Experienced EBT Clerk III with over 10 years of experience in the Health and Human Service Commission. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. CIerk III and EBT Clerk III with over 10 years of successful experience in public communications and professional empathy. Recognized consistently for performance excellence and contributions to success in customer service and helping the homeless and hungry. Strengths in policy and procedures and backed by training in Psychology all contributed to my success in the current industry I am in at this moment
I have worked with the homeless and hungry, giving the ebt cards to the clients, client services, completing many reports daily, triaging applications and information in our system, teaching clients how to use the computers to fill out their applications, we use all Microsoft programs; word, excel, power point, outlook, skype. I have ran the EBT dept. for most of my 10 years, I handle daily reports for my dept., besides the other 6 reports my coworkers and I must do daily. Also included in my job duties are my end of month reports that I am responsible for personally. I must research cases, decipher which procedure is correct for the clients to receive their cards. EBT dept. is a high risk dept. I also have experience fixing and unjamming copier/printer/fax machines. I am very precise and thorough in researching cases. I love helping people, it is my passion, my heart.
I graduated from Coronado, but went to Dunbar High School my Senior year for a work program.
I melt down wax and scents, poor it into the molds, and let them harden, refilling them as needed to complete the shape of the candles. I love the moon and astrology. I have a big telescope at home I enjoy looking at the planets and stars through, and finally the best of all, playing and hanging with the grandchildren as often as possible. We have 3 grandbabies which are our world, we love them so much. I also am a member of Young Living Essential Oils, which I am learning about at this time. I have recently joined a gym to learn Yoga and meditation to better my health and mind.
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