 to 03/2017
You Got Nail'dCity, STATE,
  • Scheduled and confirmed appointments for entire staff.
  • Directly supported CEO in managing operation workflow.
  • Designed electronic file systems and maintained electronic and paper files.
  • Worked a flexible schedule to accommodate salon needs.
  • Operated a cash register to process cash, check, and credit card transactions.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Assessed team member performance and developed improvement plans for weak points by providing/booking team trainings.
  • Connected with clients daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Warehouse Manager, 12/2014 to 09/2015
  • Drafted meeting agendas, supplied advance materials and executed follow-ups for meetings and team conferences.
  • Planned meetings and prepared conference rooms.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Maintained an up-to-date department organizational chart.
  • Organized files, developed spreadsheets, faxed reports, and scanned documents.
  • Received and distributed faxes and mail in a timely manner.
  • Attended business meetings and took meeting minutes.
  • Typed and translated documents, updated websites and compiled information for meetings.
  • Created presentations using Microsoft PowerPoint.
  • Supervised material flow, storage and order fulfillment.
  • Worked at a rapid pace to meet deadlines.
  • Researched current and past business performance using online systems and available reports.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
Education and Training
High School Diploma: , Expected in
Taft Charter High School - Woodland Hills, CA

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Resume Overview

School Attended

  • Taft Charter High School

Job Titles Held:

  • Eligibility Representative
  • Eligibility Representative I - Temp
  • Receptionist/Manager
  • Warehouse Manager


  • High School Diploma

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