electronic banking specialist resume example with 6 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements. Knowledgeable about regulatory requisites and protection protocols. Organized and detail-oriented, with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.

Expected in 12/2019 to to
Bachelor of Arts: Human Resources Management
Florida International University - Miami, FL
  • Minor in Psychology
  • 3.6 GPA
  • Relevant courses: Recruiting and Staffing, Behavior Analysis, Internal Relations, Personnel Psychology, Union-Management Relations, Compensation and Benefits, and Intermediate Accounting.
  • Bilingual in Spanish
  • Report generation
  • Inbound and Outbound Calling
  • Office equipment proficiency
  • Shipping and receiving understanding
  • Process optimization
  • Product organization
  • Technologically savvy
  • Strong sense of banking ethics
  • Exceptional customer service
  • Cash dispenser operation
  • Debt and credit management
  • MS Office proficient
  • International funds transfer process expertise
  • Time management
  • Excellent communication skills
  • Customer service
  • Conflict resolution
  • Work ethic
06/2021 to Current
Electronic Banking Specialist Arrow Financial Corporation Schroon Lake, NY,
  • Tackle troubleshooting and problem resolution to support end-user technical issues while offering every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
  • Assisted customers with online billing, access, account issues, and various types of technical issues via email and telephone.
  • Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
  • Verified amounts and integrity of domestic and international funds transfers.
  • Acted as pivotal point of contact between bank branches regarding guidelines, proper fulfillment of bank documents, and practices.
  • Improved efficiency and accuracy by developing and implementing the first ever manual to electronic banking.
06/2016 to Current
Customer Service Staff Member Adia Riverside, IL,
  • Offer premier customer service and assist customers with questions about departments, products, service problems, and special orders on the store or by the phone.
  • Supervise and operate the front of the store as Front-End Coordinator, solving crises that may arise on the sales floor and directing associates while making sure they are following protocol.
  • Coordinate and direct plans with associates and managers from six different departments to leave the store ready for the following business day.
  • Establish new signature collecting program with fellow customer service staff and office staff to complete the biweekly time punch audit paper for all the departments in the store.
  • Administer and oversee the implementation of new and yearly training for fellow 35 customer service associates.
  • Handled large amounts of cash and balanced the store's cash, subdepartment vouchers, and other monetary assets daily within balancing guidelines.
  • Upheld strict quality control policies and procedures during customer interactions.
05/2019 to 06/2021
Service Representative Bluecross Blueshield Of South Carolina Jefferson County, NY,
  • Handled cash transactions, balanced cash drawers, performed loan payments, issued cashier's checks
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Performed basic administrative tasks regarding banking products by handling phone calls, emails, in person inquiries, managing office supply, invoices, branch mail and files organization.
  • Balanced bank's vault, petty cash, new accounts, bank products and other assets of daily and monthly cash withdrawals and deposits.
  • Completed monthly audits and managed overdraft reports.
  • Educated customers on service plans, including upgrades and assessments of customer account information to determine current issues and potential solutions.
  • Kept teller window areas clean, organized and fully stocked as necessary.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Shared detailed information regarding options to help customers make decisions.
  • Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.

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Resume Overview

School Attended

  • Florida International University

Job Titles Held:

  • Electronic Banking Specialist
  • Customer Service Staff Member
  • Service Representative


  • Bachelor of Arts

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