Compassionate student Midwife with 3 years of birth field experience. Expert in providing thorough and resourceful care to mothers and babies including prenatal, labor, birth and postpartum care. Knowledgeable about the birthing field and committed to individualized patient care.
Skills
Organization and Planning
Healthcare Ethics
Patient Information Collection
Patient and family education
Relationship development
Problem resolution
Project organization
Supervision
Team management
Ability to perform evaluations
Customer service expert
Payment collection
Product and Service Sales
POS Systems
Mac systems
MS Office
Education
Lone Star College SystemSpring, TX, Expected in ā ā:English Literature - GPA:
Missouri Department of EducationWest Plains, MO, Expected in 2009 ā āGED: - GPA:
ATM Midwifery Training ProgramElmendorf, TX, Expected in ā ā:Midwifery - GPA:
Certifications
First Aid/CPR Certified
BLS Provider Certified
Work History
Danbury Health Systems - Doula Danbury, CT, 07/2017 - 04/2020
Assisted in successful births and provided post-partum counseling for struggling families to increase happiness and health of newborns and mothers.
Promoted benefits of breastfeeding and offered education on proper positioning, latching and breast care.
Monitored comfort levels and emotional states of mothers before, during and after labor.
Checked general and mental health and overall comfort of mothers in prenatal appointments.
Introduced multiple techniques to increase patient comfort and streamline birthing processes.
Informed families on potential risks and overall benefits of VBAC births.
Coached women through all stages of labor in family-oriented settings.
Met with mothers to design individualized birth plans in terms of health concerns, birthing desires and potential problems.
Faire - Receptionist San Francisco, CA, 05/2016 - 03/2017
Completed skilled administrative work to support all office staff and operational requirements.
Maintained current and accurate medical records for all patients.
Managed master calendar and scheduled appointments for provider based on optimal patient loads and clinician availability.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Completed and filed financial documentation for accounting purposes.
Organized paperwork such as charts and reports for office and patient needs.
Referred and screened patients to make best use of resources, triage staff and serve community members.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Responded to correspondence from insurance companies to verify patient's coverage.
Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Carefully transcribed phone messages and relayed to appropriate personnel.
Scheduled, rescheduled and handled cancelled appointments for patients.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Completed clerical duties and tasks for clinic administration.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing cleaning.
Obtained payments from patients and scanned identification and insurance cards.
Disseminated sensitive patient information and coordinated with translators to provide service to individuals from diverse backgrounds.
Harbor Freight Tools - Professional Nanny and Newborn Care Specialist Lithia Springs, GA, 12/2011 - 03/2016
Fostered close relationships with children by asking about school, friends and hobbies.
Maintained updated list of emergency contact information and child's health information to act quickly if emergencies occur.
Drove children to various types of activities, including dance, swim and sports to maintain extracurricular routines.
Engaged with children on individual basis to build positive relationships.
Organized activities that enhanced children's physical, emotional and social well-being.
Safely transported children to and from school, medical appointments and extra-curricular activities.
Developed games and activities using arts and crafts to support learning and verbal skills.
Studied and performed research on food allergies to provide higher level of care and oversight for individuals with such conditions.
Established and maintained safe play environment for children.
Prepared tasty, healthy meals for family of 6 each evening to encourage good eating habits.
Supervised children engaged in physical activity, learning and social skills with peers.
Monitored children's play activities to verify safety.
Prepared bite-sized snacks and carefully watched young children eat to prevent choking.
Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
Made healthy snacks and meals for 4 children.
Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
Offered positive and nurturing environments to support child social and emotional growth.
Stayed current on toy and child-related recalls and safety warnings.
Promoted language development skills through reading and storytelling.
Assisted children with homework assignments and special projects across different subjects to promote academic success.
Organized and cleaned home after activities by picking up toys and dishes for tidy home when parents arrive.
Monitored schedules to maintain sleeping, eating and school schedules for children.
Supported children's educational progress by reviewing completed homework, quizzing on math and science and assisting with extracurriculars.
Worked with parents to develop and implement discipline programs to promote positive behavior.
Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health.
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Identified warning signs of emotional and developmental problems in children.
Spencer's - Sales Supervisor City, STATE, 01/2011 - 12/2011
Trained team members in successful strategies to meet operational and sales targets.
Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Effectively coached team members to reach weekly and monthly sales goals.
Oversaw frequent store recoveries to keep sales floor organized and presentable.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Analyzed sales data to set monthly quotas and assess potential areas of growth.
Supervised staff of 4-10 sales associates utilizing effective communication and dynamic interpersonal skills.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Arranged items in favorable positions and areas of store for optimal sales.
Engaged customers in products and key features to drive consistent revenue.
Completed monthly employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
Promoted exceptional customer service by engaging clients on sales floor.
Managed daily sales floor operations to improve customer loyalty and strengthen brand.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Corrected SKU issues and pricing discrepancies to increase accuracy of end-of-shift register drawer counts.
Constructed displays and signs to promote specified products and sales promotions.
Built and maintained rapport with store personnel to effectively meet company and client objectives.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Monitored daily sales operations and served as informational and procedural resource to team members.
Checked store merchandise regularly for proper display and replenishment.
Submitted reports to senior management to aid in business decision-making and planning.
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