Detail-oriented IT Project Technical Manager / Technical Support Engineer who is creative in analyzing, identifying and resolving problems to meet current needs and future expectations of business. Excellent written (editing) and verbal communication skills in English, French, German. Proven interpersonal skill, teamwork and excellent customer services.
· Analyzing and gathering data · Assessing Quality · Developing and implementing work plans · Experience with exposure to API · Ability to adapt and learn any new software or programs. · Understand and follow the Product Development Life Cycle (PDLC) · Strong understanding of project methodologies and support of code deployments | · Well versed in information technology as well as Healthcare terminology TECHNICAL SUMMARY Hardware: Modem, Network cards, Printers, PC, Router, Server, SSD Languages & Software: CSAT, Salesforce, Rally, LMS, Workflow, MS Office Products, Citrix, C++, SQL, SharePoint, Scrum/Agile, Meister Task, Payroll Software, CMS, CRS Database Management Systems: CDB, Decision Guide, Health (ISET), Wellness (GAGE), Banks (CAMS, FSA, HRA&HSA), and Consumers Rewards Reporting Tools, GDS, GMS, PMS Operating Systems: MAC, Microsoft Windows, TCP/IP, Networking, Ethernet, LAN, WAN, PBX, Token Ring |
· Executed VOIP Technology and provided architectural configuration and support to members.
· Diagnosed audio, installation, and technical related issues regarding the VOIP service.
· Tested configuration and troubleshot devices and applications on the Vonage Network, which reduced members’ complaint response time from 82% to 30%.
· Assisted customers with installation of VOIP phone on their SOHO or personal broadband network, which increased their satisfaction and resolved any future risk issues with their equipment.
· Developed and maintained high level of products and software, which facilitated the consumers’ international long distance calling.
· Updated and debugged Vonage Network System, which significantly contributed to eliminate end users issues.
· Achievement: Excellent Employee Award
Professional Affiliations Presentations
Institute of Electrical and Electronics Engineers (IEEE) organization, active member.
Volunteer Work
President, CAMOrlando Inc., Orlando, FL 2008 - Present
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