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Donation Services Assistant Resume Example

Resume Score: 90%

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DONATION SERVICES ASSISTANT
Summary

Versatile, reliable and efficient with 8+ years experience supporting donors, staff and managers in high paced environments. Experience includes managing sensitive materials, customer service and database management. Able to provide team members, staff and donors with administrative support using professional communication skills. Reliable skills in team management, organization and research with a background in office administration.

Highlights
  • Microsoft Office Suite Applications (Word, Excel, Access, PowerPoint and Outlook)
  • Typist and 10 key/adding machine
  • Oracle database
  • Finance management
  • Highly organized
  • Interpersonal skills
  • Management
  • Problem solver
  • Personnel management
  • Leadership
  • Fast learning
  • Professional
  • Technically skilled
  • Crisis management
Accomplishments

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Assistance 

  • Worked with company systems

Database Maintenance 

  • Assisted in the managing of the company database and verified, edited and modified members' information. and diligently completed all assigned tasks, working overtime as needed.
Experience
Donation Services Assistant, 09/2007 - CurrentInterVarsity Christian Fellowship IVCF National Headquarters - Madison, WI

Primary Skills and Duties

  • Opening, processing and reviewing mail containing donations and/or payments including but not limited to direct mailings, monthly donations that are either checks, credit cards and electronic transfers; offerings taken at conferences, memorials and tribute donations, handling miscellaneous cash, volunteer and board expense forms, send foreign funds to collections
  • Helping with preparing check for deposit
  • Assisting with keying donations into database – 10 key Assisting with the generation of the receipting process
  • Completing research on donor and staff questions
  • Providing duplicate receipts on request
  • Helping with month end reports
  • Answering phone calls and emails in order to assist donors and staff with questions
  • Working closely with team members to provide extra care for donors with concerns, requests, comment and/or questions.
Pay by Phone Representative, 04/2007 - 08/2007Spherion - American Family Insurance - Madison, WI

Primary Skills and Duties

  • Receive phone calls
  • Take payments on insurance policies – automobile, property, umbrella and business
  • Documentation of each phone call
  • Knowledge of documentation programs
  • Mainframe, Clarify, E-Notes and Personal Umbrella
  • Fee reversals

Secondary Skills and Duties

  • Multi-tasking
  • Problem solving
  • Customer and personnel relations
  • Organization and time management
  • Computer and software use
  • Phone skills
Life Image and Records Management, 01/2007 - 04/2007Spherion - American Family Insurance - Madison, WI

Primary Skills and Duties

  • Management of imaged life and health policies
  • Check imaging quality - including legibility, clarity, folds in documents and correct page order
  • Knowledge of Acenza software

Secondary Skills and Duties

  • Multi-tasking
  • Problem solving
  • Organization and time management
  • Completed and surpassed weekly quota
  • Computer skills
Assistant Manager, 01/2006 - 11/2006Subway Restaurant - Brodhead, WI

Primary Skills and Duties

  • Assisted the manager and co-workers with daily duties
  • Placing and receiving orders in person and on telephone
  • Trained new employees Go-to” person for technical job problems
  • Completion and filing of weekly paperwork Inventory maintenance
  • Ordering and filing of supply delivery
  • Organization, creation, and maintenance of documents

Secondary Skills and Duties

  • Problem solving, multi-tasking and leadership.
Manager, 02/2004 - 12/2005Subway Restaurant - Kearney, WI
  • Primary Skills and Duties
  • Assisted the manager and co-workers with daily duties
  • Placing and receiving orders in person and on telephone Interviewed and hired new employees
  • Trained new employees Go-to” person for technical job problems
  • Completion and filing of weekly paperwork
  • Ordering and filing of supply delivery Inventory maintenance
  • Organization, creation, and maintenance of documents
  • Secondary Skills and Duties
  • Problem solving Personnel relations
  • Multi-tasking
  • Leadership
Circulation Desk Worker, 08/2003 - 12/2003Calvin T. Ryan Library - Kearney, NE

Primary Skills and Duties

  • Assist patrons in finding books and other resources
  • Shelving books and magazines
  • Scanning bar codes and reorganizing books
  • Checking out and logging materials
  • Receiving payments for overdue materials
  • Inventory maintenance

Secondary Skills and Duties

  • Organization and time management
  • Computer and software use
  • Customer service.
Associate Teacher, 01/1999 - 06/2001Haven of Peace Academy - Dar es Salaam, Tanzania

Primary Skills and Duties

  • Assist the teacher with the students
  • Grading papers
  • Answering questions
  • Monitoring students while teacher was out of the room
  • Ran errands on campus for the teacher and others.
Education
2001International School of Tanganyika - Dar es Salaam, TanzaniaHigh School Diploma
University of Nebraska - Kearney - Kearney, NEElementary Education

Did not graduate

Skills
  • Customer service while multi-tasking
  • Problem solver
  • Professional and friendly
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • InterVarsity Christian Fellowship IVCF National Headquarters
  • Spherion - American Family Insurance
  • Subway Restaurant
  • Calvin T. Ryan Library
  • Haven of Peace Academy

School Attended

  • International School of Tanganyika
  • University of Nebraska - Kearney

Job Titles Held:

  • Donation Services Assistant
  • Pay by Phone Representative
  • Life Image and Records Management
  • Assistant Manager
  • Manager
  • Circulation Desk Worker
  • Associate Teacher

Degrees

  • High School Diploma
    Elementary Education

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