Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Flexible hard worker ready to learn and contribute to team success. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Accomplished Program Manager versed in budget administration, project management and team leadership. Decisive, persistent and responsive to changing business needed. Ready to leverage expertise and [Number] years of [Industry] experience to expand revenues.

Skills
  • Communication
  • Organization
  • Work ethic
  • Working collaboratively
  • Customer service
  • Data management
  • Key accounts and territory management
  • Issue and conflict resolution
Experience
May2003 to Current
Domestic Manager Dhl Edgerton, KS,
  • Mitigated learning hurdles and instructed child personnel in problem-solving, social skills and decision-making through implementation of parent learning aids and methods.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Led staff meetings for team of [Number] to communicate [Type] directives.
  • Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
  • Reduced process gaps, effectively managing and training [Number] employees on best practices to ensure optimal productivity.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Oversaw workforce schedules and allocated resources in collaboration with [Job title]s in order to achieve project goals.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Cross-trained in every store role to maximize operational knowledge.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
Apr2019 to Feb2019
Massage Therapist Grand Sierra Resort And Casino Reno, NV,
  • Worked with clients performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish.
  • Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
  • Protected clients from contagious diseases or allergic reactions by fully cleaning equipment between massage appointments.
  • Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
  • Used hot stone massage to relieve deep pressure, pain and buildup of toxins.
  • Assisted patients with injury recovery as part of comprehensive physical therapy plans involving massaging affected muscles to improve mobility and reduce pain.
  • Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
  • Communicated with clients to learn about physical condition and symptoms.
May1992 to Apr2003
Business Owner-Massage Therapy Self City, STATE,
  • Resolved issues quickly through meticulous research and quick decision making.
  • Kept records for production, inventory, income and expenses.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Kept up-to-date on all regulatory changes affecting business operations.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Set pricing structures according to market analytics and emerging trends.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Reconciled daily sales and financial transaction reports and prepared bank deposits.
  • Assessed all aspects of business operations to implement realistic annual budget.
  • Maintained functional and orderly building areas to deliver professional appeal to customers.
  • Devised and implemented standard operating procedures, training programs and office management systems.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Interviewed, trained, and supervised employees.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Maintained clean, safe and well-organized work environment.
  • Maintained patient records, tracking rehabilitation goals and progress
  • Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
  • Worked with clients performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish.
  • Developed treatment plans, taking into consideration clients' rehabilitation goals, preferred treatment methods and appointment frequency.
  • Communicated with clients to learn about physical condition and symptoms.
  • Collected detailed client information to create individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
  • Referred clients in need of specialized care to healthcare professionals.
  • Employed trigger point therapy to relieve specified areas of pain or dysfunction.
  • Discussed body treatment needs and expectations with clients to maintain customer satisfaction.
  • Analyzed client's medical histories to identify potential root causes of ailments.
  • Examined clients to identify imbalances and sources of painful or tense areas.
  • Applied massage on soft body tissue to relieve discomfort and facilitate healing in injuries.
  • Instructed patients in proper use of therapeutic exercise techniques and devices.
  • Applied pressure to specific body points to relieve muscle tension and related symptoms.
  • Assisted with basic bookkeeping needs such as filing and maintaining clients' records.
  • Utilized cross-fiber friction techniques to facilitate strong, flexible repair in site-specific muscle and connective tissue injuries.
  • Treated tendon and ligament scar tissue buildup using transverse friction.
  • Handled cash and credit card payments daily with consistent accuracy.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
  • Devised informational marketing ads and pamphlets to bring in additional clients.
  • Facilitated fluid dispersion and muscle relaxation via longitudinal gliding.
Education and Training
Expected in 03/1992
Massage Therapy Certification 2 Yrs: Massage Therapy
Center Point Massage And Shiatsu Therapy School & Clinic - Saint Louis Park, MN
GPA:
Expected in
: Music
University of Minnesota - Twin Cities - Minneapolis, MN
GPA:
Expected in 06/1989
Associate of Arts: Music Piano Performance
Bemidji State University - Bemidji, MN
GPA:
Expected in 06/1986
High School Diploma:
Brainerd Senior High School - Brainerd, MN
GPA:

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Resume Overview

School Attended

  • Center Point Massage And Shiatsu Therapy School & Clinic
  • University of Minnesota - Twin Cities
  • Bemidji State University
  • Brainerd Senior High School

Job Titles Held:

  • Domestic Manager
  • Massage Therapist
  • Business Owner-Massage Therapy

Degrees

  • Massage Therapy Certification 2 Yrs
  • Some College (No Degree)
  • Associate of Arts
  • High School Diploma

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