Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Flexible hard worker ready to learn and contribute to team success. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Accomplished Program Manager versed in budget administration, project management and team leadership. Decisive, persistent and responsive to changing business needed. Ready to leverage expertise and [Number] years of [Industry] experience to expand revenues.

  • Communication
  • Organization
  • Work ethic
  • Working collaboratively
  • Customer service
  • Data management
  • Key accounts and territory management
  • Issue and conflict resolution
May2003 to Current
Domestic Manager Dhl Edgerton, KS,
  • Mitigated learning hurdles and instructed child personnel in problem-solving, social skills and decision-making through implementation of parent learning aids and methods.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Led staff meetings for team of [Number] to communicate [Type] directives.
  • Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
  • Reduced process gaps, effectively managing and training [Number] employees on best practices to ensure optimal productivity.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Oversaw workforce schedules and allocated resources in collaboration with [Job title]s in order to achieve project goals.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Cross-trained in every store role to maximize operational knowledge.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
Apr2019 to Feb2019
Massage Therapist Grand Sierra Resort And Casino Reno, NV,
  • Worked with clients performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish.
  • Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
  • Protected clients from contagious diseases or allergic reactions by fully cleaning equipment between massage appointments.
  • Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
  • Used hot stone massage to relieve deep pressure, pain and buildup of toxins.
  • Assisted patients with injury recovery as part of comprehensive physical therapy plans involving massaging affected muscles to improve mobility and reduce pain.
  • Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
  • Communicated with clients to learn about physical condition and symptoms.
May1992 to Apr2003
Business Owner-Massage Therapy Self City, STATE,
  • Resolved issues quickly through meticulous research and quick decision making.
  • Kept records for production, inventory, income and expenses.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Kept up-to-date on all regulatory changes affecting business operations.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Set pricing structures according to market analytics and emerging trends.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Reconciled daily sales and financial transaction reports and prepared bank deposits.
  • Assessed all aspects of business operations to implement realistic annual budget.
  • Maintained functional and orderly building areas to deliver professional appeal to customers.
  • Devised and implemented standard operating procedures, training programs and office management systems.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Interviewed, trained, and supervised employees.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Maintained clean, safe and well-organized work environment.
  • Maintained patient records, tracking rehabilitation goals and progress
  • Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
  • Worked with clients performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish.
  • Developed treatment plans, taking into consideration clients' rehabilitation goals, preferred treatment methods and appointment frequency.
  • Communicated with clients to learn about physical condition and symptoms.
  • Collected detailed client information to create individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
  • Referred clients in need of specialized care to healthcare professionals.
  • Employed trigger point therapy to relieve specified areas of pain or dysfunction.
  • Discussed body treatment needs and expectations with clients to maintain customer satisfaction.
  • Analyzed client's medical histories to identify potential root causes of ailments.
  • Examined clients to identify imbalances and sources of painful or tense areas.
  • Applied massage on soft body tissue to relieve discomfort and facilitate healing in injuries.
  • Instructed patients in proper use of therapeutic exercise techniques and devices.
  • Applied pressure to specific body points to relieve muscle tension and related symptoms.
  • Assisted with basic bookkeeping needs such as filing and maintaining clients' records.
  • Utilized cross-fiber friction techniques to facilitate strong, flexible repair in site-specific muscle and connective tissue injuries.
  • Treated tendon and ligament scar tissue buildup using transverse friction.
  • Handled cash and credit card payments daily with consistent accuracy.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
  • Devised informational marketing ads and pamphlets to bring in additional clients.
  • Facilitated fluid dispersion and muscle relaxation via longitudinal gliding.
Education and Training
Expected in 03/1992
Massage Therapy Certification 2 Yrs: Massage Therapy
Center Point Massage And Shiatsu Therapy School & Clinic - Saint Louis Park, MN
Expected in
: Music
University of Minnesota - Twin Cities - Minneapolis, MN
Expected in 06/1989
Associate of Arts: Music Piano Performance
Bemidji State University - Bemidji, MN
Expected in 06/1986
High School Diploma:
Brainerd Senior High School - Brainerd, MN

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Personalization
  • Target Job
  • Word Choice

Resume Overview

School Attended

  • Center Point Massage And Shiatsu Therapy School & Clinic
  • University of Minnesota - Twin Cities
  • Bemidji State University
  • Brainerd Senior High School

Job Titles Held:

  • Domestic Manager
  • Massage Therapist
  • Business Owner-Massage Therapy


  • Massage Therapy Certification 2 Yrs
  • Some College (No Degree)
  • Associate of Arts
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: