Positive, upbeat and helpful inbound call center representative successful at troubleshooting and handling customer support issues in a timely manner.
• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 50+ inquiries in any given day and consistently surpass sales and performance benchmarks in all areas (speed, accuracy, volume).
• Achieved highest department sales numbers to date by paying attention to detail when interacting with customers, writing a tight order staying within budget and accurate sales forecasting.
• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
• Constant product training to make sure I'm always up to date with product knowledge.
• Complete customer service training to learn ways to enhance customer satisfaction and improve productivity.
• Accurate accounting when distributing the daily product delivery.
• World class customer care creating a comfort/trust level, allowing us to find the ideal solutions for both personal and business needs.
• Maintained strict confidentiality especially before launch of a much anticipated item about to be released to the public.
• Grew my customer database by promptly and courteously responding to general inquiries from staff and clients via e-mail and phone leading to solid professional relationships/contacts
• Microsoft software expert
• Personal trainer/coach which led to unique and personal relationships that increased my knowledge of each clients specific needs, kept my skills sharp and increased sales.
• Accurate, pleasant and efficient cash handling creating quick check out and pleasant customer experience.
• Efficient and accurate live good receiving quickly becoming the "go-to" person for vendors, customers and CEO.
• Live good care in greenhouse creating a beautiful experience for customers.
• Coordinated special orders direct from main warehouse for extra customer convenience
• Exemplary customer service receiving 100% scores from corporate secret shoppers.
• Accurate merchant account entries speeding up delivery time.
• Special event planning and set up
• Provided supported for Senior Management, team of analysts and other departments becoming the "go-to" person for efficient and accurate information which created a quicker response time for our members in need of time sensitive information to stay in compliance.
• Created electronic tracking tools for upper management to be able to find our department information at a glance keeping them up to date as well as giving them more time to focus on their own responsibilities.
• Created new electronic informational compilations cutting paper usage, saving the company thousands of dollars and much quicker, more efficient information for members.
• Utilized several software programs when answering member phone calls quickly and accurately creating solid member relationships with our company which in turn increased membership.
• Maintained web site with latest information daily so members could stay in compliance.
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