Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Positive, upbeat Assistant brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

  • Learning Strategies
  • Operation Monitoring
  • Classroom Administration
  • Curriculum Planning
  • Curriculum Coordination
  • Teacher Training
  • Intuit Quicken
  • Ensure Compliance with Policies
  • Develop Educational Resources
  • Operation and Control
  • Hiring Coordination for Teachers
  • Active Learning
  • Instructing
  • Management of Material Resources
  • Advise on Lesson Plans
  • Establish Educational Network
  • Document Filing
  • Confidentiality
  • Legal Support
  • Administrative Support
  • Scheduling
  • Filing
  • Invoice Processing
  • Dictation
  • Executive Calendars
  • Legal Document Composition
  • Appointment Setting
  • Expense Reports
  • Office Supply Ordering
  • Drafting Legal Documents
  • Customer Billing
  • Mailing
  • Copying
  • Business Accounting
  • Customer Contact
  • Speaking
  • Reading Comprehension
  • Manage Accounts
  • Monitoring
  • Fix Meetings
  • Perform Office Routine Activities
  • Perform Clerical Duties
  • Coordination
  • Social Perceptiveness
  • Civil Law
  • Problem-Solving Abilities
  • Inbound and Outbound Calling
  • Sales Expertise
  • Calendaring
  • Product Organization
  • New Product Information
  • Product and Service Information
  • Office Equipment Proficiency
  • Typing Proficiency
  • Retail Sales Customer Service
  • Customer Complaint Resolution
  • Stockroom Procedures
  • Project Management Abilities
  • Description and Demonstration of Products
  • Client Relations
  • Document Control
  • Shipping and Receiving Understanding
  • Shipping Procedures Understanding
  • In-Store Support
  • Client Needs Assessment
  • Strategic Sales Knowledge
  • Good Listening Skills
  • Multi-Line Phone Talent
  • Product Knowledge
  • Sales Goals
  • Sales
  • Invoicing
  • Insurance Knowledge
  • Schedule Mastery
  • Order Fulfillment
  • Complaint Resolution
  • Customer Checkout
Education Coordinator/Keyholder, 03/2016 - Current
Clark Partington Law Tallahassee, FL,
  • Performed classroom and teacher evaluations and completed observation reports.
  • Delivered training to staff and instructors on curriculum, documentation and instructional techniques.
  • Observed teachers to assist with planning and classroom instruction methodologies.
  • Recruited, trained, and evaluated part-time staff and volunteers; directed professional development activities.
  • Coached teachers to improve instructional practices through professional development, modeling instructional strategies and feedback.
  • Constructed supplemental materials for disabled, at-risk, disadvantaged, talented and gifted students.
  • Discussed curriculum changes with department staff and managers to facilitate action plans.
  • Collaborated with teachers to examine effectiveness of program and instruction.
  • Delivered system-wide orientation, training and support programs for new teachers.
  • Facilitated coaching rounds for department staff to enhance delivery or lessons.
  • Created and implemented class schedules and number of personalized class between teachers and students.
  • Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
  • Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
  • Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
  • Protected physical assets of store by assisting with audits, routine cycle counts and physical inventory to maintain optimal performance levels.
  • Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
  • Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories in the classroom.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Checked inventory system to locate items at other stores, improving sales and customer relations.
  • Delegated tasks to employees based upon individual strengths and experience.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Hired, trained, supervised and motivated teachers to provide knowledgeable and fast service to every guest.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Conducted job interviews, led employee performance evaluations with constructive feedback.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Conducted department walk throughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Mentored newly hired Team members in upselling techniques, store etiquette to improve sales expertise.
Legal Secretary, 01/2010 - Current
Ymca Of Greater Boston Inc Hyde Park, MA,
  • Checked office supplies stock and placed orders to maintain levels.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Processed and distributed invoices to bill clients.
  • Revised and maintained master calendar for client appointments.
  • Acted as liaison between clients, vendors and attorneys.
  • Recorded and monitored court appearance dates.
  • Composed and revised legal documents such as letters and depositions.
  • Coordinated and scheduled meetings and telephone conferences.
  • Docketed orders and depositions for attorney.
  • Organized and prioritized case loads of attorney.
  • Composed and revised legal documents, including letters, depositions and court documents.
  • Received and disbursed all incoming mail.
  • Photocopied all correspondence, documents and other printed materials.
  • Proofed documents and submitted to attorneys for review.
  • Processed summonses, subpoenas and complaints.
  • Drafted letters and prepared legal correspondence for attorneys and legal assistants.
  • Organized and maintained law libraries, documents and case files.
  • Assisted in preparation of engagement letters.
Pre-Kindergarten Teacher, 2008 - 2009
Apex Systems Cherry Point, NC,
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Promoted good behaviors by using positive reinforcement methods with children.
  • Increased student academic performance by diversifying teaching techniques.
  • Organized and led activities to promote physical, mental and social development.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Maintained child-friendly environment with access to outdoor activities.
  • Taught children foundational skills such as colors, shapes and letters.
Customer Service Representative, 2005 - 2008
Regions Financial Corporation City, STATE,
  • Assessed customer needs and upsold products and services to maximize sales.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers with check card disputes and questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education and Training
: Accounting, Expected in
H. Councill Trenholm State Community College - Montgomery, AL
: Special Education, Expected in
Auburn University-Montgomery - Montgomery, AL

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School Attended

  • H. Councill Trenholm State Community College
  • Auburn University-Montgomery

Job Titles Held:

  • Education Coordinator/Keyholder
  • Legal Secretary
  • Pre-Kindergarten Teacher
  • Customer Service Representative


  • Some College (No Degree)

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