education services specialist resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

PROFILE: Energetic and friendly Education Services Specialist with tens years in assistant in in the military and civilian sector. Motivated with extensive knowledge of the education system and educational testing standards. Exceptional communicator with advanced problem-solving skills.These qualities have allowed me the opportunity overseeing many different activities with in the organization. Dependable and organized with knowledge of management software programs. Experience with enthusiasm, discipline, and a willingness to work hard within a goal-oriented environment. Highly skilled professional driven to create an environment that promotes learning for at all stages of the learning process.

  • Strong communicator
  • MS Office
  • Patient
  • Classroom management
  • Global Career Development Facilitator
  • Positive and encouraging
  • Standardized testing scoring
  • Self-motivated
  • Fast learner
  • Microsoft Office and Outlook proficiency
  • SMART Board familiarity
  • Excellent time management
  • Creative lesson planning
  • Calm under pressure
  • Accomplished in special education
  • Dependable independent worker
  • Customer service skills
  • Good at following instructions
  • Solid independent worker
  • Strong organizational skills
  • Strong work ethic
  • Team player
02/2007 to Current Education Services Specialist Department Of Defense | Sacramento, CA,
  • Maintain operations of testing center below a 1% error rate by ensuring strict compliance are established according to MCO guidance processes.
  • Document, filed and maintain proper security records of all testing and Tuition assistant materials for quality assurance.
  • Identify and approves tuition assistance funding for service members
  • Assist with special events/projects that enhance the operations of the voluntary education office
  • Attend meetings and trainings necessary for professional development and as required by the organization for career development
  • Carried out functions and responsibilities as it pertained to providing basic education information to military personnel and their family members
  • Advise customers on setting education goals, funding and, enrollment procedures, etc.
  • Prepare and distribute education materials, including reports, bulletins, and visual aids during education brief or training events.
  • Administer Kuder Journey, Strong and TABE assessments and provide assessment interpretation to clients who seek advice.
  • Assist the Test Control Officer (TCO), and work as the Test Administrator for DANTES and Military Classification Testing, ensuring tests are administrated properly according to Marine Corps order Coordinated training for commands, service members, DoD employees and family members Assist with the completion of test applications and scheduling.
  • Provide Active Duty Service Members and family members with information pertaining to Classification, DANTES, CLEP or ECE exams available, testing dates, request procedures, study guides, online practice sites and any fees associated.
  • Provide proctor services to military/family members attending distance learning schools.
  • Partner with on base military support organization to increase education readiness awareness Prepare and gather information to plan advertising campaigns and special events.
  • Adhered to all regulation and laws ensure all programs are mission capable and resolution of any problems that arise.
  • Inspect event facilities to ensure that they conform to customer requirements.
  • Develop and modifies training material for voluntary education programs
  • Plan and develop programs, agendas, budgets, and services according to department requirements.
  • Process Tuition Assistance (TA) requests utilizing NCMIS software program.
  • Prepare monthly and quarterly reports and customize database for tracking customers.
  • Correspond frequently with the Naval Education and Training Professional Development and Technology Center (NETPDTC) in Pensacola, FL when problems or changes arise with the students' schedules such as canceling classes, reporting grades, and researching waivers.
  • Provide students with TA Resolution forms and explained procedures for reimbursing TA monies when necessary.
  • Process tuition request forms for our deployed service members by various means of communication, email or fax.
  • Enroll military personnel in the Department of Labor United Services Military Apprenticeship Program (USMAP).
  • Assist personnel in selecting appropriate career fields and completing published requirements of the program.
  • Provide information on educational requirements and methods of acquiring necessary skills or training.
  • Trained as direct liaison for coordinating with Federal and State Labor Dept.
  • Utilize the JST website to have official transcripts sent to the students' college of choice.
  • Communicate effectively with all levels of the local military and civilian community, senior administrators of many colleges and universities, and reps of Federal and State Labor Depts.
  • Develops Training and other training related publications using current educational technology, equipment, or hardware.
to Current Substitute Teacher Catholic Schools | Bryan, TX,
  • Applied progressive teaching principles to a class of 25 students, to improve standardized tests scores by 17% in six-month period.
  • Used variety of teaching techniques to encourage student critical thinking
  • Established and enforced rules for behavior and procedures for maintaining order in the classroom.
  • Worked with students to complete assignments
