Document Review Specialist/Risk Operations Analyst II/ATM Operations Analyst Resume Example Jpmorgan Chase

DOCUMENT REVIEW SPECIALIST/RISK OPERATIONS ANALYST II/ATM OPERATIONS ANALYST

Professional Background

Responsible STNA with excellent communication skills demonstrated by 5 + years of experience in health care.
Dedicated customer service professional with experience in a variety of settings which include Banking, Health Care, Mortgage, Real Estate and Cable services.
Consistently achieved high customer satisfaction rankings, Utilized strong problem solving, planning and organizational skills to ensure positive results.

Professional Experience

Document Review Specialist/Risk Operations Analyst II/ATM Operations Analyst02/2011 to 10/2015JpMorgan ChaseWesterville, OH

Experienced with all aspects of Court Order & Levy (COAL) processing.
Delegated Point Person for Service Center in absence of Levy Supervisor.
Cross-trained to process asset based orders i.e Payouts/Releases, ISRNS and some Court-Orders.
Trained Levy team members and other COAL processors Levy, ISRN's, Verification and Special Handling processing.
Assist Supervisor with responsibilities as delegated.
Able to multitask, evaluate, and analyze data from multiple sources in a fast paced environment.
Excellent attention to detail utilized to ensure SLA is met daily.
Answer team member processing questions to ensure a positive customer experience.
Customer service focused and oriented.
Excellent communication skills utilized daily with management to ensure and resolve asset based processing issues.
Notarize legal documents and submit Brokerage research requests for account holds.
Collaborate with management on additional workload and activities as assigned to ensure departmental SLA and workload is completed.
Assist in planned Validation, Regression and Treasury testing for BPM as needed.
Designated as Levy departmental Subject Matter Expert (SME).

Patient Care Assistant11/2013 to CurrentAssisted Care by Black StoneColumbus, OH

Frequently commended for maintaining the safety,care,respect and dignity of residents.
Ensured HIPAA compliance.Maintained patient privacy and confidential patient information.
Provided quality STNA care in accordance with resident care policies and procedures.
Worked as part of team to execute proper care of body mechanics and safety of patient.
Provided caring companionship to elderly and developmentally disabled patients.
Provided primary resident care and assistance with daily living activities.

Supervising Care Manager04/2008 to 10/2010TMC Home Health Care LLCColumbus, OH

Supervised daily activities and care of elderly and mentally challenged residents.
Assisted and Supervised resident self-administration of medications
Worked with business owners, residents, case workers and family to ensure resident care plans and residential guidelines are followed.
Recommended resident's in-home doctor and nurse care as needed.
Arranged for residential repairs and maintenance as needed to ensure resident safety.
Planned fun activities, outings and shopping on a monthly basis.
Managed preparation of meals,maintenance and cleaning of residential homes.

STNA/Home Health Aide11/2008 to 11/2010Good Nursing CareCanal Winchester, OH

Performed residential care for the elderly and mentally challenged Clientel.
Assisted clients with activities of daily living, shopping and personal care as needed.
Administered bedside care and ambulation assistance. Transported clients to doctor appointments.

Nursing Technician05/2009 to 12/2009Select Specialty HospitalColumbus, OH

Provided primary resident care and assistance with daily living activities.
Prepared specimens for analysis and established proper chronological priorities in testing.
Worked as part of team to execute proper care of body mechanics and safety of patient.
Provided quality STNA care in accordance with resident care policies and procedures.
Obtained vitals for a floor of 12 patients per shift.
Maintained patient privacy and confidential patient information.

Management/Maintenance Supervisor06/2006 to 04/2009Chase Maximus InvestmentsColumbus, OH

Maintained monthly inspection of properties.
Collected rent, posted eviction notices, maintained billing and.
bookkeeping.
Worked extensively with Microsoft Office and Vista software and maintained database and company.
reports.
Handled all official company correspondence and mail.
Oversaw maintenance employees, handled property.
management issues, and helped clean and restore properties as needed.

