education partnership representative for uagc resume example with 11+ years of experience
Dedicated Education Partnership Representative and Lead Academic Advisor, with over 12 years of experience working as a Corporate Lead Student Advisor in the field of higher education. I manage multiple tasks at once and successfully meets deadlines. Proficient with Salesforce, Microsoft applications and Campusvue. My wide knowledge of academic program development and program management has proven my ability to drive student retention, developing strong working relationships, collaboration amongst students and peers. I am skilled in using different counseling techniques based upon individual student need. My passion and focus on helping students manage and overcome personal, social and behavioral problems negatively impacting wellbeing or academic success in order to reach full potential. I am an expert in understanding of university policies, academic tracking, excel reporting, computer literacy and database management. My ability to manage multiple projects under tight deadlines, work in conjunction with multiple departments, and the ability to adapt to departmental changes quickly and with ease. Business minded in recognizing some interdepartmental deficiencies, establishment of new procedures between department communications which lead the company to be more efficient. Bilingual and fluent in Spanish, offering solid comprehension of cultural diversity.
- Conflict Management
- Progress Reporting
- Problem Solving
- Critical Thinking
- Conflict Management Education
- Attention to Detail
- Course Counseling
- Career Planning
- Student Records Maintenance
- Relationship Development
- Peer Counseling
- Microsoft Office
- Administration Collaboration
- Transcript Review
- Enrollment Planning
- Product and service knowledge
- Lead generation
- On-site product demonstrations
- Working collaboratively
- Reliable and trustworthy
- Team building
Franklin County, OH, 10/2021 - Current
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
- Networked to build client base and promote products to new and existing clients.
- Established and serviced 2 regions Arizona and New Mexico in assigned territory.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
City, STATE, 05/2010 - 10/2021
- Manages student caseload of approx. 300 graduate and undergraduate students in a distance-learning environment.
- Helps students navigate and understand university policies and procedures.
- High focus on building rapport, providing academic and financial advisement and aiding in student retention until graduation.
- Promotes student engagement opportunities such as the writing center, library services, honor societies, and career services.
- Facilitates communication as a liaison between students and faculty, academics, registrarās office, and financial services.
- Manages sensitive and confidential information with integrity while adhering to FERPA regulations.
- Uses conflict and crisis management skills to work with and coach students who may be experiencing personal and educational difficulties.
- Maintains accurate and up to date student files within the Universityās degree auditing system; SalesForce and CampusVue.
- Follows Department of Education regulations and possesses knowledge of federal student aid programs, specifically Corporate specific benefits (i.e.
- Knowledge of 65 academic programs offered including program outcomes, details, course descriptions and career opportunities.
- Exercises independent judgement when working with students and staff across myriad programs and issues.
- Ability to analyze reports monitoring student retention percentage, gradation rates, drop prevention, reentry percentages.
City, STATE, 04/2010 - 08/2012
- Front line supervisor responsible for day to day operations of five admissions counselors.
- Determined student interest and admissibility to advise on the best-fit program for each potential student.
- Contacted and motivated prospective undergraduate students via effective email and voice correspondence.
- Counseled and encouraged students to promote academic success.
- Maintained accurate and up to date student files and worked collaboratively with other departments within the University.
- Worked effectively in a team environment and communicated with students to ensure successful admission.
- Completed mentor program that provided skills to be an effective leader.
- Member, Alumni Association University of Arizona Global Campus formally Ashford University
- Volunteer Agritopia Farms Community outreach in Gilbert AZ
- Volunteer for JAG Jobs for Arizona Graduates
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Resume Overview
School Attended
- Ashford University
- University of Phoenix
Job Titles Held:
- Education Partnership Representative for UAGC
- Lead Corporate Student Advisor
- Admissions Counselor
Degrees
- Master of Organizational Management
- Bachelor of Science
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