doctoral student resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Dedicated professional with 16 years of process improvement and program management experience in the private sector, currently pursuing a PhD in Public Health with a concentration in Health Disparities. Adept at leveraging process improvement methodologies to drive results and lead cross-functional teams, while applying a health equity lens to program development. Skilled in analyzing complex data, communicating insights, and driving action to achieve measurable results. Combines a strong business acumen with a passion for promoting health equity to drive program success and social impact.

  • Program Management & Process Improvement: Process improvement methodologies & business process mapping notation; Creates dashboards and metrics reporting for management of operational programs; Analyzes process efficiency & risk (FMEA).
  • Research: Research methods, statistical analysis, data analysis, community intervention research, academic & print media publications.
  • Personal: Excellent educator, effective leader of teams, strategic thinker, excellent communicator and problem solver. Can interact at all levels of management.
  • Applications: Statistical analysis software (SPSS), Expert-level MS Access VBA developer, Expert-level Excel User and Trainer, Visio, Sharepoint, MS Office Suites
Work Experience
Doctoral Student, 08/2018 - Current
Jefferson Health Montgomery County, PA,
  • Created automated data input tool for processing collected data for funded research projects. Eliminated 99% of manual data entry and errors. Reduced data input time from close to 100 hours to under 10 minutes.
  • Worked in various capacities as a Graduate Research Assistant and Teaching Assistant as highlighted in Research Community & Public Health Experience section
Director of Process & Performance Management, 08/2014 - 03/2017
Assurant City, STATE,
  • Responsible for design and implementation of the following key performance management programs for EBS (Enterprise Business Services):
  • Scorecard metrics design, optimization, and management distribution
  • Continuous Improvement program design and implementation – Included Issues tracking, Associate suggestion program, Customer Feedback, Process Reviews
  • Business unit wide Project Prioritization Program – Included implementation of project time tracking tool, prioritization criteria and reporting framework, leadership review meetings
  • Responsible for implementing and leading detailed governance of offshore vendor including: Contract Management, Financial Management, Performance Management, and Relationship Management
  • Responsible for audit and control tracking and reporting. Designed and implemented monthly leadership dashboard
Manager of Process Design, 03/2013 - 08/2014
CoreLogic City, STATE,
  • Managed a team of business analysts who led projects to increase operational efficiency, reduce expenses and improve scalability of operations
  • Analyzed operational workflows for internal and external processes. Updated processes to increase efficiency or reduce risk
  • Designed and created applications to support operational improvements that increased profit or reduced risk exposure
  • Conducted Risk Assessments of Operational Processes and recommended and implemented additional controls
Senior Analyst Positions, 07/2009 - 03/2013
Assurant Solutions City, STATE,
  • Process Specialist II (2010-2013) Performed Financial/Statistical Analysis in order to inform research for future projects and verify cost benefit of current projects
  • Senior Business Analyst III (2009-2010) Defined system scope, objectives, and requirements for the Automated Adjudication portion of Automated Claims system.
Senior I/T Financial Analyst, 07/2006 - 07/2009
AT&T Mobility City, STATE,
  • Analyzed/adjusted key metrics in the prediction model for monthly rebate redemption rates in order to accurately estimate monthly rebate payment liability
  • Assessed business processes in order to recommend enhancements, develop and implement data solutions, and streamline existing data processes
Various Financial Analysis Positions, 05/2001 - 07/2006
Assurant Specialty Property City, STATE,
  • Coordinated and supervised the technology cost allocation to business/product lines
  • Designed and implemented cost allocation methodologies
Education and Certifications
Ph.D.: Public Health, Expected in 07/2023
Florida International University - Miami, FL
Status -
Six Sigma Green Belt Certification: Continuous Process Improvement, Expected in 08/2011
Assurant Solutions - Miami, FL,
Status -
Bachelor of Arts: History, Expected in 04/2001
Florida International University - Miami, FL
Status -

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Resume Overview

School Attended

  • Florida International University
  • Assurant Solutions
  • Florida International University

Job Titles Held:

  • Doctoral Student
  • Director of Process & Performance Management
  • Manager of Process Design
  • Senior Analyst Positions
  • Senior I/T Financial Analyst
  • Various Financial Analysis Positions


  • Ph.D.
  • Six Sigma Green Belt Certification
  • Bachelor of Arts

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