A desirable candidate to move forward working for Horace Mann where I can utilize my knowledge and skills and gain further experience while enhancing the company's productivity and reputation. Extremely dedicated to work while bringing a positive attitude and professionalism to the workplace. Possess very strong communication skills, exceeding organizational skills, and very attentive to detail. Have always had a strong passion for working with math, numbers, and accounting techniques. Recently enrolled back in school with a goal of earning my BBA in 2018. Fearless confident attitude, willing to learn and train as needed to be able to help the company and my team succeed.
Superior verbal and written communication skills
Excellent attention to detail
Strong relationship building skills and client relations
Professional and confident
Extremely positive attitude
Calm and collective in stressful situations
Trustworthy decision maker
Document Management Specialist, 04/2016 to Current Horace Mann – Springfield, Illinois Process incoming mail daily for all business lines, including Annuity, Life, Group, Auto and Property. Process incoming Annuity checks throughout the day, working with Mainframe to look up client information that is needed for the check to be processed. Batch the incoming mail, faxes, and correspondence using Mainframe and Gauss to look up client information as needed. Organize into the correct codes and document classes. Scan the batched documents using the correct and accurate codes and document classes. Working efficiently and in a timely matter to make sure all work is done on time and meets service level agreements. Attention to detail is very important, along with organization and communication skills with team members, management, and all lines of businesses to make sure documents are processed correctly, accurately, and on time. I also worked on a couple of different projects in the Administration Services Department as needed by management. I am also signed up to complete the Lean Six-Sigma: Foundations training course at the beginning of April.
Front Office, 03/2015 to 04/2016 Capitol Illini Veterinary Services – Chatham, Illinois
Communicated with clients face to face and over the phone regarding bills, invoices, and services received or needed. Communicated with other Veterinary clinics regarding clients' information. Performed day to day administrative functions that included handling the bookkeeping and billing, daily audit reports, making the employee schedule, balancing the end of day accounting reports, all while working compassionately with clients in various emotional states.
Senior Hospital Pharmacy Technician, 11/2012 to 03/2015 Memorial Medical Center – Springfield, Illinois Communicated throughout entire Hospital to nurses, doctors, surgeons, and all other staff regarding patients on a multi-line telephone and computer system in a fast paced atmosphere. Daily interactions with doctors, nurses, and hospital staff again regarding patients and their medications. Primary job was compounding I.V.'s in a secure and sterilized room using math concepts to add, subtract, multiple, the amount of medication needed to make up a certain type of I.V. Compounded extremely dangerous but important Chemotherapy drugs, where the math used and performed was life altering if not done accurately and correctly. In charge of overlooking the narcotic vault where numerous controlled drugs were locked up in safes and counted each shift. Dealt with patient's personal information that was held confidential on a daily basis.
Current Student for BBA: Business Administration , Current University of Illinois at Springfield - Springfield, Illinois
Did not finish: Criminal Justice, 2007-2010 University of Illinois at Springfield - Springfield, Illinois