Positive, upbeat Assistant brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
Learning Strategies
Operation Monitoring
Classroom Administration
Curriculum Planning
Curriculum Coordination
Teacher Training
Intuit Quicken
Ensure Compliance with Policies
Develop Educational Resources
Operation and Control
Hiring Coordination for Teachers
Active Learning
Instructing
Management of Material Resources
Advise on Lesson Plans
Establish Educational Network
Document Filing
Confidentiality
Legal Support
Administrative Support
Scheduling
Filing
Invoice Processing
Dictation
Executive Calendars
Legal Document Composition
Appointment Setting
Expense Reports
Office Supply Ordering
Drafting Legal Documents
Customer Billing
Mailing
Copying
Business Accounting
Customer Contact
Speaking
Reading Comprehension
Manage Accounts
Monitoring
Fix Meetings
Perform Office Routine Activities
Perform Clerical Duties
Coordination
Social Perceptiveness
Civil Law
Problem-Solving Abilities
Inbound and Outbound Calling
Sales Expertise
Calendaring
Product Organization
New Product Information
Product and Service Information
Office Equipment Proficiency
Typing Proficiency
Retail Sales Customer Service
Customer Complaint Resolution
Stockroom Procedures
Project Management Abilities
Description and Demonstration of Products
Client Relations
Document Control
Shipping and Receiving Understanding
Shipping Procedures Understanding
In-Store Support
Client Needs Assessment
Strategic Sales Knowledge
Good Listening Skills
Multi-Line Phone Talent
Product Knowledge
Sales Goals
Sales
Invoicing
Insurance Knowledge
Schedule Mastery
Order Fulfillment
Complaint Resolution
Customer Checkout
Experience
Education Coordinator/Keyholder, 03/2016 - Current Clark Partington Law – Tallahassee, FL,
Performed classroom and teacher evaluations and completed observation reports.
Delivered training to staff and instructors on curriculum, documentation and instructional techniques.
Observed teachers to assist with planning and classroom instruction methodologies.
Recruited, trained, and evaluated part-time staff and volunteers; directed professional development activities.
Coached teachers to improve instructional practices through professional development, modeling instructional strategies and feedback.
Constructed supplemental materials for disabled, at-risk, disadvantaged, talented and gifted students.
Discussed curriculum changes with department staff and managers to facilitate action plans.
Collaborated with teachers to examine effectiveness of program and instruction.
Delivered system-wide orientation, training and support programs for new teachers.
Facilitated coaching rounds for department staff to enhance delivery or lessons.
Created and implemented class schedules and number of personalized class between teachers and students.
Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
Protected physical assets of store by assisting with audits, routine cycle counts and physical inventory to maintain optimal performance levels.
Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories in the classroom.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Checked inventory system to locate items at other stores, improving sales and customer relations.
Delegated tasks to employees based upon individual strengths and experience.
Identified appropriate solutions to minimize issues and quickly solve problems.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Hired, trained, supervised and motivated teachers to provide knowledgeable and fast service to every guest.
Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Researched out-of-stock items to find additional inventory in other store locations.
Conducted job interviews, led employee performance evaluations with constructive feedback.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Conducted department walk throughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Mentored newly hired Team members in upselling techniques, store etiquette to improve sales expertise.
Legal Secretary, 01/2010 - Current Ymca Of Greater Boston Inc – Hyde Park, MA,
Checked office supplies stock and placed orders to maintain levels.
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Processed and distributed invoices to bill clients.
Revised and maintained master calendar for client appointments.
Acted as liaison between clients, vendors and attorneys.
Recorded and monitored court appearance dates.
Composed and revised legal documents such as letters and depositions.
Coordinated and scheduled meetings and telephone conferences.
Docketed orders and depositions for attorney.
Organized and prioritized case loads of attorney.
Composed and revised legal documents, including letters, depositions and court documents.
Received and disbursed all incoming mail.
Photocopied all correspondence, documents and other printed materials.
Proofed documents and submitted to attorneys for review.
Processed summonses, subpoenas and complaints.
Drafted letters and prepared legal correspondence for attorneys and legal assistants.
Organized and maintained law libraries, documents and case files.
Assisted in preparation of engagement letters.
Pre-Kindergarten Teacher, 2008 - 2009 Apex Systems – Cherry Point, NC,
Established indoor and outdoor safe play environments for toddler-age children.
Maintained daily records of individual activities, behaviors, meals and naps.
Promoted good behaviors by using positive reinforcement methods with children.
Increased student academic performance by diversifying teaching techniques.
Organized and led activities to promote physical, mental and social development.
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Maintained child-friendly environment with access to outdoor activities.
Taught children foundational skills such as colors, shapes and letters.
Customer Service Representative, 2005 - 2008 Regions Financial Corporation – City, STATE,
Assessed customer needs and upsold products and services to maximize sales.
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