ebranch banking representative resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Energetic , approachable, self-motivated and reliable employee who is highly organized and skilled in balancing the needs of clients. I possess a strong worth ethic and positive attitude which is highly effective in fast paced office environments. I am currently seeking a full time position where I can utilize my skills and grow within the company.
Skills
Strong organizational, analytical skills. Excellent spelling, proofreading and computer skills.
Ability to maintain confidentiality. Ability to produce consistently accurate work even whilst under pressure.
Ability to multitask and manage conflicting demands.
Ability to type at least 60+ wpm.
Proficiency in Microsoft Word, Excel, and Powerpoint programs.
Able to learn new computer systems fast and effectively.
Experience with a wide range of diverse people.
Fee , Charge and Interest Computation.
Billing Dispute Resolution.
Equipment Monitoring and Troubleshooting.
Claim Processing.
Billing Systems and Software.
Stop Payments.
Financial Documentationz
Customer Contact.
Sales Tickets.
Adding, Calculating and Billing Machines.
Billing Data Verification.
Invoicing Proficiency.
Document Creation.
Data Security and Validation
Problem Solving
Relationship Building
Honest and Dependable
Information Processing
Transaction Error Identification
Recordkeeping and Documentation
Verbal and Written Communication
Honest and Ethical
Regulatory Compliance
Account Services
Customer Service-Oriented
Payment Processing
Balance Verification and Reconciliation
Attention to Detail
Signature Verification
Data Entry
Time Management
Fraud Detection
Team Cooperation
Analytical Thinking
Financial Statements
Team Leadership
Pleasant and Personable
Dispute Negotiation.
Experience
EBranch Banking Representative, 11/2022 - Current Caris Healthcare – Johnson City, TN,
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Resolved problems or discrepancies concerning customers' accounts.
Identified transaction errors when debits and credits did not balance.
Performed special services for customers, ordering bank cards and checks.
Verified amounts and integrity of every check or funds transfer.
Received mortgage and other loan payments, verifying payment dates and amounts due.
Prepared official checks for customer and internal bank needs.
Leveraged customer service and sales abilities to consistently meet performance goals.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Liaised between bank branches regarding best practices and operations.
Assisting members and potential members with their telephone and electronic correspondence requests.
Explaining services, responding to problems, and directing phone calls to the appropriate area.
Referring problems beyond my authority to supervisors.
Troubleshooting online accounts and banking errors.
Processing Remote Contact requests in the same fashion as answering and handling telephone requests/issues.
Identifying cross-sell opportunities and cross-sells services to members.
Maintaining action log as required for review monthly/quarterly/annually.
Performing transactions related to ATM/Debit Card programs including ordering cards and placing blocks per credit union guidelines.
Providing information regarding these transactions to members and resolve issues that are within authority
Providing information on remote services.
Maintaining knowledge of all products and services offered.
Following all security policies and report suspicious activity to manager.
Maintaining member account information on computer system.
Assuring that appropriate records are maintained.
Willingly assisting other departments as needed.
Maintaining financial institution security by verifying member information and keeping sensitive data such as social security numbers secure.
Honesty and integrity with my work.
Billing Specialist , 03/2021 - 10/2022 Brixmor Property Group Inc. – Frisco, TX,
Handling a large volume of calls daily.
Managing large accounts and sensitive information such as banking/ credit / debit card information.
Problem solving/ Multitasking on two computer screens.
Troubleshooting and resolving customer technology and service issues.
Working independently to meet strict metrics. De-escalating customer concerns and escalating calls to support team.
Flexible communication and active listening to solve customer concerns.
Over-the-phone account and payment support services.
Account maintenance, activations, and packaging of communication services.
Scheduling field appointments with technicians. Processing complex orders.
Revising account records.
Reason for leave: Resigned due to hostile work environment.
Administrative Assistant/ Office Manager, 01/2017 - 07/2021 Dr.Bernard Surrow Temple University – City, STATE,
Managed incoming telephone calls and emails
Carried out personal errands, including shopping, payment of bills, and follow-up on home
maintenance work
Provided organizational solutions for computer files, financial and household records, and
home offices
Planned and supervised personal travel arrangements including air travel, hotel
accommodations, and preparation of meeting agendas and materials
Planned events,
including dinner parties, casual gatherings, and large formal affairs, coordinating catering,
floral arrangements, and logistics for guests Scheduled all business, personal, and weekend
events
Documented payments and expenses to keep financial records current
Handled day-to-day
needs and special projects with good multitasking and research skills
Updated office calendar with new meetings, events and appointments to avoid
overbooking
Maintained an efficient office environment by skillfully routing incoming and outgoing mail
Reviewed daily reports in detail and resolved any identified discrepancies
Developed and optimized work schedules to cover expected workloads
Reason for Leave: Covid Pandemic/ Moving.
Human Resources Researcher, 05/2016 - 10/2016 Vertical Screen Inc – City, STATE,
Placing a high volume of calls daily, maintaining privacy of clients and personal data
such as social security numbers and credit reports, conducting reference interviews, verifying
employment and education, researching business information, use of excel / word programs,
faxing/mailing/emailing documents and operating verification systems
Applied knowledge of internal standards, employment regulations, and human
resources practices to effectively validate employee paperwork
Reason for Leave : Overtime cuts and seeking a better opportunity.
Education and Training
Bachelor of Science: Business Administration, Expected in 09/2017 - Southern New Hampshire University - Hooksett, NH GPA: Status -
High School Diploma: , Expected in 06/2012 - Abraham Lincoln High School - Philadelphia, PA GPA: Status -
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