Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Adept at getting to the root of problems and helping patients develop effective coping skills for different life situations, triggers and traumas. Well-versed in collaborating with teams of practitioners to positively impact patient lives with a comprehensive approach. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated professional offering Associate Degree in Emergency Medical Training. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Motivated professional offering Masters Degree in Human Services. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Skills
  • Verbal and Written Communication
  • Cognitive Behavioral Management
  • Conflict Resolution
  • Documentation and Reporting
  • Active Listening
  • MS Office
  • HIPAA Compliance
  • Crisis Intervention
  • Community Outreach
  • Suicide Prevention
  • Decision Making
  • Intravenous IV Pressure Infusers
  • Medical Supply Replenishment
  • Patient Data Analysis
  • Patient Evaluations
  • Emergency Treatment Procedures
  • Critical Decision-Making Skills
  • Attention to Detail
  • CPR and First Aid
  • Medical Procedure Prioritization
  • Vital Sign Assessment
  • Work Coordination
  • Cardiopulmonary Resuscitation
  • Mass Casualty Protocols
  • Emotional Support
  • Medical History Recording
  • Rapport Building
  • Treatment Center Communication
  • Patient Condition Observation
  • Emergency Medical Team Coordination
  • Medical Data Acquisition
  • Ambulance Transport
  • Emergency Vehicle Driving
  • NARCAN Protocol
  • Lower Extremity Traction Devices
  • Stair Chairs
  • Drug Inventory Management
  • Quality Assurance Controls
  • Cardiac Defibrillation
  • Communication Equipment Operation
  • Stretcher and Backboard Use
  • Treatment Documentation
  • First Aid
  • Patient Positioning
  • Reporting and Documentation
  • IV Fluid Replacement
Experience
Doctoral Student Criminal Justice, 09/2021 - Current
Salvation Army Usa Union City, NJ,
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Handled delegated tasks.
  • Defined strategies and created plan to achieve ambitious operational objectives.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Proficient customer service skills.
  • Organizational skills.
  • Time-management skills.
  • Medical office skills.
  • Communication skills.
  • Supervisory skills.
  • Writing skills.
  • Disciplined.
  • Dedication.
  • Hard worker.
Field Enumerator, 06/2020 - 10/2020
US Census Bureau City, STATE,
  • Generated accurate and complete reports and case summaries and compiled work records, including required statistics.
  • Addressed non-responsive initial interviews by informing census interviewees on importance of rights of participation.
  • Met daily with supervisor to discuss and report results.
  • Returned to houses to obtain additional information or resolve survey issues, politely expressing appreciation for cooperation.
  • Located and approached households and requested participation in census interview, thoroughly explaining process and purpose.
  • Promoted census significance and rights of participation to prospective interviewees through follow-up calls or in-person visits to address non-responsive initial interview.
  • Gathered, recorded and transcribed interview questions and responses and performed data analysis using computer programs and other systems.
  • Collected information through conduction of thorough interviews.
  • Focused and observant of individuals' verbal and non-verbal communication cues.
  • Communicated clearly and listened attentively throughout interview process to facilitate exchange of information.
  • Interacted sensitively, effectively and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
  • Addressed and resolved discrepancies and holes within interviewee responses and comments with additional questions.
  • Maintained confidentiality when addressing sensitive information with tact and diplomacy.
  • Developed practical and comprehensive lines of questioning to encourage communication with subject of interview.
Legal Intern, 03/2016 - 07/2017
Nils Gerber City, STATE,
  • Organized exhibits for trial by preparing materials and supporting documentation.
  • Crafted written correspondence to support work of firm's attorneys.
  • Analyzed legal information and proofread material for errors.
  • Gained vast knowledge of regulations and policies associated with criminal law.
  • Took part in both internal and external meetings.
  • Demonstrated working with people across different social identities and backgrounds.
  • Worked independently to meet deadlines and achieve objectives for special projects.
  • Participated in client interviews, observed questioning process and documented information.
