Ecommerce Manager resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
With roughly five years in sales, customer service as well as management, I am Driven to exceed goals and expectations. Over the course of my time with General Nutrition Center I have consistently held fantastic relationships with clients, exceeded projected sales goals, increased overall profit per sale as well as increased the store's overall financial gains.
I have been highly effective at maximizing repeat business opportunities and mentoring employees to have the capabilities of doing so as well. Proficient in gathering market and competitor information and forecasting trends. Accomplished in creating a friendlier store atmosphere, growing gross sales, increasing customer numbers and maximizing profits with a hands-on and proactive style.
Skills
Verbal and written communication
Customer service
Organized
Relationship building
Effective leader
Budget administration
Exceptional interpersonal communication
Deadline-oriented
Empowers high-performing sales teams
Highly competitive
Work History
Ecommerce Manager, 11/2019 to Current Dish Network Corporation – Saco, ME,
Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts
Generated more than $7,000 in monthly sales with successful marketing, sales and customer relations approaches
Responded to customer issues and resolved complaints by successful customer service knowledge
Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing
Completed up to 200 sales and shipments every week
Completed shipments and packaging to customers in a very timely fashion, with an emphasis to ensuring packages were safe and neat
Handled all information regarding product margins, profit per item, shipping information, all ensuring a high profit relative to cost
Handled all business taxable information from all products and items, ensuring everything is documented properly
General Manager, 11/2017 to 10/2018 Sensata Technologies – Phoenix, AZ,
Implemented innovative programs to increase employee loyalty and reduce turnover
Increased the store's average dollar per sale by 22% in six months time
Increased the store's profit per month by an average of 9%
Incorporated suggested changes to layouts and promotions to drive sales
Maintained comprehensive knowledge of the Woodhaven area to better serve customers and meet demanding sales objectives
Trained, coached and mentored staff to ensure smooth adoption of new programs
Oversaw several projects at a time without sacrificing standards
Ensured that each guest's experience was positive, memorable and consistent
Cultivated and strengthened lasting client relationships
Developed and rolled out new policies
Sales Manager, 02/2014 to 11/2017 Opendoor – Phoenix, AZ,
Promptly resolved all customer requests, questions and complaints
Built relationships with customers and the community to establish long-term business growth
Accepted and processed returns
Prioritized and accomplished wide range of tasks each shift
Maintained records related to sales
Updated computer inventory listings
Organized racks and shelves to maintain the visual appeal of the store
Trained and served as a peer coach for new sales associates
Reported incidents to management
Helped customers with questions, problems and complaints in person and via telephone
Answered questions regarding the store and its merchandise
Proposed innovative marketing ideas
Trained all incoming sales team members
Crew Member, 05/2012 to 02/2014 Marco's Pizza – Berea, OH,
Utilized all machinery and equipment while observing various safety precautions and practices
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
Described product to customers and accurately explained details and care of merchandise
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
Supported technicians in equipment maintenance and repair
Maintained positive relationships with all customers
Oversaw inventory, equipment maintenance and bay cleaning
Followed company procedures to maintain work environment in a neat and orderly condition
Education
High School Diploma: , Expected in 2013 Summit Academy North High School - Flat Rock, MI GPA:
Associate of Science: , Expected in 2016 Monroe County Community College - Monroe, MI GPA:
Certifications
Certified through the International Sports and Science Administration.
Additional Information
Led a Flat Rock community landscaping project in 2013 to create gardens, restructure, and improve quality and appearances of certain areas
Campaign Manager for a candidate in the 2013 Flat Rock mayor elections, losing by only 100 votes
Maintained an online Amazon business over the course of my time working, with sales exceeding expectations every single year
Certified personal trainer through the International Sports and Science Administration since 2014
Availability to travel for business
Relationships built over the years allow me to potentially bring more business to my place of work
Large and in depth understanding of nutrition, illnesses, the human body, vitamins, supplementation as well the terminology
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