Donation Services Assistant Resume Example Intervarsity Christian Fellowship IVCF National Headquarters

DONATION SERVICES ASSISTANT

Summary

Versatile, reliable and efficient with 8+ years experience supporting donors, staff and managers in high paced environments. Experience includes managing sensitive materials, customer service and database management. Able to provide team members, staff and donors with administrative support using professional communication skills. Reliable skills in team management, organization and research with a background in office administration.

Highlights

Microsoft Office Suite Applications (Word, Excel, Access, PowerPoint and Outlook)
Typist and 10 key/adding machine
Oracle database
Finance management
Highly organized
Interpersonal skills

Management
Problem solver
Personnel management
Leadership
Fast learning
Professional
Technically skilled
Crisis management

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Assistance

Worked with company systems

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information. and diligently completed all assigned tasks, working overtime as needed.

Experience

Donation Services Assistant, 09/2007 － CurrentInterVarsity Christian Fellowship IVCF National Headquarters － Madison, WI

Primary Skills and Duties

Opening, processing and reviewing mail containing donations and/or payments including but not limited to direct mailings, monthly donations that are either checks, credit cards and electronic transfers; offerings taken at conferences, memorials and tribute donations, handling miscellaneous cash, volunteer and board expense forms, send foreign funds to collections
Helping with preparing check for deposit
Assisting with keying donations into database – 10 key Assisting with the generation of the receipting process
Completing research on donor and staff questions
Providing duplicate receipts on request
Helping with month end reports
Answering phone calls and emails in order to assist donors and staff with questions
Working closely with team members to provide extra care for donors with concerns, requests, comment and/or questions.

Pay by Phone Representative, 04/2007 － 08/2007Spherion - American Family Insurance － Madison, WI

Primary Skills and Duties

Receive phone calls
Take payments on insurance policies – automobile, property, umbrella and business
Documentation of each phone call
Knowledge of documentation programs
Mainframe, Clarify, E-Notes and Personal Umbrella
Fee reversals

Secondary Skills and Duties

Multi-tasking
Problem solving
Customer and personnel relations
Organization and time management
Computer and software use
Phone skills

Life Image and Records Management, 01/2007 － 04/2007Spherion - American Family Insurance － Madison, WI

Primary Skills and Duties

Management of imaged life and health policies
Check imaging quality - including legibility, clarity, folds in documents and correct page order
Knowledge of Acenza software

Secondary Skills and Duties

Multi-tasking
Problem solving
Organization and time management
Completed and surpassed weekly quota
Computer skills

Assistant Manager, 01/2006 － 11/2006Subway Restaurant － Brodhead, WI

Primary Skills and Duties

Assisted the manager and co-workers with daily duties
Placing and receiving orders in person and on telephone
Trained new employees Go-to” person for technical job problems
Completion and filing of weekly paperwork Inventory maintenance
Ordering and filing of supply delivery
Organization, creation, and maintenance of documents

Secondary Skills and Duties

Problem solving, multi-tasking and leadership.

Manager, 02/2004 － 12/2005Subway Restaurant － Kearney, WI

Primary Skills and Duties
Assisted the manager and co-workers with daily duties
Placing and receiving orders in person and on telephone Interviewed and hired new employees
Trained new employees Go-to” person for technical job problems
Completion and filing of weekly paperwork
Ordering and filing of supply delivery Inventory maintenance
Organization, creation, and maintenance of documents
Secondary Skills and Duties
Problem solving Personnel relations
Multi-tasking
Leadership

Circulation Desk Worker, 08/2003 － 12/2003Calvin T. Ryan Library － Kearney, NE

Primary Skills and Duties

Assist patrons in finding books and other resources
Shelving books and magazines
Scanning bar codes and reorganizing books
Checking out and logging materials
Receiving payments for overdue materials
Inventory maintenance

Secondary Skills and Duties

Organization and time management
Computer and software use
Customer service.

Associate Teacher, 01/1999 － 06/2001Haven of Peace Academy － Dar es Salaam, Tanzania

Primary Skills and Duties

Assist the teacher with the students
Grading papers
Answering questions
Monitoring students while teacher was out of the room
Ran errands on campus for the teacher and others.

Education

2001International School of Tanganyika － Dar es Salaam, TanzaniaHigh School Diploma

University of Nebraska - Kearney － Kearney, NEElementary Education

Did not graduate

Skills

Customer service while multi-tasking
Problem solver
Professional and friendly

Resume Overview

Companies Worked For:

InterVarsity Christian Fellowship IVCF National Headquarters
Spherion - American Family Insurance
Subway Restaurant
Calvin T. Ryan Library
Haven of Peace Academy

School Attended

International School of Tanganyika
University of Nebraska - Kearney

Job Titles Held:

Donation Services Assistant
Pay by Phone Representative
Life Image and Records Management
Assistant Manager
Manager
Circulation Desk Worker
Associate Teacher

Degrees

High School Diploma
Elementary Education

Donation Services Assistant Resume Example

Resume Score: 90%

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