Montgomery Street, San Francisco, CA 94105
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Highly motivated, Domestic Violence Advocate educated in victim rights and services with experience working with survivors in diverse populations. Passionate about building trust and rapport survivors through a non-judgmental approach, patient demeanor and compassionate interpersonal skills to assist in developing plans to increase their safety .
- Domestic Violence and Crisis counseling
- Trauma Informed
- Victim Advocacy
- Strong communication and relationship development skills
- Establish and build community relationships
- Safety planning
- Creative problem solving skills
- Case management
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- ETO
- Microsoft Office
- Motivational Interviewing
- Comprehension of women and family issues in diverse and underserved populations
- Ability to work under pressure and maintain professional composure
- Strong attention to detail
- Well versed in criminal law
- Proficient research and report writing skills
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07/2020 to Current Domestic Violence Advocate/ Shelter Coordinator Options Family And Behavior Services – Burnsville, MN,
- Resolve shelter issues, improved operations and provided exceptional client support.
- Provide case management and counseling services to shelter residents and community clients.
- Accurately document client data & client interactions in ETO in a timely manner.
- Assist in training new employees.
- Knowledge of state and federal statutes pertaining to domestic violence, human trafficking, sexual assault and stalking.
- Comprehension of Lethality Assessment Protocol.
- Provide trauma informed and person centered advocacy.
- Network and collaborating with community and state agencies.
- Assist in filing TRO for victims.
- Develop safety plans for individuals, families, and pets while assessing for immediate danger or risk of lethality.
- Maintain and manage confidential information pertaining to clients.
- Collaborate with staff to implement effective shelter policy and procedures for clients.
- Inform victims of Victim Compensation rights and services, assist in application process and submission.
- Provide emotional support and resources for victims of sexual assault, human trafficking, and stalking.
- Provide supervision for shelter advocates.
- Assist victims in establishing and accomplishing their self -defined short-term and long-term goals.
- Provide trauma informed hotline crisis counseling and attending to client's immediate needs.
- Support victims, family members and witnesses through various systems including law enforcement, healthcare, and social services.
- Create referral list of agencies and community resources for victims' to provide aftercare services.
- Complete intake information from clients calling the hotline to access immediate need for shelter and services.
- Secure housing, medical care and employment for clients by collaborating with various community agencies.
02/2020 to 07/2020 Behavior Technician Corporation Service Co – Wilmington, DE,
- Assisted with building life and social skills useful for everyday activities and interactions for children and families.
- Helped implement individualized interventions for children and families as part of behavior treatment plans.
- Maintained thorough daily clinical treatment notes.
- Assisted parents in implementing behavior reduction and skills acquisition treatment plans.
- Communicated daily with parents on progress of children's behaviors and skills.
- Identified and coordinated necessary services and resources to families with diverse social, economic, and ethnic backgrounds.
- Developed a strong understanding of individuals, compassion, and empathy for clients and their families.
- Developed and maintained safe, comforting, and trusting relationships with children and families.
08/2011 to 03/2020 Waitstaff Member Bill’s Bread & Breakfast – City, STATE,
- Managed over 50 calls politely and promptly, accurately recording and confirming reservations.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Managed escalated customer complaints to provide full resolutions and promote loyalty.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Provided superior customer service by effectively listening and prioritizing customers specific needs.
01/2006 to 06/2006 Intern Suffolk County District Attorney’s Office – City, STATE,
- Interned for the Suffolk County District Attorney's office in the Case Advisory Bureau, assisting district attorney's on all incoming cases involving felonies.
- Accompanied and assisted in legal research with district attorneys during court arraignments.
- Assisted in filing order of protections and bail recommendations.
- Conducted legal research and file paperwork necessary for discovery.
- Kept physical case files organized for easy updating and retrieval by authorized team members.
Expected in 06/2021 Certificate : Victim Advocacy And Service Management
University Of New Haven - West Haven, CT
GPA:
Expected in 08/2010 Master of Science: Criminal Justice
University of New Haven - West Haven, CT
GPA:
Expected in Bachelor of Arts: Criminal Justice
Long Island University - Greenvale, NY
GPA:
- Certificate of Appreciation from Women's Survival Space in Brooklynn, NY. Participated in Glam Night events at the shelter providing makeup services to women in shelter.
- Presented original research on domestic violence, family violence, and animal abuse at the Northeastern Association of Criminal Justice Sciences (NEACJS).
- Presented original research on family violence and animal abuse in the State of Connecticut at Academy of Criminal Justice Sciences (ACJS) conference.
- Motivational Interview Training.
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