To obtain full or part time employment in the Human Service field
Core Strengths
Strong organizational skills
Active listening skills
Sharp problem solver
Courteous demeanor
Courteous demeanor
Energetic work attitude
Large cash/check deposits expert
Store maintenance ability
Inventory control familiarity
Top sales performer
Telephone inquiries specialist
Customer service expert
Invoice processing
Telecommunication skills
Adaptive team player
Opening/closing procedures
Fashion knowledge
Creative problem solving
Critical thinking
Customer service
Data collection
Data entry
Documentation
Filing
Grammar
Internet research
Letters and Memos
Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word
Minute Taking
Multi-Task Management and Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management
Educational Background
University Of Phoenix, Expected in 11/2009 – –Medical Coding and Billing: - GPA:
Menomonee Falls high School, Expected in 5/2003 – –High School Diploma
High School Diploma: - GPA:3.573.57
, Expected in – –Type WPM-76: - GPA:
Certifications
Administrative Assistant professionalism Training Course
Accomplishments
Order supplies for facilities.
Oversee departmental budget.
Process contract cancellations for students who are unable to follow residence hall policies and procedures.
Provide emergency first aid and summon medical assistance when necessary.
Provide requested information on students' progress and the development of case plans.
Provide transportation or escort for expeditions such as shopping trips or visits to doctors or dentists.
Sort and distribute mail.
Supervise students' housekeeping work to ensure that it is done properly.
Supervise the activities of housekeeping personnel.
Supervise, train, and evaluate residence hall staff, including resident assistants, participants in work-study programs and other student workers.
4/2015 to 7/2015 Camp 28 Resteraunt And Saloon Rib Lake, Wisconsin Line Cook, food prep, dishwasher, hostes Bake breads, rolls, cakes, and pastries.
Bake, roast, broil, and steam meats, fish, vegetables, and other foods.
Butcher and dress animals, fowl, or shellfish, or cut and bone meat prior to cooking.
Carve and trim meats such as beef, veal, ham, pork, and lamb for hot or cold service, or for sandwiches.
Consult with supervisory staff to plan menus, taking into consideration factors such as costs and special event needs.
Coordinate and supervise work of kitchen staff.
Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.
Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
Estimate expected food consumption, requisition or purchase supplies, or procure food from storage.
Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
Plan and price menu items.
Plan and price menu items.
Portion, arrange, and garnish food, and serve food to waiters or patrons.
Prepare relishes and hors d'oeuvres.
Season and cook food according to recipes or personal judgment and experience.
Substitute for or assist other cooks during emergencies or rush periods.
Turn or stir foods to ensure even cooking.
Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption.
Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
7/2012 to 10/2013 Domestic Engineer-self employed Provided services for privite clients Rib Lake, Wisconsin Housekeeper/Maid Answer telephones and doorbells.
Assign duties to other staff and give instructions regarding work methods and routines.
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
Dust and polish furniture and equipment.
Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
Hang draperies and dust window blinds.
Keep storage areas and carts well-stocked, clean, and tidy.
Move and arrange furniture and turn mattresses.
Prepare rooms for meetings and arrange decorations, media equipment, and furniture for social or business functions.
Purchase or order groceries and household supplies to keep kitchens stocked and record expenditures.
Remove debris from driveways, garages, and swimming pool areas.
Replace light bulbs.
Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
Request repair services and wait for repair workers to arrive.
Run errands, such as taking laundry to the cleaners and buying groceries.
Sort clothing and other articles, load washing machines, and iron and fold dried items.
Sort, count, and mark clean linens and store them in linen closets.
Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
Wash dishes and clean kitchens, cooking utensils, and silverware.
Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
4/2012 to 10/2012 Personal Care Aid Rib Lake, Wisconsin Personal Care Aid Administer bedside or personal care, such as ambulation or personal hygiene assistance.
Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.
Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
Provide clients with communication assistance, typing their correspondence or obtaining information for them.
Train family members to provide bedside care.
Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
9/2011 to 1/2012 The Frosted Mug Bar Rib Lake, Wisconsin cook Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
Compile and balance cash receipts at the end of the day or shift.
Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
Develop departmental objectives, budgets, policies, procedures, and strategies.
Develop equipment maintenance schedules and arrange for repairs.
Estimate ingredients and supplies required to prepare a recipe.
Forecast staff, equipment, and supply requirements, based on a master menu.
Greet and seat guests, and present menus and wine lists.
Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.
Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
Perform various financial activities, such as cash handling, deposit preparation, and payroll.
Present bills and accept payments.
Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
Supervise and participate in kitchen and dining area cleaning activities.
Train workers in food preparation, and in service, sanitation, and safety procedures.
6/2011 to 9/2011 Camp 28.
Work Experience
- Domestic Engineer Richmond Hill, GA, 07/2001 - 09/2016
Stay At home Parent Accompany and supervise students during meals.
Administer, coordinate, or recommend disciplinary and corrective actions.
Answer telephones, and route calls or deliver messages.
Assign rooms to students.
Chaperone group-sponsored trips and social functions.
Collaborate with counselors to develop counseling programs that address the needs of individual students.
Communicate with other staff to resolve problems with individual students.
Compile information such as residents' daily activities and the quantities of supplies used to prepare required reports.
Confer with medical personnel to better understand the backgrounds and needs of individual residents.
Counsel students in the handling of issues such as family, financial, and educational problems.
Determine the need for facility maintenance and repair, and notify appropriate personnel.
Develop and coordinate educational programs for residents.
Develop program plans for individuals or assist in plan development.
Direct and participate in on- and off-campus recreational activities for residents of institutions, boarding schools, fraternities or sororities, children's homes, or similar establishments.
Enforce rules and regulations to ensure the smooth and orderly operation of dormitory programs.
Hold regular meetings with each assigned unit.
Inventory, pack, and remove items left behind by former residents.
Make regular rounds to ensure that residents and areas are safe and secure.
Mediate interpersonal problems between residents.
Observe students to detect and report unusual behavior.
Blue Yonder - telemarketer Fort Myers, FL, 07/2001 - 04/2003
Adjust sales scripts to better target the needs and interests of specific individuals.
Answer telephone calls from potential customers who have been solicited through advertisements.
Conduct client or market surveys to obtain information about potential customers.
Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
Explain products or services and prices, and answer questions from customers.
Maintain records of contacts, accounts, and orders.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Record names, addresses, purchases, and reactions of prospects contacted.
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
- waitress City, STATE, -
Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Clean tables or counters after patrons have finished dining.
Collect payments from customers.
Describe and recommend wines to customers.
Escort customers to their tables.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Garnish and decorate dishes in preparation for serving.
Inform customers of daily specials.
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Prepare checks that itemize and total meal costs and sales taxes.
Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Provide guests with information about local areas, including giving directions.
Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Take orders from patrons for food or beverages.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
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