Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Hardworking Customer Service Representative with 5 years of experience working with Customer Service/ electronic assembler Trained in project and time management with extensive knowledge of handling customers and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Motivated professional Adept at building productive relationships, resolving complex issues and winning customer loyalty. Bringing 5-year background maintaining customer satisfaction and contributing to company success.

Experienced Retail Sales Associate with 5 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.

Competent customer service associate/ electronic assembler driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Well-qualified customer service associate proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Trained in MICROSOFT WORD, EXCELL and POWERPOINT techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Service-focused Customer service associate bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in MICROSOFT WORD with 2 years of expertise in related roles

Hardworking Customer service associate bringing 5 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Knowledgeable and dedicated customer service professional with extensive experience in all industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Qualified electronic assembler with 5 years of experience in fast-paced warehouse. Personable and professional under pressure.

Goal-oriented worker with outstanding knowledge of organization and product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and customer service talents. Committed to best-in-class customer service and maintaining professionalism.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within several regulations and several department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Skills
  • Stocking and replenishing
  • POS systems expert
  • Good listening skills
  • Training development aptitude
  • Creative problem solving
  • Basic knowledge in POWERPOINT, MICROSOFT WORD, EXCEL
  • Money handling abilities
  • Retail store support
  • Strategic sales knowledge
  • Warehousing functions
  • Order fulfillment
  • Complaint resolution
  • Report preparation
Work History
Electronic Assembler, 01/2015 - 02/2017
Eaton Corporation Bellevue, WA,
  • Installed completed assemblies into cases.
  • Analyzed and interpreted test data and adjusted, calibrated and aligned circuitry.
  • Put together analog and digital assemblies of all complexity levels.
  • Assembled components per technical specifications and production guidelines.
  • Reviewed building diagrams and blueprints to determine errors in electronic equipment installations.
  • Used precision measuring equipment to check final products for adherence to tolerance limits.
  • Enhanced team performance with smooth distribution of needed supplies and subassemblies to each member.
  • Conferred with management and design staff to fully understand and comply with strict production specifications.
  • Identified and corrected defects to bring completed products in line with tolerances.
  • Labeled components and monitored use to keep accurate records.
  • Trained new employees in assembly skills to improve team production levels.
  • Stayed up-to-date on electrical codes and safety procedures to maintain efficiency and safety.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored social media and online sources for industry trends.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Maintained excellent attendance record, consistently arriving to work on time.
Customer Service Representative, 05/2018 - 11/2019
Kisco Senior Living, Llc Walnut Creek, CA,
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Regularly exceeded daily sales and product add-on quotas.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Educated customers on promotions to enhance sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative, 08/2019 - 05/2020
Kisco Senior Living, Llc South Jordan, UT,
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Regularly exceeded daily sales and product add-on quotas.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Educated customers on promotions to enhance sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Education
HIGH SCHOOL DIPLOMA : Science, Technology, And Society, Expected in 05/2017
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BILINGUAL HIGH SCHOOL oF DOUALA - CAMEROON,
GPA:

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Resume Overview

School Attended

  • BILINGUAL HIGH SCHOOL oF DOUALA

Job Titles Held:

  • Electronic Assembler
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • HIGH SCHOOL DIPLOMA

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