Drive-Thru Operator Resume Example
Friendly Drive-thru Operator accurately takes orders and prepares, packages and delivers products to drive- thru customers. Moves quickly and easily through drive-thru area and out to vehicles to expedite customer orders and maximize revenue. Exercises positive attitude and high levels of tolerance and patience to exceed customer expectations and encourage return business. Dedicated Cashier, experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in POS software and customer service. Skilled at customer assistance with dedication to efficiency and accuracy.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Advanced customer to window quickly to efficiently move drive-thru line and promptly handle next customer.
- Repeated customer order, suggestively sold upgrades or additional products and asked customer to verify order on drive-thru screen to promote accuracy.
- Operated and maintained food and drink equipment and cash register properly and safely to prevent costly malfunctions.
- Operated POS platform and verified cash and card transactions to maintain accurate drawer by end of shift.
- Cleaned and sanitized drive-thru station to enhance safety standards and reduce spread of infection.
- Communicated clearly with team members to assemble and deliver correct order to customer and reduce errors.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Assisted customers with special services, account updates and promotional options.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Educated customers on promotions to enhance sales.
- Created over 15 drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Memorized recipes for numeroud specialty coffee beverages and seasonal offerings.
- Prioritized drink requests while managing interruptions.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Complied with standards for merchandising, stocking and storing product.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Planned and executed 20+-guest parties by organizing menus, spaces and special requests.
- Decorated and set tables in accordance with party themes and age groups.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Informed servers of newly seated parties for speedy service.
- Planned parties according to customer specifications.
- Directed guests to correct areas for eating, dancing and other services.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Cheerfully briefed customers on facility rules, amenities and party policies.
- Arranged tables and seating to comfortably seat party guests.
- Adhered to strict party schedule to avoid overbooking or delay of parties.
- Prepared and served meals, beverages and desserts to party guests.
I have a strong passion for pets and children. I love socializing with others and I'm a strong believer in positivity and respecting others. I am very outgoing and friendly and couldn't be more happier to learn new skills. I am very willing to perform and try new tasks and to help out anyway needed.
- Cash Handling
- Retail merchandising
- Cash register skills
- Product and service sales
- Purchase assistance
- Cleanliness
- Cleaning and sanitizing
- Refunds and exchanges
- Bagging and packaging
- Order taking
- Product restocking
- Customer assistance
- Product upselling
- Basic math skills
- Product knowledge
- Coupons and gift cards
- Maintaining store appearance
- Multi-tasking ability
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Resume Overview
School Attended
- Chapman High
Job Titles Held:
- Drive-Thru Operator
- Cashier
- Barista
- Party Host
Degrees
- High School Diploma
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