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drive thru operator former opening manager resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Hardworking and reliable Headset Operator with strong abilities in Customer service and Multi-tasking. Offering Excellence, Passion and Reliability. Highly organized, proactive and punctual with team-oriented mentality.

Hands-on leader with superior knowledge of organization and employee training functions. Expert in Customer Support with commitment to proper implementation of policies, procedures and regulations.

Skills
  • Teambuilding
  • Relationship building
  • Customer service
  • Team management
  • Organizational skills
  • Leadership
  • Problem resolution
  • Training
  • Purchasing
  • Payment processing
  • Power and hand tools
  • Credit card payment processing
  • High-energy attitude
  • Data evaluation
  • Quality assurance controls
  • Courteous demeanor
  • Project management abilities
  • Inbound and Outbound Calling
  • Technologically savvy
  • Clerical support
  • Problem-solving abilities
  • Customer relations
  • Conflict mediation
  • Customer assistance
  • Effective customer upselling
  • Retail sales customer service
Experience
05/2011 to Current
Drive Thru Operator/Former Opening Manager United Natural Foods Inc Slocum, RI,
  • Operated headset to process food orders from guests to input into computer system.
  • Processed credit card and cash payment for orders, counting out change and furnishing receipts.
  • Upsold menu items, including beverages and desserts to increase restaurant profits.
  • Assembled accurate food orders into bags, adding condiments, utensils and napkins.
  • Reported complaints to manager for quick resolution.
  • Tallied cash register at end of shift to reconcile with shift sales.
  • Kept drive-thru station well-stocked and organized to meet all customer needs.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Prepared drinks, ice cream and other special items to complete prepared food orders.
  • Completed opening, closing and shift change tasks following company guidelines.
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Followed all store policies and procedures in regards to cleaning and sanitizing.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Greeted customers promptly and responded to questions.
  • Maintained work area in clean and neat manner.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Opened facility daily and prepared areas for service.
  • Counted cash drawer before opening store doors to determine if currency and coin should be added.
  • Handled customer service issues and rectified employee problems.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
07/2009 to 05/2011
Opening Manager/ Multiple Positions Chic Fil A City, STATE,
  • Opened facility daily and prepared areas for service.
  • Counted cash drawer before opening store doors to determine if currency and coin should be added.
  • Handled customer service issues and rectified employee problems.
  • Analyzed, monitored and maintained inventory.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Built revenue by delivering innovative catering services, leading region in catering sales.
11/2001 to 05/2002
Manager Grandma Gantz City, STATE,
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Cooperated with project partners to develop system analysis and new system design based on client specifications.
Education and Training
Expected in 05/2001 to to
High School Diploma:
Fouke High School - Fouke, AR
GPA:

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Resume Overview

School Attended

  • Fouke High School

Job Titles Held:

  • Drive Thru Operator/Former Opening Manager
  • Opening Manager/ Multiple Positions
  • Manager

Degrees

  • High School Diploma

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