  • Developed, administered and corrected tests and quizzes in a timely manner.
  • Report activities of the day to regular teacher
  • Maintain and respect confidentiality of student and school personnel information.
  • Fosters a safe and positive environment for all students and staff.
  • Organize students for effective instruction.
09/2002 to 11/2010 Bookstore Manager Highline Community College Inc | Des Moines, WA,
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Managed all phases of bookstore stocked and restocked inventory when shipments were received.
  • Managed and process all student payments and maintained accuracy
  • Directed and supervised employees and reconciling cash receipts.
  • Performed regular review and internal audit and maintained cash control
  • Maintained daily record of all transactions.
  • Coordinated with vendors to purchase and stock bookstore
  • Worked closely with the main campus manager to ensure all merchandise was order and received in a timely mannerf
  • Coordinated with main campus accounting department to adjust student accounts.
  • Ensured balancing of cash drawer at end of every working day.
  • Monitored books coming into store and maintained record of pricing.
  • Evaluated financial aid packages for students
  • Established and conducted employee training that addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Prepared sales statistics and maintained records of all bank deposits
  • Maintained a highly functional and accessible system to retrieve data electronically and in hard copy form
  • Developed procedures and work process that minimized waste
  • Designed a marketing plan by using social media, organization websites, monthly periodicals, radio spots, and television advertisement, to inform student of supply
02/2007 to 02/2008 Community Support Worker Vinfen | Lawrence, MA,
  • Maintained case files for clients.
  • Developed individual educational plans (IEP) designed to promote educational, physical and social development.
  • Wrote and presented documents for Individual Education Plan conferences.
  • Identified customer needs through Individual Education Plan
  • Designed and implemented individualized treatment plans for patients.
  • Responsible for record keeping.
  • Design behavior objectives through monitoring, observing and analyzing behavior of client.
  • Promoted language development skills through reading and storytelling.
  • Encouraged students to be understanding of others.
  • Supervised field trips to local parks and fire stations.
02/2005 to 02/2007 Education Services Specialist Department Of Defense | Springfield, VA,
  • Provided oversight as a facilitator to all active duty and civilian for off duty concerning the educational needs.
  • Represented as the principal liaison between services members and participating public and private educational institutions.
  • Performed educational and vocational counseling which consists of advising and assisting members on individual programs of study available.
  • Arranged for tuition assistance for the student.
  • Served as the coordinator and Test Control Officer (TCO) for the testing section.
  • Developed, collects, analyzes, and disseminates data on educational and incentive programs and entrance requirements for the ESO.
  • Prepared and created relevant curriculum to implement effective learning strategies that promoted student learning
  • Facilitated classes which focus on either employment, education, vocational/technical and personal financial management disciplines
  • Collaborated with other industry professionals to ensure relevance, effectiveness and creativity in programming Evaluate and assess student feedback for the purpose of modifying current curriculum
  • Utilized technology and varied media as appropriate to meet students learning styles
  • Prepared quarterly and annual reports to show the demand and the progression of the testing and tuition assistance programs
  • Researched resources and services that pertinent to different learning objectives as they related to continuing education
  • Partnered and coordinated with other departments in the development of new and innovative programs that encourage student interaction and participation to prepare then as they transition out of the services.
Expected in 2008 to to Bachelor of Arts | Albany State University, Albany, Ga. GPA:

Incomplete degree

Expected in 2003 to to Bachelor of Science | Psychology Campbell University, Camp Lejeune, NC GPA:


Expected in 2003 to to Associate of Science | Applied Science Campbell University, Camp Lejeune, NC GPA:

Applied Science

Expected in to to Master of Arts | Education Trident University, Cypress, CA GPA:

Graduated Summa Cum Laude

Coursework in Education Administration


Effective Teaching Substitute Teacher Certificate, 2003

Entrepreneurship , 2012

Global Career Development Facilitator, 2014

Community Involvement
  • 2002 and Praxis II Teaching Subject content 2006, Entrepreneurship Certificate 2012, Train the Trainer Bob Pike 2012, and.

Microsoft Word, Excel, Access, PowerPoint, Publisher, Access and Outlook, Prezi, and Articulate storyline)

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Resume Overview

School Attended

  • Albany State University
  • Campbell University
  • Campbell University
  • Trident University

Job Titles Held:

  • Education Services Specialist
  • Substitute Teacher
  • Bookstore Manager
  • Community Support Worker
  • Education Services Specialist


  • Bachelor of Arts
  • Bachelor of Science
  • Associate of Science
  • Master of Arts

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