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Document Review Specialist/Risk Operations Analyst II/ATM Operations Analyst Resume Example

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DOCUMENT REVIEW SPECIALIST/RISK OPERATIONS ANALYST II/ATM OPERATIONS ANALYST
Professional Background
  • Responsible STNA with excellent communication skills demonstrated by 5 + years of experience in health care.
  • Dedicated customer service professional with experience in a variety of settings which include Banking, Health Care, Mortgage, Real Estate and Cable services.
  • Consistently achieved high customer satisfaction rankings, Utilized strong problem solving, planning and organizational skills to ensure positive results.
Professional Experience
Document Review Specialist/Risk Operations Analyst II/ATM Operations Analyst02/2011 to 10/2015JpMorgan ChaseWesterville, OH
  • Experienced with all aspects of Court Order & Levy (COAL) processing.
  • Delegated Point Person for Service Center in absence of Levy Supervisor.
  • Cross-trained to process asset based orders i.e Payouts/Releases, ISRNS and some Court-Orders.
  • Trained Levy team members and other COAL processors Levy, ISRN's, Verification and Special Handling processing.
  • Assist Supervisor with responsibilities as delegated.
  • Able to multitask, evaluate, and analyze data from multiple sources in a fast paced environment.
  • Excellent attention to detail utilized to ensure SLA is met daily.
  • Answer team member processing questions to ensure a positive customer experience.
  • Customer service focused and oriented.
  • Excellent communication skills utilized daily with management to ensure and resolve asset based processing issues.
  • Notarize legal documents and submit Brokerage research requests for account holds.
  • Collaborate with management on additional workload and activities as assigned to ensure departmental SLA and workload is completed.
  • Assist in planned Validation, Regression and Treasury testing for BPM as needed.
  • Designated as Levy departmental Subject Matter Expert (SME).
Patient Care Assistant11/2013 to CurrentAssisted Care by Black StoneColumbus, OH
  • Frequently commended for maintaining the safety,care,respect and dignity of residents.
  • Ensured HIPAA compliance.Maintained patient privacy and confidential patient information.
  • Provided quality STNA care in accordance with resident care policies and procedures.
  • Worked as part of team to execute proper care of body mechanics and safety of patient.
  • Provided caring companionship to elderly and developmentally disabled patients.
  • Provided primary resident care and assistance with daily living activities.
Supervising Care Manager04/2008 to 10/2010TMC Home Health Care LLCColumbus, OH
  • Supervised daily activities and care of elderly and mentally challenged residents.
  • Assisted and Supervised resident self-administration of medications
  • Worked with business owners, residents, case workers and family to ensure resident care plans and residential guidelines are followed.
  • Recommended resident's in-home doctor and nurse care as needed.
  • Arranged for residential repairs and maintenance as needed to ensure resident safety.
  • Planned fun activities, outings and shopping on a monthly basis.
  • Managed preparation of meals,maintenance and cleaning of residential homes.
STNA/Home Health Aide11/2008 to 11/2010Good Nursing CareCanal Winchester, OH
  • Performed residential care for the elderly and mentally challenged Clientel.
  • Assisted clients with activities of daily living, shopping and personal care as needed.
  • Administered bedside care and ambulation assistance. Transported clients to doctor appointments.
Nursing Technician05/2009 to 12/2009Select Specialty HospitalColumbus, OH
  • Provided primary resident care and assistance with daily living activities.
  • Prepared specimens for analysis and established proper chronological priorities in testing.
  • Worked as part of team to execute proper care of body mechanics and safety of patient.
  • Provided quality STNA care in accordance with resident care policies and procedures.
  • Obtained vitals for a floor of 12 patients per shift.
  • Maintained patient privacy and confidential patient information.
Management/Maintenance Supervisor06/2006 to 04/2009Chase Maximus InvestmentsColumbus, OH
  • Maintained monthly inspection of properties.
  • Collected rent, posted eviction notices, maintained billing and.
  • bookkeeping.
  • Worked extensively with Microsoft Office and Vista software and maintained database and company.
  • reports.
  • Handled all official company correspondence and mail.
  • Oversaw maintenance employees, handled property.
  • management issues, and helped clean and restore properties as needed.
Personal Assistant04/2006 to 06/2006Dr. Martin MC WangColumbus, OH
  • Assisted Doctor/Chemist with language translated documents.
  • Processed and mailed research documentation to.
  • clients.
  • Answered multi-phone lines, faxing and experience with Microsoft Word, Excel and PowerPoint applications.
Loan Officer Assistant/Real Estate Office Assistant05/2006 to 12/2006Ameri-Choice RealtyColumbus, OH
  • Responded to customer inquiries.
  • Managed realtor's calendars and home showing appointments scheduled home.
  • buyer closings and prepared closing documentation for submission to home buyers and Title Agencies.
  • Assisted in.
  • the development of presentation and seminars to benefit first-time home buyers.
  • Completed reports, maintained.
  • files for pending realtor sales.
  • Prepared and maintained listing/purchase agreement packages.
Field Service Coordinator/Dispatcher04/2000 to 12/2004Time Warner CableColumbus, OH
  • Intense dispatch and customer service position managing over 500+ technician logs daily.
  • Responsible for dispatching technicians for cable, Roadrunner and VOIP outages across Ohio.
  • Tracked daily technician progress logs through C-CORR computer system.
  • Tested cable equipment and called customers to ensure power and service issues resolved.
  • Also cross-trained in customer service department to receive calls from customers wanting to upgrade/downgrade cable services.
Skill Highlights
  • Strong medical ethic
  • Strong clinical judgment
  • Problem resolution ability
  • Enthusiastic caregiver
  • Talent in obtaining/charting vital signs
  • Patient positioning understanding
  • Practiced inpatient and outpatient caregiver
  • Patient/family focused
  • Abides by infection control standards
  • Flow sheet charting skillfulness
Accomplishments