Medical Unit Secretary, 02/2012 - 06/2013
Novant Forsyth Medical Center City, STATE,
  • Updated patient records with condition status.
  • Reviewed patient records to check accuracy of information and implement updates.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Digitized over twenty medical records and organized files in Medical system per day. EPIC was not in use at the time.
  • Assisted with hospital admissions and paperwork.
  • Transcribed physicians' notes and entered data into electronic chart management software.
  • Kept office spaces well-stocked with administrative and medical supplies.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Managed medical practice administrative needs to provide patient satisfaction.
Census Enumerator, 03/2010 - 10/2010
US Census Bureau City, STATE,
  • Asked questions pertaining to name, age, religious preference and state of residency.
  • Interpreted interview questions to assist people in providing appropriate answers.
  • Minimized mileage by teaming with people working in same area.
  • Charted out plans to visit residents of specified cities.
  • Double-checked information on survey forms or information pads to verify accuracy of information.
  • Read maps and located addresses to complete assigned forms via personal interview.
  • Assisted people in filling out surveys and explained items on survey forms.
  • Compiled, recorded and coded information derived from specified forms into predefined databases.
  • Contacted people through telephone, email and in-person to obtain pertinent data.
  • Developed practical and comprehensive lines of questioning to encourage communication with subject of interview.
  • Interacted sensitively, effectively and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
  • Managed recruiting and screening processes for twelve potential participants.
  • Addressed and resolved discrepancies and holes within interviewee responses and comments with additional questions.
  • Collected information through conduction of thorough interviews.
  • Focused and observant of individuals' verbal and non-verbal communication cues.
  • Maintained confidentiality when addressing sensitive information with tact and diplomacy.
  • Communicated clearly and listened attentively throughout interview process to facilitate exchange of information.
Business Owner, 05/2005 - 02/2010
H & H Trading Post City, STATE,
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Set pricing structures according to market analytics and emerging trends.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Kept records for production, inventory, income and expenses.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Provided leadership to six employees through coaching, feedback and performance management.
  • Managed scheduling for six employees to optimize productivity.
  • Trained, managed and motivated employees to promote professional skill development.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
Customer Service/Dispatcher Coordinator, 01/2002 - 10/2004
Republic Waste Services City, STATE,
  • Developed and implemented strategies retain customers and drive loyalty.
  • Created call sequencing flow charts to optimize center performance.
  • Supervised and motivated customer service teams to maximize business performance.
  • Worked with sales teams to understand processes and enhance after-sales support.
  • Monitored documentation procedures to maintain consistent policies and current records.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Consulted with customers regarding needs and addressed concerns.
  • Oversaw logistics for customer deliveries.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.
Medical Courier Dispatcher, 01/2000 - 12/2001
Spectrum Laboratory City, STATE,
  • Supervised driver dispatching, route planning and vehicle tracking for over Twenty medical laboratory couriers.
  • Tracked changes in computer system to keep records current and accurate.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Reported delays, accidents or other traffic and transportation situations.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Communicated with individuals within inbound call center setting to complete dispatch support for medical calls.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Managed daily delivery and work schedules to maximize coverage.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Investigated and resolved customer and vendor issues to retain business.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Identified locations and needs of callers to accurately send assistance.
  • Recorded results of service calls to create report summaries for senior management.
  • Relayed work orders and information between work crews, supervisors and field personnel.
