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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I SPEAK AND WRITE SPANISH AND ENGLISH

Skills
  • OSHA requirements
  • Out of hours calls
  • Safety protocols
  • Local and state regulations
Experience
03/2015 to 01/2019
Electrical Apprentice Mister Sparky Northwest Arkansas Oklahoma City, OK,
  • Worked in team-based environment to accomplish projects.
  • Demonstrated strong foundation of safety knowledge and implemented industry best practices.
  • Completed semi-skilled and skilled work under supervision of fully qualified supervisors.
  • Listened to directives of senior electrical professionals to complete efficient tasks.
  • Set up equipment and configured settings for optimal performance.
  • Adhered to company standards and OSHA regulations for work site safety.
  • Assisted with electrical installation tasks, including [Task].
  • Dug trenches and created holes to pull conduit and install supports.
  • Maintained organization, cleanliness and safety in all work areas.
  • Verified measurements and made accurate cuts to avoid wasting materials on job sites.
  • Built controllers and panels to complete system installations.
  • Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
  • Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function.
  • Transported required supplies and employees from headquarters to job site using company vehicles.
  • Promoted workplace safety and reported any potential hazards quickly to [Job title].
  • Kept work areas clean, neat and free of hazards.
  • Resolved issues with existing systems and replaced malfunctioning parts.
  • Put in new new electrical components, fixtures and motors.
  • Kept work areas clean, neat and organized for efficient operations.
  • Measured and prepared supplies for electrical tasks.
  • Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards.
01/2006 to 10/2010
Front Desk Associate Schulte Hospitality Group Dallas, TX,
  • Set guest and group reservations and processed check-ins and check-outs.
  • Greeted, registered and assigned guests to rooms.
  • Answered phone and emails to make reservations and take guest information.
  • Planned customized itineraries for guests, including [Type] lodging and [Type] activity, resulting in promotion of local tourism and entertainment industries.
  • Contacted customers and guests to confirm reservations.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Input customer data using [Type] software and made immediate updates to reflect room changes.
  • Answered more than [Number] phone calls per day to share business information, resolve concerns and process new reservations.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Verified and collected client payments.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Computed guest billings and posted charges to room accounts.
  • Fielded customer complaints and rectified issues.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
01/2005 to 10/2010
Assistant Front Desk Manager Aimbridge Hospitality Eagan, MN,
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
  • Provided concierge services for guests as needed.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Responded to guest reviews on TripAdvisor, Booking.com, and other websites typically within 48 hours.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Supervised team of [Number] [Job title]s and [Number] [Job title]s, promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Anticipated guests' needs ahead of time and responded to requests efficiently.
  • Resolved guest complaints promptly and addressed [Type] concerns within [Timeframe].
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Completed financial audits on scheduled basis.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Planned customized itineraries for guests, including [Type] lodging and [Type] activity, resulting in promotion of local tourism and entertainment industries.
  • Facilitated front desk operations for busy high-volume hotel.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Secured guest valuables in main safe or individual boxes.
Education and Training
Expected in 05/1988
High School Diploma:
JEFFERSON DAVIS HIGH SCHOOL - HOUSTON TX,
GPA:

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Resume Overview

School Attended

  • JEFFERSON DAVIS HIGH SCHOOL

Job Titles Held:

  • Electrical Apprentice
  • Front Desk Associate
  • Assistant Front Desk Manager

Degrees

  • High School Diploma

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