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E-commerce Operations Manager Resume Example

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E-COMMERCE OPERATIONS MANAGER
Professional Summary

Seasoned Operations Manager with a diverse background leading teams in e-commerce, and brick-and-mortar business initiatives.Results-driven strategist working cross-functionally to execute new digital projects, direct multi-site operations, improve productivity and profitability, and enhance the customer experience. Exceptional motivator with a proven track record for recruiting skilled professionals, developing talent, and retaining high-performance teams.

Skills
  • Cost reduction strategies
  • Budgeting and forecasting
  • Customer relations specialist
  • Process improvement
  • Quality assurance and control
  • Work flow planning
  • Management information systems
  • Performance evaluations
  • Organized
  • Unsurpassed work ethic
  • Results-oriented
  • Dependable
  • Natural leader
  • Superb time management skills
  • Detail-oriented
  • Expense reports
  • Employee relations
Work History
E-commerce Operations Manager, 07/2016 to Current
Fairway Group Holdings Corp – Harlem, New York
  • Empower shift leaders-training, mentoring, and leading by example
  • Ensure implementation of processes SOP's- create, update
  • Manage weekly Labor budget
  • P&L monthly review and a monthly report to increase sales or lower spending
  • Manage the day-to-day performance of order fulfillment, returns, transfers, and daily replenishment shipments.
  • Recommend and implement best practices to drive efficiency, for my team to ensure proper steps in fulfilling a customer order.
  • Experience of incentivising and motivating a sales focused team
  • Collaborate with IT, Marketing, 3rd party Logistics company to improve website, technology used to drive sales, and to ensure a GREAT customer experience.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Increased sales from  $800,00 in sales to $5M in sales in FY17 
  • Drove operational and service strategy contributing to +13% increase in e-commerce gross sales.
  • Develop and maintain all customer service information and company policies (e.g. returns and exchanges, shipping information, ordering and payment) across site and email 
  • Forecast sales, orders, and package fulfillment to guide staffing and scheduling at the contact center and distribution centers.
  • Lead monthly and quarterly business reviews to analyze and action on reporting, including: sales, returns, customer contacts (calls, emails, social), package delivery and fulfillment, delivery expenses and supply expenses 
General Store Manager, 06/2007 to 12/2015
Great Atlantic & Pacific Tea Co – New York, New York
  • Cultivate a selling environment within the store by providing leadership and training to associates on product knowledge, selling skills, merchandising standards and customer service.
  • I am responsible for the overall financial performance of the store including merchandise/services sales, expense control, and achievement of sales and profitability goals.
  • I maintain store appearance and merchandise inventory.
  • I ensure compliance with company policies and all loss prevention procedures.
  • My role is to provide employees with a rewarding place to work.
  • Work in concert with all Government Agencies and remain in compliance with local gov't regulations.
  • Reduce stock loss, with great customer service and strategic planning.
  • Review weekly Stock Ledger.
  • Review monthly P & L.
  • Prepare & review quarterly budgets.
  • Maintain sanitary work conditions.
  • Review weekly work schedules for 200+ employees.
  • Maintain correct pricing and product coding.
Co-Store Manager, 08/2005 to 06/2007
Great Atlantic & Pacific Tea Co – Bronx, New York
  • Review weekly stock ledger.
  • Review monthly P & L.
  • Prepare & review quarterly budgets.
  • Process Improvement  Strategies
  • Review weekly work schedules for 150+ employees.
  • Maintain correct pricing and product coding.
  • Supervise & Schedule 200+ employees.
  • Collaborated with Government Agencies
  • Inventory Control
  • Customer Service
  • Mechanical Systems
  • Team Building
  • Progressive Leadership Experience
  • Microsoft Office
  • Quantifiable Revenue Increases
Education
Associate of Science: Microsoft Office and Technology, 1/2001
DeVry Institute of Technology - Long Island City
Earned a certificate in Microsoft Office, Studied Business writing.
US-Washington D.C: Liberal Arts & Electrical Engineering, 5/1992
Howard University - Washington D.C.
Liberal Arts Electrical Engineering
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Resume Overview

Companies Worked For:

  • Fairway Group Holdings Corp
  • Great Atlantic & Pacific Tea Co

School Attended

  • DeVry Institute of Technology
  • Howard University

Job Titles Held:

  • E-commerce Operations Manager
  • General Store Manager
  • Co-Store Manager

Degrees

  • Associate of Science : Microsoft Office and Technology , 1/2001
    US-Washington D.C : Liberal Arts & Electrical Engineering , 5/1992

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