  • Arranged for repairs to restore service and schedules.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Managed communications within assigned territories.
  • Addressed questions, problems or requests for service or equipment.
  • Oversaw and coordinated communications within assigned territory.
  • Scheduled and dispatched over nine hundred daily medical calls for specimen pickups from physician offices.
  • Documented services performed, operations information and dispatch details in system.
Education and Training
Ph.D.: Criminal Justice, Expected in
-
Liberty University - Lynchburg, VA
GPA:
Master of Arts: Human Services/Criminal Justice, Expected in 09/2021
-
Liberty University - Lynchburg, VA
GPA:
  • Magna cum laude graduate
  • Major in Criminal Justice
  • 3.42 GPA
Master of Science: Criminal Justice/Forensic Science, Expected in 07/2020
-
Liberty University - Lynchburg, VA
GPA:
  • Magna cum laude graduate
  • Minor in Forensic Science
Bachelor of Arts: Criminal Justice, Expected in 05/2018
-
Lees-McRae College - Banner Elk, NC
GPA:
  • H. C. Evans Jr. Fidelity Award
  • Summa Cum Laude graduate
  • 3.7 GPA
  • Phi Theta Kappa Member/Chapter Alpha Mu Rho
  • Dean's List Honoree Fall 2015
  • Bachelor of Arts and Science Criminal Justice
Associate in General Education: Emergency Medical Technician, Expected in 05/2015
-
Forsyth Technical Community College - Winston-salem, NC
GPA:
  • Cum laude graduate
  • Dean's List Honoree Spring 2014
  • Major in Emergency Medical Technician - Basic
  • Verbal and Written Communication
  • Cognitive Behavioral Management
  • Conflict Resolution
  • Documentation and Reporting
  • Active Listening
  • MS Office
  • HIPAA Compliance
  • Crisis Intervention
  • Community Outreach
  • Suicide Prevention
  • Decision Making
  • De-escalation Techniques
  • Emergency Diagnostics
  • Ambulance Decontamination
  • Extrication Devices
  • Intravenous IV Pressure Infusers
  • Spinal Demobilization Devices
  • Medical Supply Replenishment
  • Prehospital Care
  • Patient Data Analysis
  • Patient Evaluations
  • Emergency Treatment Procedures
  • Critical Decision-Making Skills
  • Scene Assessments
  • Heart Monitoring
  • Patient Immobilization
  • Orthopedic Splint Systems
  • Attention to Detail
  • Basic Trauma Life Support
  • Medical Equipment Maintenance
  • CPR and First Aid
  • Drug Reaction Intervention
  • Dispatcher Communication
  • Oxygen Equipment
  • Medical Procedure Prioritization
  • Vital Sign Assessment
  • Work Coordination
  • Police and Fire Coordination
  • Equipment Transport
  • Injury and Illness Treatment
  • Airway Management
  • Cardiopulmonary Resuscitation
  • Mass Casualty Protocols
  • Emotional Support
  • Medical History Recording
  • Rapport Building
  • Treatment Center Communication
  • Patient Condition Observation
  • Emergency Medical Team Coordination
  • Medical Data Acquisition
  • Ambulance Transport
  • Adult Laryngoscopes
  • Emergency Vehicle Driving
  • NARCAN Protocol
  • Lower Extremity Traction Devices
  • Neurological Assessments
  • Stair Chairs
  • Drug Inventory Management
  • Quality Assurance Controls
  • Medication Administration
  • Cardiac Defibrillation
  • Respiratory Care Assessment
  • Communication Equipment Operation
  • Stretcher and Backboard Use
  • Treatment Documentation
  • First Aid
  • Patient Positioning
  • Reporting and Documentation
  • Venipuncture Procedures
  • Field Patient Assessments
  • IV Fluid Replacement
  • Pediatric Laryngoscopes
  • Multi-patient Triage
Accomplishments
  • Recognized as Employee of the Month February, 2002 for outstanding performance and team contributions.
  • Promoted from courier to dispatcher, in less than 6-months.
  • Led team to achieve efficiency by modifying routes, earning recognition from upper management and financial reward.
  • Consistently maintained high customer satisfaction ratings.
Activities and Honors
  • Member, Alumni Association
Certifications
  • Certified Nursing Assistant Training - 2010-Expired
  • NREMT- 2012-Expired
  • Medical Unit Secretary Certification-Permanent Certificate

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Resume Overview

School Attended

  • Liberty University
  • Liberty University
  • Liberty University
  • Lees-McRae College
  • Forsyth Technical Community College

Job Titles Held:

  • Doctoral Student Criminal Justice
  • Field Enumerator
  • Legal Intern
  • Medical Unit Secretary
  • Census Enumerator
  • Business Owner
  • Customer Service/Dispatcher Coordinator
  • Medical Courier Dispatcher

Degrees

  • Ph.D.
  • Master of Arts
  • Master of Science
  • Bachelor of Arts
  • Associate in General Education

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