Driven and compassionate professional experienced at directing administrative and personnel matters, managing finances and facility operations, and implementing necessary changes to programs and policies in a health care environment. Expert in planning and organizing activities consistent with agency goals and mission. Excellent mentor and trainer passionate about improving client services.
Skills
EMR / EHR Systems (Athena)
Accurate and detailed
Project planning and development
Advanced problem solving
New product introductions strategies
Technical support
Decision making
MS Office
Excellent communication
Critical thinking
Work History
06/2016 to Current
Electronic Medical Records ManagerElara Caring – Hammond, LA,
Creates projects to better streamline the clinical/training/medical records workflow, and provides training/educational tools & support for EMR Team.
Measures & evaluates performance outcomes for EMR Team.
Troubleshoot & coordinate resolution of problems arising from technology & transitions.
Training current & new medical providers & support staff one-on-one and in group settings.
Provides support to providers and clinical staff during and after work hours.
Created EMR User Manuals detailing key functions & workflows in EMR system.
Assists with creating & scoping policies/procedures/workflows for high level projects such as the implementation of Telemedicine Visits, Online Web Scheduling, Care Management Workflows, & Medical Marijuana Implementation.
Maintains documentation on any system wide upgrades & modifications.
Serves as a committee member on the Clinical Practice, Operations & Revenue, & Education & Training Committees.
Direct report to COO and close collaboration w/executive team and other managers.
Works directly w/different interfaces such as HealthBridge, Clinisync, Diagnostic Partners, ImpactSIIS, Epic Care Link, & LabDaq.
Works directly w/IT team to review & implement EMR and other health care systems & enhancements.
Reviewing & implementing new EMR releases & updates regularly.
Reviewing & implementing BETAs & ALPHAs for EMR system regularly & conducted sessions to review product feedback.
Assisting with the onboarding & offboarding of providers & health care departments.
Developed and implemented internal record storage and retrieval system to comply with record retention laws and maintain accessibility.
Oversees secure transfer of patient records to other health care providers to support requests and authorizations.
Organizing and facilitating department head meetings monthly, discussing the status of current projects, planning for future projects, and reviewing overall task completion.
06/2013 to 05/2016
Lead Client Services CoordinatorGood Shepherd Hospice – Tahlequah, OK,
Processed client referrals
Checked insurance eligibility
Obtained insurance authorization
Processed RN clinical documentation
Provided administrative and clinical leadership to nursing staff
Data entry/ICD-10 coding
Chart auditing
Assist with claim denials/request retro-authorization/appeals
Employee scheduling
Monitored and tracked physician orders
Established and maintained effective channels of communication
Implemented standards and methods to measure effectiveness of agency activities
Maintained compliance with all applicable laws, regulations and standards in performance of job functions
Served as patient advocate to enhance quality care outcomes
Served as board member of activity and indigent committee
10/2010 to 05/2013
Alternate AdministratorQuality Home Health Care Of Columbus, LLC – City, STATE,
Ensured compliance with regulatory requirements, standards of practice, policies and procedures.
Ensured adequate staff education and evaluation.
Represented agency to other groups, agencies, and general public.
Contributed to development and refinement of organizational vision and mission.
Prepared and monitored budgets and established mechanisms to evaluate, track, and report variances.
Established and maintained effective channels of communication.
Maintained confidentiality in all aspects of performance.
Maintained compliance with all applicable laws, regulations and standards in performance of job functions.
Implemented standards and methods to measure effectiveness of agency activities.
Organized and led weekly personnel meetings with 10+ team members.
Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
Provided administrative and clinical leadership to nursing staff.
Served as patient advocate to enhance quality care outcomes within facility.
Prepared and processed bi-weekly payroll.
Medical billing/claims.
07/2009 to 10/2010
Office ManagerHomeland Health Services – City, STATE,
Organized and directed agency's ongoing functions to assure availability and provision of care and services.
Data entry/CPT & ICD-9 coding.
Prepared and processed bi-weekly payroll.
Medical billing/claims.
Employee scheduling.
Managed and organized health care documents.
Education
Expected in 12/2012
Bachelor of Science: Health Administration University of Phoenix - Columbus, OH GPA:
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