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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Highly motivated, Domestic Violence Advocate educated in victim rights and services with experience working with survivors in diverse populations. Passionate about building trust and rapport survivors through a non-judgmental approach, patient demeanor and compassionate interpersonal skills to assist in developing plans to increase their safety .

Skills
  • Domestic Violence and Crisis counseling
  • Trauma Informed
  • Victim Advocacy
  • Strong communication and relationship development skills
  • Establish and build community relationships
  • Safety planning
  • Creative problem solving skills
  • Case management
  • ETO
  • Microsoft Office
  • Motivational Interviewing
  • Comprehension of women and family issues in diverse and underserved populations
  • Ability to work under pressure and maintain professional composure
  • Strong attention to detail
  • Well versed in criminal law
  • Proficient research and report writing skills
Work History
07/2020 to Current
Domestic Violence Advocate/ Shelter Coordinator Options Family And Behavior Services Burnsville, MN,
  • Resolve shelter issues, improved operations and provided exceptional client support.
  • Provide case management and counseling services to shelter residents and community clients.
  • Accurately document client data & client interactions in ETO in a timely manner.
  • Assist in training new employees.
  • Knowledge of state and federal statutes pertaining to domestic violence, human trafficking, sexual assault and stalking.
  • Comprehension of Lethality Assessment Protocol.
  • Provide trauma informed and person centered advocacy.
  • Network and collaborating with community and state agencies.
  • Assist in filing TRO for victims.
  • Develop safety plans for individuals, families, and pets while assessing for immediate danger or risk of lethality.
  • Maintain and manage confidential information pertaining to clients.
  • Collaborate with staff to implement effective shelter policy and procedures for clients.
  • Inform victims of Victim Compensation rights and services, assist in application process and submission.
  • Provide emotional support and resources for victims of sexual assault, human trafficking, and stalking.
  • Provide supervision for shelter advocates.
  • Assist victims in establishing and accomplishing their self -defined short-term and long-term goals.
  • Provide trauma informed hotline crisis counseling and attending to client's immediate needs.
  • Support victims, family members and witnesses through various systems including law enforcement, healthcare, and social services.
  • Create referral list of agencies and community resources for victims' to provide aftercare services.
  • Complete intake information from clients calling the hotline to access immediate need for shelter and services.
  • Secure housing, medical care and employment for clients by collaborating with various community agencies.
02/2020 to 07/2020
Behavior Technician Corporation Service Co Wilmington, DE,
  • Assisted with building life and social skills useful for everyday activities and interactions for children and families.
  • Helped implement individualized interventions for children and families as part of behavior treatment plans.
  • Maintained thorough daily clinical treatment notes.
  • Assisted parents in implementing behavior reduction and skills acquisition treatment plans.
  • Communicated daily with parents on progress of children's behaviors and skills.
  • Identified and coordinated necessary services and resources to families with diverse social, economic, and ethnic backgrounds.
  • Developed a strong understanding of individuals, compassion, and empathy for clients and their families.
  • Developed and maintained safe, comforting, and trusting relationships with children and families.
08/2011 to 03/2020
Waitstaff Member Bill’s Bread & Breakfast City, STATE,
  • Managed over 50 calls politely and promptly, accurately recording and confirming reservations.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Managed escalated customer complaints to provide full resolutions and promote loyalty.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
  • Provided superior customer service by effectively listening and prioritizing customers specific needs.
01/2006 to 06/2006
Intern Suffolk County District Attorney’s Office City, STATE,
  • Interned for the Suffolk County District Attorney's office in the Case Advisory Bureau, assisting district attorney's on all incoming cases involving felonies.
  • Accompanied and assisted in legal research with district attorneys during court arraignments.
  • Assisted in filing order of protections and bail recommendations.
  • Conducted legal research and file paperwork necessary for discovery.
  • Kept physical case files organized for easy updating and retrieval by authorized team members.
Education
Expected in 06/2021
Certificate : Victim Advocacy And Service Management
University Of New Haven - West Haven, CT
GPA:
Expected in 08/2010
Master of Science: Criminal Justice
University of New Haven - West Haven, CT
GPA:
Expected in
Bachelor of Arts: Criminal Justice
Long Island University - Greenvale, NY
GPA:
Accomplishments
  • Certificate of Appreciation from Women's Survival Space in Brooklynn, NY. Participated in Glam Night events at the shelter providing makeup services to women in shelter.
  • Presented original research on domestic violence, family violence, and animal abuse at the Northeastern Association of Criminal Justice Sciences (NEACJS).
  • Presented original research on family violence and animal abuse in the State of Connecticut at Academy of Criminal Justice Sciences (ACJS) conference.
  • Motivational Interview Training.

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Resume Overview

School Attended

  • University Of New Haven
  • University of New Haven
  • Long Island University

Job Titles Held:

  • Domestic Violence Advocate/ Shelter Coordinator
  • Behavior Technician
  • Waitstaff Member
  • Intern

Degrees

  • Certificate
  • Master of Science
  • Bachelor of Arts

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