LiveCareer-Resume

e commerce and media marketing manager resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
  • Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment.
  • Self-motivated professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.
  • Organized and detail-oriented with 15 years of cash handling and customer service experience. Understands general accounting and finance concepts.
Highlights

KEY COMPETANCE:

  • Business Generation, PowerPoint Presentations.
  • Public Speaking, Dispute Resolution,Sales, Sales Reports & Correspondence
  • Inventory Management
  • Exceptional customer service skills
  • Inventory management background
  • Excellent communication skills
  • Energetic

ADDITIONAL STRENGTHS:

  • Proficient in Microsoft Word, Excel, Outlook, Access and PowerPoint

Hobbies and Personal Skills:

  • Event Planning
  • Enthusiastic and detailed oriented with excellent written, verbal and phone communication
  • Ability to deliver results under pressure and perform well in a high-activity, dynamic environment.
  • Team player.
Accomplishments

Quickly establish rapport with customers and manufacturers, up-sell products and build a loyal clientèle from 0-10,000.Increased annual revenue by 50% and creating effective strategies to expand existing customer services.

Experience
E-commerce and Media Marketing Manager, 2009 - Current
Vsc Fire & Security, Inc Salem, VA,
  • Implement marketing strategies for U.S. and International Markets, Organize New Product Launches, Manage and maintain Online Websites, Photography, SEO, Track Competitive Markets, Maximize Sales threw different E-stores and venues. Project and forecast new sales reports; maintain all online marketing strategies
  • Online marketing strategies for all E-stores threw various Social Media Outlets, Email Marketing, and Advertising.
  • Coordinate new product Launches, optimize and facilitate sales, ensure easy check out process for end user, monitor effectiveness of campaign, and targeted audiences.
  • Promote, various ecommerce stores, monitor online and offline ecommerce activities, coordinate and develop internationally
  • Purchasing merchandise, equipments, Inventory, and system upgrades as necessary.Delivered prompt, accurate and excellent customer service.
Office Manager , 2008 - 2013
The Shipyard San Diego, CA,
  • Manage a team of 3-5 Installers, maintaining their credentials, up-to-date training of new product knowledge. Scheduling new hires for training, growth and development, while ensuring company's policies are met. Ensure the growth and development of company, while exceeding revenue goals by 50%.
  • Closely work with manufacturers, managers, sales team, and clients.
  • Quickly establish rapport with customers and manufacturers, up-sell products and build a loyal clientèle from 0-150.
  • Developed floor plans for clients, escort clients to warehouses and private showroom for selections and viewing. Identify write-off accounts, review and collect overdue balances, resolve billing disputes, develop relations with customers to ensure portfolio growth by 60% monthly.
Account Manager, 05/2008 - 2010
International Food Policy Research Institute Washington, DC,

Sales Accomplishments:

  • Identify write-off accounts, review and collect overdue balances, resolve billing disputes, develop relations with customers to ensure portfolio growth monthly.
  • Grow numerous portfolios from 60 days delinquent to current.
  • Maintained top 5% of collections team, increase company asset from 50,000 to 200,000 per- portfolio,
  • Proved the ability to multitasking, handle portfolios of 400 customers, resolve customer issues and excel within a demanding, high-volume call setting.
  • Skip-trace, follow leads, and monitor all delinquent accounts to current status.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.Maintained up-to-date records at all times.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.
Customer Service Relations, 2001 - 2003
American Museum Of The Moving Image City, STATE,
  • Greet visitors, distribute Museum programs, and assist crowd management, ensure all program inventories in Café, Gift Shop, and Visitors services are stocked, and assist with group education and management. Sales Accomplishments:
  • Assist visitor's services (Gift Shop and Café) with various duties.
Internship, 1999 - 2001
NYC Office Of Contracts City Wide Adm. Services City, STATE,
  • Acquire clerical skills, learned various professional office procedures, and assisted various Dep. Executives from Mayors to commissioners, and Executives. Accomplishments:
  • Learned Communication, organizational, and verbal skills.
  • Developed networks with various administrative assistants and offices to deliver fast and timely information within interdepartmental settings.
  • Learned policies and procedures for accepting and administrating City Wide Construction bids.
Education
Bachelor of Arts: Project Management, Small Business Management, Expected in
-
UNIVERSITY OF PHOENIX - ,
GPA:
Status -

GPA: 3.75 Core Concentrations: Human Motivation, Creative Minds and Critical Thinking, Human Factors in Technology, Cultural Diversity in the Work Place.

: Small Business Management, Expected in
-
JOHN JAY COLLEGE OF CRIMINAL JUSTICE - NY, NY
GPA:
Status -

Core Concentrations: Small Business Management, Critical Thinking, Communications, Project Management.

Skills

Training, Advertising, Marketing, Buying/procurement, Ecommerce, Inventory, New Sales, Online Marketing, Sales Reports, Search Engine Optimization,Budget, New Hires, Sales Team, Scheduling, Customer Service, Account Manager, Billing, Bookkeeping, Collections, Credit, Delinquent Accounts, Finance, Networking, Public Relations, Event Planning, Microsoft Word, Outlook, Phone Communication, Powerpoint, Team Player, Business Management, Project Management.

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Resume Overview

School Attended

  • UNIVERSITY OF PHOENIX
  • JOHN JAY COLLEGE OF CRIMINAL JUSTICE

Job Titles Held:

  • E-commerce and Media Marketing Manager
  • Office Manager
  • Account Manager
  • Customer Service Relations
  • Internship

Degrees

  • Bachelor of Arts

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