E-commerce Operations Manager Resume Example
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E-COMMERCE OPERATIONS MANAGER
Professional Summary
Seasoned Operations Manager with a diverse background leading teams in e-commerce, and brick-and-mortar business initiatives.Results-driven strategist working cross-functionally to execute new digital projects, direct multi-site operations, improve productivity and profitability, and enhance the customer experience. Exceptional motivator with a proven track record for recruiting skilled professionals, developing talent, and retaining high-performance teams.
Skills
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Work History
E-commerce Operations Manager, 07/2016 to Current
Company Name – City, State
Company Name – City, State
- Empower shift leaders-training, mentoring, and leading by example
-
Ensure implementation of processes
SOP's- create, update
- Manage weekly Labor budget
- P&L monthly review and a monthly report to increase sales or lower spending
- Manage the day-to-day performance of order fulfillment, returns, transfers, and daily replenishment shipments.
- Recommend and implement best practices to drive efficiency, for my team to ensure proper steps in fulfilling a customer order.
- Experience of incentivising and motivating a sales focused team
- Collaborate with IT, Marketing, 3rd party Logistics company to improve website, technology used to drive sales, and to ensure a GREAT customer experience.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Increased sales from $800,00 in sales to $5M in sales in FY17
- Drove operational and service strategy contributing to +13% increase in e-commerce gross sales.
- Develop and maintain all customer service information and company policies (e.g. returns and exchanges, shipping information, ordering and payment) across site and email
- Forecast sales, orders, and package fulfillment to guide staffing and scheduling at the contact center and distribution centers.
- Lead monthly and quarterly business reviews to analyze and action on reporting, including: sales, returns, customer contacts (calls, emails, social), package delivery and fulfillment, delivery expenses and supply expenses
General Store Manager, 06/2007 to 12/2015
Company Name – City, State
Company Name – City, State
- Cultivate a selling environment within the store by providing leadership and training to associates on product knowledge, selling skills, merchandising standards and customer service.
- I am responsible for the overall financial performance of the store including merchandise/services sales, expense control, and achievement of sales and profitability goals.
- I maintain store appearance and merchandise inventory.
- I ensure compliance with company policies and all loss prevention procedures.
- My role is to provide employees with a rewarding place to work.
- Work in concert with all Government Agencies and remain in compliance with local gov't regulations.
- Reduce stock loss, with great customer service and strategic planning.
- Review weekly Stock Ledger.
- Review monthly P & L.
- Prepare & review quarterly budgets.
- Maintain sanitary work conditions.
- Review weekly work schedules for 200+ employees.
- Maintain correct pricing and product coding.
Co-Store Manager, 08/2005 to 06/2007
Company Name – City, State
Company Name – City, State
- Review weekly stock ledger.
- Review monthly P & L.
- Prepare & review quarterly budgets.
- Process Improvement Strategies
- Review weekly work schedules for 150+ employees.
- Maintain correct pricing and product coding.
- Supervise & Schedule 200+ employees.
- Collaborated with Government Agencies
- Inventory Control
- Customer Service
- Mechanical Systems
- Team Building
- Progressive Leadership Experience
- Microsoft Office
- Quantifiable Revenue Increases
Education
Associate of Science: Microsoft Office and Technology, 1/2001
DeVry Institute of Technology - City
Earned a certificate in Microsoft Office, Studied Business writing.
DeVry Institute of Technology - City
Earned a certificate in Microsoft Office, Studied Business writing.
US-Washington D.C: Liberal Arts & Electrical Engineering, 5/1992
Howard University - City
Liberal Arts Electrical Engineering
Howard University - City
Liberal Arts Electrical Engineering
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Resume Overview
School Attended
- DeVry Institute of Technology
- Howard University
Job Titles Held:
- E-commerce Operations Manager
- General Store Manager
- Co-Store Manager
Degrees
- Associate of Science : Microsoft Office and Technology , 1/2001
US-Washington D.C : Liberal Arts & Electrical Engineering , 5/1992
