Compassionate public services professional and active listener dedicated to working tirelessly with clients to help them resolve benefit issues and thrive on their own, our goal to feed families and help them become self-sufficient.
Couple of years in Retail at supervisory level has taught me to engage, assist, and resolve customers issues, and provide the best customer service, and reduce tensions among team individuals and management by communicated. Skilled in providing creative solutions to customer complaints. Trained retail associates on sales techniques and crisis management.
Promoted to Customer Service Supervisor after 6 months in the Customer Service Representative position.
Managed to receive recognition for QC Review ( Quality Control) done correctly awarding the family the correct benefit based on the verification that was submitted.
Coursework in Business, Marketing and Communications/ Economics.
Assist individuals and families who qualify for state-funded services such as Food Stamps and Medicaid assesses each case,gather information utilizing various databases,documenting accordingly determining eligibility factors based on established policies and procedures.
Processes reviews using appropriate criteria and policies consistently according to guidelines.
Recently been giving the task to process alternate renewals for Food Stamps and Medicaid.
Interviewed, and trained new quality customer service representatives.
Effectively communicated with team members to maintain clearly defined expectations. Scheduled breaks and placement.
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