Electrical ApprenticeMister Sparky Northwest Arkansas – Oklahoma City, OK,
Worked in team-based environment to accomplish projects.
Demonstrated strong foundation of safety knowledge and implemented industry best practices.
Completed semi-skilled and skilled work under supervision of fully qualified supervisors.
Listened to directives of senior electrical professionals to complete efficient tasks.
Set up equipment and configured settings for optimal performance.
Adhered to company standards and OSHA regulations for work site safety.
Assisted with electrical installation tasks, including [Task].
Dug trenches and created holes to pull conduit and install supports.
Maintained organization, cleanliness and safety in all work areas.
Verified measurements and made accurate cuts to avoid wasting materials on job sites.
Built controllers and panels to complete system installations.
Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function.
Transported required supplies and employees from headquarters to job site using company vehicles.
Promoted workplace safety and reported any potential hazards quickly to [Job title].
Kept work areas clean, neat and free of hazards.
Resolved issues with existing systems and replaced malfunctioning parts.
Put in new new electrical components, fixtures and motors.
Kept work areas clean, neat and organized for efficient operations.
Measured and prepared supplies for electrical tasks.
Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards.
01/2006 to 10/2010
Front Desk AssociateSchulte Hospitality Group – Dallas, TX,
Set guest and group reservations and processed check-ins and check-outs.
Greeted, registered and assigned guests to rooms.
Answered phone and emails to make reservations and take guest information.
Planned customized itineraries for guests, including [Type] lodging and [Type] activity, resulting in promotion of local tourism and entertainment industries.
Contacted customers and guests to confirm reservations.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Input customer data using [Type] software and made immediate updates to reflect room changes.
Answered more than [Number] phone calls per day to share business information, resolve concerns and process new reservations.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Managed guest check-in and check-out procedures, reservations and payments.
Delivered friendly and knowledgeable support to current and prospective customers.
Verified and collected client payments.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Arranged special accommodations for guests to maintain optimal satisfaction.
Computed guest billings and posted charges to room accounts.
Fielded customer complaints and rectified issues.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
01/2005 to 10/2010
Assistant Front Desk ManagerAimbridge Hospitality – Eagan, MN,
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Arranged special accommodations for guests to maintain optimal satisfaction.
Managed customer complaints and rectified issues to complete satisfaction.
Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
Provided concierge services for guests as needed.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Corrected guest issues promptly with knowledgeable and friendly service.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Responded to guest reviews on TripAdvisor, Booking.com, and other websites typically within 48 hours.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Supervised team of [Number][Job title]s and [Number][Job title]s, promoting positive work environment through effective communication, active engagement and hands-on assistance.
Anticipated guests' needs ahead of time and responded to requests efficiently.
Resolved guest complaints promptly and addressed [Type] concerns within [Timeframe].
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Completed financial audits on scheduled basis.
Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
Planned customized itineraries for guests, including [Type] lodging and [Type] activity, resulting in promotion of local tourism and entertainment industries.
Facilitated front desk operations for busy high-volume hotel.
Managed tasks and responsibilities for front office employees when the team was understaffed.
Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Oversaw cash and credit card payment transactions at the front desk.
Managed guest check-in and check-out procedures, reservations and payments.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Secured guest valuables in main safe or individual boxes.
Education and Training
Expected in 05/1988
High School Diploma: JEFFERSON DAVIS HIGH SCHOOL - HOUSTON TX, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
