Professional Assistant Store Manager with 5 years' experience in training and managing staff. Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented in ensuring performance complies with applicable standards, rules and regulations.
Skills
Relationship building and management
POS systems operations
Merchandising expertise
New-Hire Training
Microsoft Office Suite
Stock management
Oral and written communication
Database management
Employee scheduling
Customer experience
Order processing
Distribution and warehousing
Warehouse management systems
Shipping and receiving
Assembly and production
Policy and procedure adherence
Multitasking abilities
Training & Development
Computer proficiency
Analytical skills
Work History
E-Commerce and Stocking Coach, 12/2019 - Current Cosentino's Food Stores – Mission Hills, KS,
Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing.
Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
Completed over 200 orders and shipments every day.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Worked flexible hours; night, weekend, and holiday shifts.
Generated more than $80,000 in monthly sales with successful marketing, sales and customer relations approaches.
Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
Maintained energy and enthusiasm in fast-paced environment
Monitored all company inventory to ensure stock levels and databases were updated
Helped with planning schedules and delegating assignments to meet coverage and service demands
Rotated merchandise and displays to feature new products and promotions
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Maintained high levels of organization in store by directing customers and replenishing merchandise
Trained and managed associates in customer service and sales techniques
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise
Met warehouse operational needs through efficient staffing and resorting of materials and equipment
Researched developments in applicable regulations to advise management on necessary changes to company policy and enforce compliance with requirements in warehouse operations
Trained 15employees in inventory practices, POS systems and product knowledge, contributing to 75%increase in customer satisfaction ratings
Assistant Store Manager, 12/2017 - 12/2018 Circle K – City, STATE,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Reduced workflow inconsistencies by recruiting and hiring capable staff members
Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time
Trained new staff on job duties, company policies and safety procedures for rapid onboarding
Restocked, arranged and organized merchandise in front lanes to drive product sales
Trained 10employees in inventory practices, POS systems and product knowledge, contributing to 85%increase in customer satisfaction ratings
Sales Lead, 09/2014 - 12/2017 Old Navy – City, STATE,
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
Used POS system to process sales, returns, online orders and gift card activations
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Received incoming shipments, compared contents against associated records and transmitted to proper department
Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership
Generated company growth for 3 consecutive years through market expansion and sales
Education
Industrial Maintenance Certification: Industrial Maintenance Technology, Expected in 05/2022 - Walmart Live Better U Program - Houma, LA, GPA:
: Health Management And Clinical Assistance, Expected in 2019 - University of Louisiana At Lafayette - Lafayette, LA GPA:
Minored in business
Member of UL NAAACP
Member of 2 National Honor Societies
Award The AA Award for outstanding GPA for 3 semesters
High School Diploma: , Expected in 05/2014 - Hahnville High School - Boutte, LA GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
