Electronic Health Records Support Specialist Ii resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Personable and dedicated Customer Service Representative with experience in Self-Sufficiency Services and Programs. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented, passionate about building relationships, cultivating partnerships.

  • Verbal and Written Communication
  • Responding to Difficult Customers
  • Customer Data Confidentiality
  • Clerical Functions
  • Attention to Detail
  • Orientation and Onboarding
  • Curriculum Planning and Implementation
  • Learning Skills Development
  • Problem-Solving
  • Customer Service
Electronic Health Records Support Specialist II , 09/2020 to Current
State Of KansasOverland Park, KS,
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Supported administration staff with records requests to support patient care.
  • Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
  • Collaborates and communicates with the Training, HR, IS, Clinical, Billin,g and Quality Assurance teams to develop, improve, and create workflows related to the Electronic Health Records System.
  • Assisted customers with instructional support and product troubleshooting.
  • Supported customers with password resets and account customization.
  • Documented issues in bug tracking system for reporting.
  • Recorded complaints, product deficiencies, returned orders and other customer documentation in system.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
Training Support Specialist I, 10/2019 to 09/2020
ColumbiaCare ServicesCity, STATE,
  • Managed employee access, security roles, and permissions.
  • Worked independently while coordinating project work and support functions with other team members.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Analyzed customer complaints and service trends to identify and correct systematic issues.
  • Upheld high customer service standards by responding to inquiries, needs, and problems.
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • Collaborated with team to promote, plan and organize communication materials.
  • Assisted customers with instructional support and product troubleshooting.
  • Pull reports to determine whether training requirements are met for State audits.
  • Data Entry, LMS tracking, and auditing.
Seasonal Team Leader and Operations Liaison, 03/2018 to 12/2019
Harry And DavidCity, STATE,
  • Provided coaching and feedback to assist staff with meeting call center metrics and performance expectations.
  • Supervised 20 staff, offering constructive feedback on work performance and provided ongoing support and training related to Data Entry and Customer Service Software.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Complied with data and sent daily reports to call center management staff for performance metrics.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Human Services Specialist, 12/2018 to 07/2019
Department Of Human ServicesCity, STATE,
  • Handled processing of client applications and followed confidentiality procedures to keep data safe.
  • Prepared documents are necessary to initiate, continue and modify public assistance.
  • Obtained income, asset, and financial information to help determine program eligibility for SNAP, ERDC, TANF, and other ODHS programs.
  • Supported applicants in completing documents with accuracy for human service programs.
  • Responded to customer's questions via phone and in-person assisting with active listening and effective communication skills.
  • Took part in staff training, workshops, and meetings to build upon developed skill sets and gain a better understanding of tasks and responsibilities.
  • Interpreted and explained human resources policies, procedures, or regulations.
  • Contacted job applicants to inform them of their application status.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
Education and Training
GED: , Expected in 02/2004
Clatsop Community College - Astoria, OR
: Graphic Communications Vocation, Expected in
Tongue Point Job Corps - Astoria, OR,

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Resume Overview

School Attended

  • Clatsop Community College
  • Tongue Point Job Corps

Job Titles Held:

  • Electronic Health Records Support Specialist II
  • Training Support Specialist I
  • Seasonal Team Leader and Operations Liaison
  • Human Services Specialist


  • GED
  • Some College (No Degree)

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