education and training technician resume example with 17+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced Operations & Training Specialist with over 22 years of experience in the DOD, U.S Army. Excellent reputation for resolving problems and improving the organization's mission. A motivated strategic thinker and tactical decision-maker with passion for exceeding expectations. Accustomed to collaborating with managers to hone in on unique requirements and develop training plans that meet organizational needs. Depth and experience problem-solving abilities developed over 22 years in military training, field training evaluations and field-training exercises is proven.

  • Achieved 95 percent completion of the organization's reporting 8 years consecutively; awarded organizational accolades and monetary award for increasing accuracy and efficiency.
  • Selected to Collaborate with a team of 14 team members in the development of the DOD, U.S Army Curriculum training plans.
  • Depth of knowledge in automation led to the systematic use diverse MS Office products to develop training management database for testing results, and inventory tracking spreadsheets.
  • Created the 2nd BDE organizational Web-based software to manage 2nd BDE Web-based curriculum and provide products that effectively increased efficiency in the organization's training mission.
  • Battle Staff Training
  • Procedure & OPORD's Writing
  • Project & Funding Requirements
  • Training Program Design & Managing
  • Program Monitoring & Tracking
  • Course Materials Development
  • Leadership/Manager/Communications Course
  • DOD Gov’t Wide Commercial Purchase Card (GPC) AO
  • Defense Travel Accountable Officer (AO) Overview
  • DMDC CAC Trusted Agent Course
  • ATTRS Basic Course
  • RFMSS Basic Course
  • Hospital Mgt of Chem & Bio (CBRNE) Incidents Course
  • Training Method Development
  • Conflict Resolution Training
  • Continuous Improvement Training
  • Video Conferencing MS Teams software
  • Innovative Training Approaches
  • Travel Arrangements Defense Travel System AO
  • Linguist, Spanish/German Languages
Work History
11/2009 to Current Education And Training Technician Department Of Defense | Fountain City, WI,
  • Analyzed the Brigade's training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in named top 10 performer in the organization.
  • Coordinated workshops for consisting of 256 employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Liaised between executives at higher headquarters and Brigade instructors, facilitating smooth communication and successfully.
  • Created and oversaw over 100 instructors recertification and training programs for rappel missions, annual summer training & operations.
  • Decreased training accidents by implementing meaningful risk management, and designing effective new training programs.
  • Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
  • Advised executives on best practices for new schools hired employee growth and productivity goals, consistently helping companies to effortlessly maintain the program viable.
  • Trained and mentored 4 personnel hired to fulfill various roles in the organization's travel system, curriculum management and operations functions.
07/2008 to 11/2009 Military Science Instructor, Drexel University DOD, U.S Army, FORSCOM, Cadet Command, 2nd BDE | City, STATE,
  • Expertly managed the unit’s database training systems ATRRS, RFMSS, master training schedules, inspections, test results, in order to determine unit and individual training requirements.
  • Trained over a150 future commissioned officers in the art of military science through effective classroom and field training setting.
  • Evaluated and supervised student program of instructions, activities and performance levels to provide meaningful reports on academic progress.
  • Graded quizzes, tests, homework and projects to provide students with timely academic progress information and feedback.
  • Applied innovative teaching methods during training events to encourage and build strong rapport with both instructors and student learning.
  • Managed four junior colleges enrollment as the military science instructor liaison with a diverse student population by employing various learning styles and abilities.
  • Created lesson plans for courses, modifying throughout year to meet time constraints and specific interests of class.
  • Reviewed Cadet Command POI and program materials which provided updates to maintain the department's materials relevant and accurate.
  • Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
  • Impartially evaluated papers, projects and homework assignments of students, delegating grading to teaching assistants when appropriate.
07/2006 to 06/2008 Staff Operations & Training Specialist DOD, U.S Army, FORSCOM (20th Support Command) | City, STATE,
  • Assisted the Chief of Operations in preparing accurate reports in training assessments related to emergency action response, analyzing contingencies, crisis, staff mobilization, accident response, and planning.
  • Advisor and assistant program manager for the organization's Emergency Operations Center (OPS Center), 20th Support Command (CBRNE).
  • Managed incoming and outgoing calls while recording accurate reports for the Emergency Operations Center (OPS Center), 20th Support Command (CBRNE) for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Assisted the Chief of plans in analyzing contingencies, crisis, staff mobilization, accident response, planning and completed daily logs for management review.
  • Served as the lead manager in reviewing, advising, coordinating, monitoring and performed wide-ranging administrative, and service-related functions.
  • Maintained official records, personnel files that established efficient control systems and prepared periodic and special reports concerning assigned personnel.
  • Assisted the Chief of Operations in preparing accurate reports in training assessments related to emergency action response.
06/2004 to 06/2006 First Sergeant DOD, U.S Army, 701st Support Battalion | City, STATE,
  • Pursued every opportunity to increase staffing program success, from initial onboarding through continued positive employee relations and communication strategies.
  • Matched business customers with talented candidates ideal for short- and long-term positions.
  • Monitored staff activities to quickly identify and correct any costly, unsafe or inappropriate behaviors.
  • Coached and mentored team members in company policies and successful [Type] strategies.
  • Managed recruitment to successfully meet short- and long-term business staffing goals.
  • Liaised between executives and lower level employees to enforce policies and convey feedback.
  • Advised senior managers about employee-related issues and identifiable workforce trends.
  • Provided staff with support and training to achieve top client satisfaction.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Evaluated employee performance on a quarterly basis and coached, trained over 90 team members, increasing quality of work and employee motivation.
  • Led the company employee relations through effective communication, coaching, training and development.
Expected in to to No Degree | Emergency Management American Military University, Manassas, VA, GPA:
  • Professional development in Emergency Management (72 semester hours of 122 Semester hours)

Expected in 05/2008 to to Bachelor of Science | Excelsior College, Albany, NY, GPA:

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Resume Overview

School Attended

  • American Military University
  • Excelsior College

Job Titles Held:

  • Education And Training Technician
  • Military Science Instructor, Drexel University
  • Staff Operations & Training Specialist
  • First Sergeant


  • No Degree
  • Bachelor of Science

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