E-commerce and Media Marketing Manager Resume Example

• Manage a team of 3-5 Installers, maintaining their credentials, up-to-date training of new product knowledge. Scheduling new hires for training, growth and development, while ensuring company's policies are met. Ensure the growth and development of company, while exceeding revenue goals by 50%.
• Closely work with manufacturers, managers, sales team, and clients.
• Quickly establish rapport with customers and manufacturers, up-sell products and build a loyal clientèle from 0-150.
• Developed floor plans for clients, escort clients to warehouses and private showroom for selections and viewing. Identify write-off accounts, review and collect overdue balances, resolve billing disputes, develop relations with customers to ensure portfolio growth by 60% monthly.

Sales Accomplishments: 

• Identify write-off accounts, review and collect overdue balances, resolve billing disputes, develop relations with customers to ensure portfolio growth monthly.
• Grow numerous portfolios from 60 days delinquent to current.
• Maintained top 5% of collections team, increase company asset from 50,000 to 200,000 per- portfolio,
• Proved the ability to multitasking, handle portfolios of 400 customers, resolve customer issues and excel within a demanding, high-volume call setting.
• Skip-trace, follow leads, and monitor all delinquent accounts to current status.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Provided accurate and appropriate information in response to customer inquiries.Maintained up-to-date records at all times.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.

• Greet visitors, distribute Museum programs, and assist crowd management, ensure all program inventories in Café, Gift Shop, and Visitors services are stocked, and assist with group education and management. Sales Accomplishments:
• Assist visitor's services (Gift Shop and Café) with various duties.

• Acquire clerical skills, learned various professional office procedures, and assisted various Dep. Executives from Mayors to commissioners, and Executives. Accomplishments:
• Learned Communication, organizational, and verbal skills.
• Developed networks with various administrative assistants and offices to deliver fast and timely information within interdepartmental settings.
• Learned policies and procedures for accepting and administrating City Wide Construction bids.