Extensive loss mitigation and customer device skills. Abliity to problem solve with ease while using organization skills to manage common obstacles in a timely matter. A self starter that is detail oriented and commonly recognized for consistency in handling disputes, surpassing department goals, and being able to establish and maintain an excellent rapport with a diverse customer base. 8 years of mortgage and research experience
Certified in 10-key
Excellent communication skills
Strong problem solver
Multi-line phone proficiency
Excellent quantitative skills
Excellent research skills
Microsoft Word, Excel, PowerPoint
Document Custody ProcessorFeb 2016 to Sep 2016 Bank of New York Mellon Financial － Dallas, TX
Receive loan files,trailing documents,and collateral files service centers.
Ensure delivery or processing of files or documents to appropriate departments or custodians.
Audit documents and files received and accurately process to servicing system imaged systems.
Resolve research issues on loan files and documents.
Data entry and research issues on loan files and documents.
Determine if documents are original, copy, recorded copy,or certified.
Received recorded documents and unrecorded assignments for shipment of the custodian.
Packing documents for delivery with tracking numbers for delivery of trust.
Customer Assistant SpecialistSep 2011 to Mar 2016 JPMorgan Chase Home Loans - Coppell － Coppell, TX
Job description Single point of contact to residential customers Data entry Time management FDCPA( Fair Debt Collection Practices Act) Reviewing required 20 + documents per hour and submitting documents to underwriters Freddie Mac,Fannie Mae, Government, FHA, USDA and VA Loans Conventional and Sub-Prime loans Give and explain decisions on reviews for residential assistance within investors the time frame Reviewed Titles, Credit reports, Quick claim deeds,Government assistance documents Perform Mortgage Modifications, Partial Claim, Home Affordable Modification Program, Special Forbearances and Repayment plans Interacting with Foreclosure attorney's by phone and email Provide customers with the most updated and accurate information on investor programs and guidelines Accurately documented, researched and resolved customer service issues.
Updated on new products and services to assist homeowner's Receive documents and review analyzes borrower's financials and calculate income to review DTI, risk and eligibility of programs.
Ability to multi-task and work in a deadline driven environment.
Strong organizational and time management skills Excellent written and communication skills Consistent Top Performer Top Performer in quality and number of files approved per day.
Collector 3Dec 2008 to Jul 2011 Metlife Home Loans － Irving, TX
Job description Managed 50 Inbound and 30 Outbound calls