Education And Training Technician Child Care Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Hardworking Customer Service Representative with over 20 years of experience working with the public. Trained in project and time management with extensive knowledge of customer service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience with shipping and receiving and call center industries.

  • Leadership
  • Computer proficiency
  • Self-motivated professional
  • Complaint resolution and troubleshooting
  • Order Fulfillment
  • Inbound and Outbound Calls with multi-phone lines
  • Account management
  • Money handling abilities
  • Professional telephone demeanor
  • Shipping and receiving procedures understanding
  • Stock management
  • Technical Support
  • Strategic sales knowledge
  • POS systems expert
  • Key stakeholder relationship building
Work History
03/2001 to 05/2021 Education and Training Technician (Child Care) Peninsula Truck Lines, Inc. | Tangent, OR,
  • Coordinates multiple projects concurrently with little or no supervision
  • Provides excellent customer servers
  • Communicates with parents, colleagues, and others regarding issues and resolutions
  • Proposes and implements parent involvement events
  • Received all favorable evaluations quarterly and annually
  • Developed and implemented updating training programs for 70 employees
  • Coordinated workshops for employees to better understand squadron mission and streamlining daily activities.
  • Verified proper tracking for students' assessments, attendance, and overall performance
  • Developed lesson plans, instructional materials, and written assessments
  • Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs, and training folders
  • Trained and mentored 25 new personnel hired to fulfill various roles
  • Implemented curricula, instructions, documentation, and training courses
  • Created and oversaw employee training programs
  • Worked closely with center director to maintain optimum levels of communication to effectively and efficiently complete projects
  • Actively listen to customers' requests, confirming complete understanding before addressing concerns
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Handled day-to-day running of classroom and employee schedules, ensuring high levels of productivity and progression
  • Prepared varieties of written communications, reports, and documents to ensure smooth operations
03/2000 to 01/2001 Customer Service Specialist Convergys | City, STATE,
  • Interfaced with customers via inbound and outbound calls
  • Provided customer service support
  • Provided resolution for non-routine problems regarding clients' product or services
  • Ensure service delivered meets contractual Key Performance Indicator
  • Clarified customers' requirements and understanding of contracts
  • Maintain and authenticate customer information to ensure accuracy and to minimize schemes/frauds
  • Contribute to the achievement of branch business objectives by meeting and exceeding goals
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.

01/1998 to 06/1999 Commissary Warehouse Supervisor TRACE, Inc | City, STATE,
  • Responsible for payroll, productivity, and daily work charts.
  • Attended meetings and worked directly with Quality Control.
  • Ordered supplies, maintain commissary inventory.
  • Supervised contracted vendors.
  • Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety.
  • Oversaw warehouse staff and maintained efficiency in a fast-paced environment.
  • Managed day-to-day operations of the warehouse, including freight and parcel shipments, returns, and transfers.
  • Adhered to industry best practices for warehousing, material handling, and documentation.
  • Managed resource allocation and scheduling of all employees.
  • Operated computer system, hand-held inventory control device, and calculator to perform ordering and monitoring inventory.
  • Performed troubleshooting to resolve issues with equipment, devices, and products.
  • Oversaw inventory control levels and verified storage and organization processes were upheld correctly.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Maintained high levels of accuracy in daily operations.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Promoted diligence and culture of safety for drivers and warehouse operations.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Oversaw daily operations and shipping and handling processes.
  • Supervised warehouse operations by managing 24 employees during 12-hour shifts.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Managed merchandise inventory transactions.
  • Supervised shipping and handling operations.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Handled fright and parcel shipment schedules, return and transfer processes, and oversight of daily warehouse operations.
Expected in 05/2021 Bachelor of Arts | Childhood Education Administration University of Arizona Global Campus, San Diego, CA, GPA:

GPA: 3.87, 4.0 Credits Earned: 120

  • Professional development completed in Early Childhood Development
  • Graduated summa cum laude
  • Dean's List 2018-2021
  • Minored in Child Development
  • Member of Childhood Education Student Organization
  • Member of Delta Alpha Pi International Honor Society
Expected in 01/1984 Technical or Occupational Certificate | Accounting Valdosta Technical College, Valdosta, GA GPA:

GPA: 3.3, GPA: 4.0, Credits Earned: 24 Quarter hours

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Resume Overview

School Attended
  • University of Arizona Global Campus
  • Valdosta Technical College
Job Titles Held:
  • Education and Training Technician (Child Care)
  • Customer Service Specialist
  • Commissary Warehouse Supervisor
  • Bachelor of Arts
  • Technical or Occupational Certificate

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