, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
I SPEAK AND WRITE SPANISH AND ENGLISH
- OSHA requirements
- Out of hours calls
|
- Safety protocols
- Local and state regulations
|
03/2015 to 01/2019 Electrical Apprentice Mister Sparky Northwest Arkansas – Oklahoma City, OK,
- Worked in team-based environment to accomplish projects.
- Demonstrated strong foundation of safety knowledge and implemented industry best practices.
- Completed semi-skilled and skilled work under supervision of fully qualified supervisors.
- Listened to directives of senior electrical professionals to complete efficient tasks.
- Set up equipment and configured settings for optimal performance.
- Adhered to company standards and OSHA regulations for work site safety.
- Assisted with electrical installation tasks, including [Task].
- Dug trenches and created holes to pull conduit and install supports.
- Maintained organization, cleanliness and safety in all work areas.
- Verified measurements and made accurate cuts to avoid wasting materials on job sites.
- Built controllers and panels to complete system installations.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function.
- Transported required supplies and employees from headquarters to job site using company vehicles.
- Promoted workplace safety and reported any potential hazards quickly to [Job title].
- Kept work areas clean, neat and free of hazards.
- Resolved issues with existing systems and replaced malfunctioning parts.
- Put in new new electrical components, fixtures and motors.
- Kept work areas clean, neat and organized for efficient operations.
- Measured and prepared supplies for electrical tasks.
- Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards.
01/2006 to 10/2010 Front Desk Associate Schulte Hospitality Group – Dallas, TX,
- Set guest and group reservations and processed check-ins and check-outs.
- Greeted, registered and assigned guests to rooms.
- Answered phone and emails to make reservations and take guest information.
- Planned customized itineraries for guests, including [Type] lodging and [Type] activity, resulting in promotion of local tourism and entertainment industries.
- Contacted customers and guests to confirm reservations.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Input customer data using [Type] software and made immediate updates to reflect room changes.
- Answered more than [Number] phone calls per day to share business information, resolve concerns and process new reservations.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Managed guest check-in and check-out procedures, reservations and payments.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Verified and collected client payments.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Computed guest billings and posted charges to room accounts.
- Fielded customer complaints and rectified issues.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
01/2005 to 10/2010 Assistant Front Desk Manager Aimbridge Hospitality – Eagan, MN,
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Managed customer complaints and rectified issues to complete satisfaction.
- Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
- Provided concierge services for guests as needed.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Responded to guest reviews on TripAdvisor, Booking.com, and other websites typically within 48 hours.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Supervised team of [Number] [Job title]s and [Number] [Job title]s, promoting positive work environment through effective communication, active engagement and hands-on assistance.
- Anticipated guests' needs ahead of time and responded to requests efficiently.
- Resolved guest complaints promptly and addressed [Type] concerns within [Timeframe].
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Completed financial audits on scheduled basis.
- Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Planned customized itineraries for guests, including [Type] lodging and [Type] activity, resulting in promotion of local tourism and entertainment industries.
- Facilitated front desk operations for busy high-volume hotel.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Oversaw cash and credit card payment transactions at the front desk.
- Managed guest check-in and check-out procedures, reservations and payments.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Secured guest valuables in main safe or individual boxes.
Expected in 05/1988 High School Diploma:
JEFFERSON DAVIS HIGH SCHOOL - HOUSTON TX,
GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Measurable Results
- Personalization
- Target Job
- Typos