Living Assistance 

  • Helped patients by serving meals, feeding as necessary, ambulating, turning, and positioning in bed.

OSHA Compliance 

  • Properly disposed of daily biohazard waste in compliance with federal and local regulations.
  • Patient Care
  • Delivered compassionate care that exceeded hospital requirements.
  • Successfully provided quality care to several patients in home/hospital.
  • COAL Top Performer Award 2011, 2012, 2013
Education and Training
Associates of Applied Business Degree: Paralegal Program2011Miami Jacobs Career CollegeColumbus, OH, USAGPA: GPA: 3.5

3.5 GPA

High School Diploma: College Preparatory1993Groveport Madison High SchoolGroveport, Ohio GraduatedGPA: GPA: 8

GPA: 3.8

Certifications

State Tested Nurse Aide 12/2015,1/2009,1999

CPR,EAD/First Aide Certification 1/2016

Certified Hospice and Home Care Certified 1995

Notary Commission 06/2012

Skills

STNA, Notary, Paralegal, Home Health Aide

Document Review Specialist II, ATm Operations Analyst, Supervising Care Manager, Management and Maintenance Supervisor, Personal and Office Assistant, Nursing Technician, Loan Officer/Office Assistant

Affiliations

My Tees Health Care STNA training Program: 12/2015, 2009 & 1/1999

Court Order & Levy Departmental SME 2011-2015

COAL Departmental Q-Board Meeting Facilitator 2012

People Pix Interviewer Course & interviews 2012

COAL Continuous Improvement Team 2012

Women's Interactive Group (WIN) business relation group (BRG) 2013-2015

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Resume Overview

Companies Worked For:

  • JpMorgan Chase
  • Assisted Care by Black Stone
  • TMC Home Health Care LLC
  • Good Nursing Care
  • Select Specialty Hospital
  • Chase Maximus Investments
  • Dr. Martin MC Wang
  • Ameri-Choice Realty
  • Time Warner Cable

School Attended

  • Miami Jacobs Career College
  • Groveport Madison High School

Job Titles Held:

  • Document Review Specialist/Risk Operations Analyst II/ATM Operations Analyst
  • Patient Care Assistant
  • Supervising Care Manager
  • STNA/Home Health Aide
  • Nursing Technician
  • Management/Maintenance Supervisor
  • Personal Assistant
  • Loan Officer Assistant/Real Estate Office Assistant
  • Field Service Coordinator/Dispatcher

Degrees

  • Associates of Applied Business Degree : Paralegal Program 2011
    High School Diploma : College Preparatory 1993

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