- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Positive, upbeat Assistant brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
- Learning Strategies
- Operation Monitoring
- Classroom Administration
- Curriculum Planning
- Curriculum Coordination
- Teacher Training
- Intuit Quicken
- Ensure Compliance with Policies
- Develop Educational Resources
- Operation and Control
- Hiring Coordination for Teachers
- Active Learning
- Instructing
- Management of Material Resources
- Advise on Lesson Plans
- Establish Educational Network
- Document Filing
- Confidentiality
- Legal Support
- Administrative Support
- Scheduling
- Filing
- Invoice Processing
- Dictation
- Executive Calendars
- Legal Document Composition
- Appointment Setting
- Expense Reports
- Office Supply Ordering
- Drafting Legal Documents
- Customer Billing
- Mailing
- Copying
- Business Accounting
- Customer Contact
- Speaking
- Reading Comprehension
- Manage Accounts
- Monitoring
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- Fix Meetings
- Perform Office Routine Activities
- Perform Clerical Duties
- Coordination
- Social Perceptiveness
- Civil Law
- Problem-Solving Abilities
- Inbound and Outbound Calling
- Sales Expertise
- Calendaring
- Product Organization
- New Product Information
- Product and Service Information
- Office Equipment Proficiency
- Typing Proficiency
- Retail Sales Customer Service
- Customer Complaint Resolution
- Stockroom Procedures
- Project Management Abilities
- Description and Demonstration of Products
- Client Relations
- Document Control
- Shipping and Receiving Understanding
- Shipping Procedures Understanding
- In-Store Support
- Client Needs Assessment
- Strategic Sales Knowledge
- Good Listening Skills
- Multi-Line Phone Talent
- Product Knowledge
- Sales Goals
- Sales
- Invoicing
- Insurance Knowledge
- Schedule Mastery
- Order Fulfillment
- Complaint Resolution
- Customer Checkout
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Education Coordinator/Keyholder, 03/2016 - Current
Clark Partington Law – Tallahassee, FL,
- Performed classroom and teacher evaluations and completed observation reports.
- Delivered training to staff and instructors on curriculum, documentation and instructional techniques.
- Observed teachers to assist with planning and classroom instruction methodologies.
- Recruited, trained, and evaluated part-time staff and volunteers; directed professional development activities.
- Coached teachers to improve instructional practices through professional development, modeling instructional strategies and feedback.
- Constructed supplemental materials for disabled, at-risk, disadvantaged, talented and gifted students.
- Discussed curriculum changes with department staff and managers to facilitate action plans.
- Collaborated with teachers to examine effectiveness of program and instruction.
- Delivered system-wide orientation, training and support programs for new teachers.
- Facilitated coaching rounds for department staff to enhance delivery or lessons.
- Created and implemented class schedules and number of personalized class between teachers and students.
- Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
- Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
- Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
- Protected physical assets of store by assisting with audits, routine cycle counts and physical inventory to maintain optimal performance levels.
- Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
- Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories in the classroom.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Checked inventory system to locate items at other stores, improving sales and customer relations.
- Delegated tasks to employees based upon individual strengths and experience.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Hired, trained, supervised and motivated teachers to provide knowledgeable and fast service to every guest.
- Maintained safe, organized store by keeping aisles free of merchandise and boxes.
- Researched out-of-stock items to find additional inventory in other store locations.
- Conducted job interviews, led employee performance evaluations with constructive feedback.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Conducted department walk throughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Mentored newly hired Team members in upselling techniques, store etiquette to improve sales expertise.
Legal Secretary, 01/2010 - Current
Ymca Of Greater Boston Inc – Hyde Park, MA,
- Checked office supplies stock and placed orders to maintain levels.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Processed and distributed invoices to bill clients.
- Revised and maintained master calendar for client appointments.
- Acted as liaison between clients, vendors and attorneys.
- Recorded and monitored court appearance dates.
- Composed and revised legal documents such as letters and depositions.
- Coordinated and scheduled meetings and telephone conferences.
- Docketed orders and depositions for attorney.
- Organized and prioritized case loads of attorney.
- Composed and revised legal documents, including letters, depositions and court documents.
- Received and disbursed all incoming mail.
- Photocopied all correspondence, documents and other printed materials.
- Proofed documents and submitted to attorneys for review.
- Processed summonses, subpoenas and complaints.
- Drafted letters and prepared legal correspondence for attorneys and legal assistants.
- Organized and maintained law libraries, documents and case files.
- Assisted in preparation of engagement letters.
Pre-Kindergarten Teacher, 2008 - 2009
Apex Systems – Cherry Point, NC,
- Established indoor and outdoor safe play environments for toddler-age children.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Promoted good behaviors by using positive reinforcement methods with children.
- Increased student academic performance by diversifying teaching techniques.
- Organized and led activities to promote physical, mental and social development.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
- Maintained child-friendly environment with access to outdoor activities.
- Taught children foundational skills such as colors, shapes and letters.
Customer Service Representative, 2005 - 2008
Regions Financial Corporation – City, STATE,
- Assessed customer needs and upsold products and services to maximize sales.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers with check card disputes and questions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Reviewed account and service histories to identify trends and issues.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
: Accounting, Expected in
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H. Councill Trenholm State Community College - Montgomery, AL
GPA:
: Special Education, Expected in
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Auburn University-Montgomery - Montgomery, AL
GPA:
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