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E-Commerce and Stocking Coach Resume Example

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E-COMMERCE AND STOCKING COACH
Professional Summary

Professional Assistant Store Manager with 5 years' experience in training and managing staff. Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented in ensuring performance complies with applicable standards, rules and regulations.

Skills
  • Relationship building and management
  • POS systems operations
  • Merchandising expertise
  • New-Hire Training
  • Microsoft Office Suite
  • Stock management
  • Oral and written communication
  • Database management
  • Employee scheduling
  • Customer experience
  • Order processing
  • Distribution and warehousing
  • Warehouse management systems
  • Shipping and receiving
  • Assembly and production
  • Policy and procedure adherence
Work History
E-Commerce and Stocking Coach, 12/2019 to Current
Company Name – City, State
  • Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing.
  • Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
  • Completed over 200 orders and shipments every day.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Generated more than $80,000 in monthly sales with successful marketing, sales and customer relations approaches.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Maintained energy and enthusiasm in fast-paced environment
  • Monitored all company inventory to ensure stock levels and databases were updated
Assistant Store Manager/Warehouse Manager, 12/2018 to 12/2019
Company Name – City, State
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Rotated merchandise and displays to feature new products and promotions
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Maintained high levels of organization in store by directing customers and replenishing merchandise
  • Trained and managed associates in customer service and sales techniques
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise
  • Met warehouse operational needs through efficient staffing and resorting of materials and equipment
  • Researched developments in applicable regulations to advise management on necessary changes to company policy and enforce compliance with requirements in warehouse operations
  • Trained 15employees in inventory practices, POS systems and product knowledge, contributing to 75%increase in customer satisfaction ratings
Assistant Store Manager, 12/2017 to 12/2018
Company Name – City, State
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Trained 10employees in inventory practices, POS systems and product knowledge, contributing to 85%increase in customer satisfaction ratings
Sales Lead, 09/2014 to 12/2017
Company Name – City, State
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
  • Used POS system to process sales, returns, online orders and gift card activations
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Received incoming shipments, compared contents against associated records and transmitted to proper department
  • Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership
  • Generated company growth for 3 consecutive years through market expansion and sales
Education
Some College (No Degree): Health Management And Clinical Assistance, 2019
University of Louisiana At Lafayette - City, State
  • Minored in business
  • Member of UL NAAACP
  • Member of 2 National Honor Societies
  • Award The AA Award for outstanding GPA for 3 semesters
High School Diploma: 05/2014
Hahnville High School - City, State
  • Graduated with 4.0 GPA
  • Graduated cum laude
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Resume Overview

School Attended

  • University of Louisiana At Lafayette
  • Hahnville High School

Job Titles Held:

  • E-Commerce and Stocking Coach
  • Assistant Store Manager/Warehouse Manager
  • Assistant Store Manager
  • Sales Lead

Degrees

  • Some College (No Degree) : Health Management And Clinical Assistance , 2019
    High School Diploma : 05/2014