- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements. Knowledgeable about regulatory requisites and protection protocols. Organized and detail-oriented, with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Bachelor of Arts: Human Resources Management, Expected in 12/2019
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Florida International University - Miami, FL
GPA:
- Minor in Psychology
- 3.6 GPA
- Relevant courses: Recruiting and Staffing, Behavior Analysis, Internal Relations, Personnel Psychology, Union-Management Relations, Compensation and Benefits, and Intermediate Accounting.
- Bilingual in Spanish
- Report generation
- Inbound and Outbound Calling
- Office equipment proficiency
- Shipping and receiving understanding
- Process optimization
- Product organization
- Technologically savvy
- Strong sense of banking ethics
- Exceptional customer service
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- Cash dispenser operation
- Debt and credit management
- MS Office proficient
- International funds transfer process expertise
- Time management
- Excellent communication skills
- Customer service
- Conflict resolution
- Work ethic
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Electronic Banking Specialist, 06/2021 - Current
Arrow Financial Corporation – Schroon Lake, NY,
- Tackle troubleshooting and problem resolution to support end-user technical issues while offering every customer exceptional service levels by remaining friendly and professional during every transaction.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Assisted customers with online billing, access, account issues, and various types of technical issues via email and telephone.
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
- Verified amounts and integrity of domestic and international funds transfers.
- Acted as pivotal point of contact between bank branches regarding guidelines, proper fulfillment of bank documents, and practices.
- Improved efficiency and accuracy by developing and implementing the first ever manual to electronic banking.
Customer Service Staff Member, 06/2016 - Current
Adia – Riverside, IL,
- Offer premier customer service and assist customers with questions about departments, products, service problems, and special orders on the store or by the phone.
- Supervise and operate the front of the store as Front-End Coordinator, solving crises that may arise on the sales floor and directing associates while making sure they are following protocol.
- Coordinate and direct plans with associates and managers from six different departments to leave the store ready for the following business day.
- Establish new signature collecting program with fellow customer service staff and office staff to complete the biweekly time punch audit paper for all the departments in the store.
- Administer and oversee the implementation of new and yearly training for fellow 35 customer service associates.
- Handled large amounts of cash and balanced the store's cash, subdepartment vouchers, and other monetary assets daily within balancing guidelines.
- Upheld strict quality control policies and procedures during customer interactions.
Service Representative, 05/2019 - 06/2021
Bluecross Blueshield Of South Carolina – Jefferson County, NY,
- Handled cash transactions, balanced cash drawers, performed loan payments, issued cashier's checks
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Performed basic administrative tasks regarding banking products by handling phone calls, emails, in person inquiries, managing office supply, invoices, branch mail and files organization.
- Balanced bank's vault, petty cash, new accounts, bank products and other assets of daily and monthly cash withdrawals and deposits.
- Completed monthly audits and managed overdraft reports.
- Educated customers on service plans, including upgrades and assessments of customer account information to determine current issues and potential solutions.
- Kept teller window areas clean, organized and fully stocked as necessary.
- Reviewed customer account information to determine current issues and potential solutions.
- Shared detailed information regarding options to help customers make decisions.
- Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
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