Personal Assistant04/2006 to 06/2006Dr. Martin MC WangColumbus, OH

Assisted Doctor/Chemist with language translated documents.
Processed and mailed research documentation to.
clients.
Answered multi-phone lines, faxing and experience with Microsoft Word, Excel and PowerPoint applications.

Loan Officer Assistant/Real Estate Office Assistant05/2006 to 12/2006Ameri-Choice RealtyColumbus, OH

Responded to customer inquiries.
Managed realtor's calendars and home showing appointments scheduled home.
buyer closings and prepared closing documentation for submission to home buyers and Title Agencies.
Assisted in.
the development of presentation and seminars to benefit first-time home buyers.
Completed reports, maintained.
files for pending realtor sales.
Prepared and maintained listing/purchase agreement packages.

Field Service Coordinator/Dispatcher04/2000 to 12/2004Time Warner CableColumbus, OH

Intense dispatch and customer service position managing over 500+ technician logs daily.
Responsible for dispatching technicians for cable, Roadrunner and VOIP outages across Ohio.
Tracked daily technician progress logs through C-CORR computer system.
Tested cable equipment and called customers to ensure power and service issues resolved.
Also cross-trained in customer service department to receive calls from customers wanting to upgrade/downgrade cable services.

Skill Highlights

Strong medical ethic
Strong clinical judgment
Problem resolution ability
Enthusiastic caregiver
Talent in obtaining/charting vital signs
Patient positioning understanding

Practiced inpatient and outpatient caregiver
Patient/family focused
Abides by infection control standards
Flow sheet charting skillfulness

Accomplishments

Living Assistance

Helped patients by serving meals, feeding as necessary, ambulating, turning, and positioning in bed.

OSHA Compliance

Properly disposed of daily biohazard waste in compliance with federal and local regulations.
Patient Care
Delivered compassionate care that exceeded hospital requirements.
Successfully provided quality care to several patients in home/hospital.
COAL Top Performer Award 2011, 2012, 2013

Education and Training

Associates of Applied Business Degree: Paralegal Program2011Miami Jacobs Career CollegeColumbus, OH, USAGPA: GPA: 3.5

3.5 GPA

High School Diploma: College Preparatory1993Groveport Madison High SchoolGroveport, Ohio GraduatedGPA: GPA: 8

GPA: 3.8

Certifications

State Tested Nurse Aide 12/2015,1/2009,1999

CPR,EAD/First Aide Certification 1/2016

Certified Hospice and Home Care Certified 1995

Notary Commission 06/2012

Skills

STNA, Notary, Paralegal, Home Health Aide

Document Review Specialist II, ATm Operations Analyst, Supervising Care Manager, Management and Maintenance Supervisor, Personal and Office Assistant, Nursing Technician, Loan Officer/Office Assistant

Affiliations

My Tees Health Care STNA training Program: 12/2015, 2009 & 1/1999

Court Order & Levy Departmental SME 2011-2015

COAL Departmental Q-Board Meeting Facilitator 2012

People Pix Interviewer Course & interviews 2012

COAL Continuous Improvement Team 2012

Women's Interactive Group (WIN) business relation group (BRG) 2013-2015

Resume Overview

Companies Worked For:

JpMorgan Chase
Assisted Care by Black Stone
TMC Home Health Care LLC
Good Nursing Care
Select Specialty Hospital
Chase Maximus Investments
Dr. Martin MC Wang
Ameri-Choice Realty
Time Warner Cable

School Attended

Miami Jacobs Career College
Groveport Madison High School

Job Titles Held:

Document Review Specialist/Risk Operations Analyst II/ATM Operations Analyst
Patient Care Assistant
Supervising Care Manager
STNA/Home Health Aide
Nursing Technician
Management/Maintenance Supervisor
Personal Assistant
Loan Officer Assistant/Real Estate Office Assistant
Field Service Coordinator/Dispatcher

Degrees

Associates of Applied Business Degree : Paralegal Program 2011
High School Diploma : College Preparatory 1993

Document Review Specialist/Risk Operations Analyst II/ATM Operations Analyst Resume Example

Resume Score: 90%

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