Document Review Specialist/Risk Operations Analyst II/ATM Operations Analyst Resume Example
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DOCUMENT REVIEW SPECIALIST/RISK OPERATIONS ANALYST II/ATM OPERATIONS ANALYST
Professional Background
- Responsible STNA with excellent communication skills demonstrated by 5 + years of experience in health care.
- Dedicated customer service professional with experience in a variety of settings which include Banking, Health Care, Mortgage, Real Estate and Cable services.
- Consistently achieved high customer satisfaction rankings, Utilized strong problem solving, planning and organizational skills to ensure positive results.
Professional Experience
Document Review Specialist/Risk Operations Analyst II/ATM Operations Analyst02/2011 to 10/2015Orange Regional Medical CenterHarris , NY
- Experienced with all aspects of Court Order & Levy (COAL) processing.
- Delegated Point Person for Service Center in absence of Levy Supervisor.
- Cross-trained to process asset based orders i.e Payouts/Releases, ISRNS and some Court-Orders.
- Trained Levy team members and other COAL processors Levy, ISRN's, Verification and Special Handling processing.
- Assist Supervisor with responsibilities as delegated.
- Able to multitask, evaluate, and analyze data from multiple sources in a fast paced environment.
- Excellent attention to detail utilized to ensure SLA is met daily.
- Answer team member processing questions to ensure a positive customer experience.
- Customer service focused and oriented.
- Excellent communication skills utilized daily with management to ensure and resolve asset based processing issues.
- Notarize legal documents and submit Brokerage research requests for account holds.
- Collaborate with management on additional workload and activities as assigned to ensure departmental SLA and workload is completed.
- Assist in planned Validation, Regression and Treasury testing for BPM as needed.
- Designated as Levy departmental Subject Matter Expert (SME).
Patient Care Assistant11/2013 to CurrentGood Shepherd HospiceKansas City , MO
- Frequently commended for maintaining the safety,care,respect and dignity of residents.
- Ensured HIPAA compliance.Maintained patient privacy and confidential patient information.
- Provided quality STNA care in accordance with resident care policies and procedures.
- Worked as part of team to execute proper care of body mechanics and safety of patient.
- Provided caring companionship to elderly and developmentally disabled patients.
- Provided primary resident care and assistance with daily living activities.
Supervising Care Manager04/2008 to 10/2010Surprise.ComMinneapolis , MN
- Supervised daily activities and care of elderly and mentally challenged residents.
- Assisted and Supervised resident self-administration of medications
- Worked with business owners, residents, case workers and family to ensure resident care plans and residential guidelines are followed.
- Recommended resident's in-home doctor and nurse care as needed.
- Arranged for residential repairs and maintenance as needed to ensure resident safety.
- Planned fun activities, outings and shopping on a monthly basis.
- Managed preparation of meals,maintenance and cleaning of residential homes.
STNA/Home Health Aide11/2008 to 11/2010Good Nursing CareCity , STATE
- Performed residential care for the elderly and mentally challenged Clientel.
- Assisted clients with activities of daily living, shopping and personal care as needed.
- Administered bedside care and ambulation assistance. Transported clients to doctor appointments.
Nursing Technician05/2009 to 12/2009Select Specialty HospitalCity , STATE
- Provided primary resident care and assistance with daily living activities.
- Prepared specimens for analysis and established proper chronological priorities in testing.
- Worked as part of team to execute proper care of body mechanics and safety of patient.
- Provided quality STNA care in accordance with resident care policies and procedures.
- Obtained vitals for a floor of 12 patients per shift.
- Maintained patient privacy and confidential patient information.
Management/Maintenance Supervisor06/2006 to 04/2009Chase Maximus InvestmentsCity , STATE
- Maintained monthly inspection of properties.
- Collected rent, posted eviction notices, maintained billing and.
- bookkeeping.
- Worked extensively with Microsoft Office and Vista software and maintained database and company.
- reports.
- Handled all official company correspondence and mail.
- Oversaw maintenance employees, handled property.
- management issues, and helped clean and restore properties as needed.
Personal Assistant04/2006 to 06/2006Dr. Martin MC WangCity , STATE
- Assisted Doctor/Chemist with language translated documents.
- Processed and mailed research documentation to.
- clients.
- Answered multi-phone lines, faxing and experience with Microsoft Word, Excel and PowerPoint applications.
Loan Officer Assistant/Real Estate Office Assistant05/2006 to 12/2006Ameri-Choice RealtyCity , STATE
- Responded to customer inquiries.
- Managed realtor's calendars and home showing appointments scheduled home.
- buyer closings and prepared closing documentation for submission to home buyers and Title Agencies.
- Assisted in.
- the development of presentation and seminars to benefit first-time home buyers.
- Completed reports, maintained.
- files for pending realtor sales.
- Prepared and maintained listing/purchase agreement packages.
Field Service Coordinator/Dispatcher04/2000 to 12/2004Time Warner CableCity , STATE
- Intense dispatch and customer service position managing over 500+ technician logs daily.
- Responsible for dispatching technicians for cable, Roadrunner and VOIP outages across Ohio.
- Tracked daily technician progress logs through C-CORR computer system.
- Tested cable equipment and called customers to ensure power and service issues resolved.
- Also cross-trained in customer service department to receive calls from customers wanting to upgrade/downgrade cable services.
Skill Highlights
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Accomplishments
Living Assistance
- Helped patients by serving meals, feeding as necessary, ambulating, turning, and positioning in bed.
OSHA Compliance
- Properly disposed of daily biohazard waste in compliance with federal and local regulations.
- Patient Care
- Delivered compassionate care that exceeded hospital requirements.
- Successfully provided quality care to several patients in home/hospital.
- COAL Top Performer Award 2011, 2012, 2013
Education and Training
Associates of Applied Business Degree: Paralegal Program2011Miami Jacobs Career CollegeCity, State, USAGPA: GPA: 3.5
3.5 GPA
High School Diploma: College Preparatory1993Groveport Madison High SchoolCity, StateGPA: GPA: 8
GPA: 3.8
Certifications
State Tested Nurse Aide 12/2015,1/2009,1999
CPR,EAD/First Aide Certification 1/2016
Certified Hospice and Home Care Certified 1995
Notary Commission 06/2012
Skills
STNA, Notary, Paralegal, Home Health Aide
Document Review Specialist II, ATm Operations Analyst, Supervising Care Manager, Management and Maintenance Supervisor, Personal and Office Assistant, Nursing Technician, Loan Officer/Office Assistant
Affiliations
My Tees Health Care STNA training Program: 12/2015, 2009 & 1/1999
Court Order & Levy Departmental SME 2011-2015
COAL Departmental Q-Board Meeting Facilitator 2012
People Pix Interviewer Course & interviews 2012
COAL Continuous Improvement Team 2012
Women's Interactive Group (WIN) business relation group (BRG) 2013-2015
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Resume Overview
School Attended
- Miami Jacobs Career College
- Groveport Madison High School
Job Titles Held:
- Document Review Specialist/Risk Operations Analyst II/ATM Operations Analyst
- Patient Care Assistant
- Supervising Care Manager
- STNA/Home Health Aide
- Nursing Technician
- Management/Maintenance Supervisor
- Personal Assistant
- Loan Officer Assistant/Real Estate Office Assistant
- Field Service Coordinator/Dispatcher
Degrees
- Associates of Applied Business Degree : Paralegal Program 2011
High School Diploma : College Preparatory 1993
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