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Ecommerce Manager Resume Example

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ECOMMERCE MANAGER
Professional Summary

With roughly five years in sales, customer service as well as management, I am Driven to exceed goals and expectations. Over the course of my time with General Nutrition Center I have consistently held fantastic relationships with clients, exceeded projected sales goals, increased overall profit per sale as well as increased the store's overall financial gains.

I have been highly effective at maximizing repeat business opportunities and mentoring employees to have the capabilities of doing so as well. Proficient in gathering market and competitor information and forecasting trends. Accomplished in creating a friendlier store atmosphere, growing gross sales, increasing customer numbers and maximizing profits with a hands-on and proactive style.

Skills
  • Verbal and written communication
  • Customer service
  • Organized
  • Relationship building
  • Effective leader
  • Budget administration
  • Exceptional interpersonal communication
  • Deadline-oriented
  • Empowers high-performing sales teams
  • Highly competitive
Work History
11/2019 to CurrentEcommerce ManagerCompany Name | City, State
  • Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts
  • Generated more than $7,000 in monthly sales with successful marketing, sales and customer relations approaches
  • Responded to customer issues and resolved complaints by successful customer service knowledge
  • Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing
  • Completed up to 200 sales and shipments every week
  • Completed shipments and packaging to customers in a very timely fashion, with an emphasis to ensuring packages were safe and neat
  • Handled all information regarding product margins, profit per item, shipping information, all ensuring a high profit relative to cost
  • Handled all business taxable information from all products and items, ensuring everything is documented properly
11/2017 to 10/2018General ManagerCompany Name | City, State
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Increased the store's average dollar per sale by 22% in six months time
  • Increased the store's profit per month by an average of 9%
  • Incorporated suggested changes to layouts and promotions to drive sales
  • Maintained comprehensive knowledge of the Woodhaven area to better serve customers and meet demanding sales objectives
  • Trained, coached and mentored staff to ensure smooth adoption of new programs
  • Oversaw several projects at a time without sacrificing standards
  • Ensured that each guest's experience was positive, memorable and consistent
  • Cultivated and strengthened lasting client relationships
  • Developed and rolled out new policies
02/2014 to 11/2017Sales ManagerCompany Name | City, State
  • Promptly resolved all customer requests, questions and complaints
  • Built relationships with customers and the community to establish long-term business growth
  • Accepted and processed returns
  • Prioritized and accomplished wide range of tasks each shift
  • Maintained records related to sales
  • Updated computer inventory listings
  • Organized racks and shelves to maintain the visual appeal of the store
  • Trained and served as a peer coach for new sales associates
  • Reported incidents to management
  • Helped customers with questions, problems and complaints in person and via telephone
  • Answered questions regarding the store and its merchandise
  • Proposed innovative marketing ideas
  • Trained all incoming sales team members
05/2012 to 02/2014Crew MemberCompany Name | City, State
  • Utilized all machinery and equipment while observing various safety precautions and practices
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Described product to customers and accurately explained details and care of merchandise
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Supported technicians in equipment maintenance and repair
  • Maintained positive relationships with all customers
  • Oversaw inventory, equipment maintenance and bay cleaning
  • Followed company procedures to maintain work environment in a neat and orderly condition
Education
2013High School DiplomaSummit Academy North High School, City, State
2016Associate of ScienceMonroe County Community College, City, State
Certifications

Certified through the International Sports and Science Administration.

Additional Information
  • Led a Flat Rock community landscaping project in 2013 to create gardens, restructure, and improve quality and appearances of certain areas
  • Campaign Manager for a candidate in the 2013 Flat Rock mayor elections, losing by only 100 votes
  • Maintained an online Amazon business over the course of my time working, with sales exceeding expectations every single year
  • Certified personal trainer through the International Sports and Science Administration since 2014
  • Availability to travel for business
  • Relationships built over the years allow me to potentially bring more business to my place of work
  • Large and in depth understanding of nutrition, illnesses, the human body, vitamins, supplementation as well the terminology
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Resume Overview

School Attended

  • Summit Academy North High School
  • Monroe County Community College

Job Titles Held:

  • Ecommerce Manager
  • General Manager
  • Sales Manager
  • Crew Member

Degrees

  • 2013 High School Diploma
    2016 Associate of Science

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