- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
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- Date of Birth:
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Professional Assistant Store Manager with 5 years' experience in training and managing staff. Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented in ensuring performance complies with applicable standards, rules and regulations.
- Relationship building and management
- POS systems operations
- Merchandising expertise
- New-Hire Training
- Microsoft Office Suite
- Stock management
- Oral and written communication
- Database management
- Employee scheduling
- Customer experience
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- Order processing
- Distribution and warehousing
- Warehouse management systems
- Shipping and receiving
- Assembly and production
- Policy and procedure adherence
- Multitasking abilities
- Training & Development
- Computer proficiency
- Analytical skills
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E-Commerce and Stocking Coach, 12/2019 - Current
Cosentino's Food Stores – Mission Hills, KS,
- Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Completed over 200 orders and shipments every day.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked flexible hours; night, weekend, and holiday shifts.
- Generated more than $80,000 in monthly sales with successful marketing, sales and customer relations approaches.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Maintained energy and enthusiasm in fast-paced environment
- Monitored all company inventory to ensure stock levels and databases were updated
Assistant Store Manager/Warehouse Manager, 12/2018 - 12/2019
Vitamin Shoppe Industries Inc – Kailua, HI,
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Rotated merchandise and displays to feature new products and promotions
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Maintained high levels of organization in store by directing customers and replenishing merchandise
- Trained and managed associates in customer service and sales techniques
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise
- Met warehouse operational needs through efficient staffing and resorting of materials and equipment
- Researched developments in applicable regulations to advise management on necessary changes to company policy and enforce compliance with requirements in warehouse operations
- Trained 15employees in inventory practices, POS systems and product knowledge, contributing to 75%increase in customer satisfaction ratings
Assistant Store Manager, 12/2017 - 12/2018
Circle K – City, STATE,
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Reduced workflow inconsistencies by recruiting and hiring capable staff members
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Trained 10employees in inventory practices, POS systems and product knowledge, contributing to 85%increase in customer satisfaction ratings
Sales Lead, 09/2014 - 12/2017
Old Navy – City, STATE,
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
- Used POS system to process sales, returns, online orders and gift card activations
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Received incoming shipments, compared contents against associated records and transmitted to proper department
- Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership
- Generated company growth for 3 consecutive years through market expansion and sales
Industrial Maintenance Certification: Industrial Maintenance Technology, Expected in 05/2022
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Walmart Live Better U Program - Houma, LA,
GPA:
: Health Management And Clinical Assistance, Expected in 2019
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University of Louisiana At Lafayette - Lafayette, LA
GPA:
- Minored in business
- Member of UL NAAACP
- Member of 2 National Honor Societies
- Award The AA Award for outstanding GPA for 3 semesters
High School Diploma: , Expected in 05/2014
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Hahnville High School - Boutte, LA
GPA:
- Graduated with 4.0 GPA
- Graduated cum laude
Spanish :
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