Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Motivated Social Worker committed to providing services to strengthen home, school and community partnerships. Accomplished at resolving conflict and encouraging positive relationships. Well-versed in educating clients, parents, and professionals, coordinating case management and setting up program referrals.

  • Problem resolution
  • Trauma & Crisis intervention
  • Case Management
  • Effective communication
  • Psychosocial assessments expert
  • Knowledge of medical and psychiatric terminology
  • Referrals and networking
  • Efficient under pressure
  • Client needs assessment
Work History
09/2020 to Current EAP Clinician Johns Hopkins University | Baltimore, MD,
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
  • Tracked progress according to goals for all interventions.
10/2016 to 09/2020 ED Social Worker III Nursecore | Greeley, CO,
  • Documented case notes daily and coordinated follow-up for seamless case management
  • Organized clinical documentation, treatment plans, and referrals
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments
  • Coordinated program referrals for community-based resources
  • Delivered social work services to different socioeconomic populations in medical emergency setting
  • Worked with medical teams, patients and families to implement effective discharge plans
  • Provided crisis counseling to help patients deal with trauma related issues
  • Completed psycho-social evaluations and needs assessments
  • Prepared all required case management records and reports
  • Monitored patients and assessed suicide risks
  • Delivered client assessments for those struggling with addiction or relationship issues and recommended follow up based on client needs
  • Worked collaboratively with mental health professionals and law enforcement agencies to provide consistent care and minimize diversion
  • Reported child, elderly, or disabled patient abuse in accordance with legal standards of mandatory reporters
  • Collaborated with community program leaders and advocates to make resources accessible to those in need
  • Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks
  • Provided ongoing counseling to help patients deal with conditions and processes related to death & dying
06/2015 to 11/2016 CPS Conservatorship Specialist II Texas Department Of Family And Protective Services | City, STATE,
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
  • Developed rapport to create safe and trusting environment for care
  • Collaborated with community program leaders and advocates to make resources accessible to those in need
  • Completed home welfare checks to align with state and program guidelines
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support
  • Worked with clients to improve life choices and maximize benefits of programs
  • Researched each client's case to become familiarized with his or her background by carefully reviewing available documents
  • Conducted interviews with parents, foster parents, school officials and other individuals to better understand client's needs
  • Provided assessments and made recommendations to court
  • Testified in court and provided voice for severely abused and neglected children
  • Provided in-home training and support to foster parents during weekly meetings to help mitigate problems arising from child behavior.
  • Used cognitive behavior therapy to assist youth in recognizing and redirecting poor habits.
  • Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
08/2010 to 05/2015 Unit Secretary, Surgical & Pediatric Units Texas Health Resources | City, STATE,
  • Completed skilled administrative work to support all hospital staff and operational requirements
  • Organized paperwork such as charts and reports for hospital and patient needs
  • Managed incoming calls and directed to appropriate hospital personnel
  • Developed training protocols for new unit secretaries
  • Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel
  • Received, recorded and addressed incoming and outgoing communication via telephone and call system
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
01/2005 to 07/2010 Medical Billing and Collections Specialist North Texas Orthopedics Sports Medicine | City, STATE,
  • Performed targeted collections on past due accounts aged over 30 days.
  • Applied and reviewed insurance and patient payments.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Increased customer satisfaction by resolving billing or coding issues.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
  • Utilized medical software systems to manage and confirm patient data, such as insurance, demographic and medical history information.
Expected in 05/2018 Master in Social Work | Advanced Practice Leadership Texas State University, San Marcos, TX GPA:
  • Received Texas State Graduate Merit Fellowship
  • Dean's List every semester
  • Graduated with 4.0 GPA
  • Over 800 hours of Internship hours in Palliative & Hospice Social Work
Expected in 05/2015 Bachelor of Social Work | Social Work Texas Woman's University, Denton, TX GPA:
  • Elected to President of the Student Association of Social Work & Child Abuse Prevention Society.
  • Elected to Who's Who Among Students in American Universities & Colleges for merit and accomplishment.
  • Professional development completed in Child Welfare
  • Participated in the Title IV-E Social Work Stipend Program Internship with Child Protective Services in Denton, TX.
License & Certifications

Texas State Board of Social Workers: Licensed Master Social Worker (LMSW)

National Board for Case Management: Accredited Case Manager-Social Worker (ACM-SW)

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Resume Overview

School Attended

  • Texas State University
  • Texas Woman's University

Job Titles Held:

  • EAP Clinician
  • ED Social Worker III
  • CPS Conservatorship Specialist II
  • Unit Secretary, Surgical & Pediatric Units
  • Medical Billing and Collections Specialist


  • Master in Social Work
  • Bachelor of Social Work

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