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Doctor Dish Advanced Tech Resume Example

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DOCTOR DISH ADVANCED TECH
Professional Summary

Positive, upbeat and helpful inbound call center representative successful at troubleshooting and handling customer support issues in a timely manner. 

Skills
  • Skilled in call center operations
  • Adheres to customer service procedures
  • Exceptional abilities in customer relation and retention
  • Call center metrics decoding aptitude
  • Strong problem solving aptitude
  • Perfect attendance awards
Work History
Doctor Dish Advanced Tech, 04/2016 to Current
Wix – Cedar Rapids , IA
  • Effectively manage 50-200 inbound advanced technical calls per 10 hour shift helping maintain or exceed metric goals.
  • Verify all required information on every call for tracking and security purposes.
  • Resolve service, pricing and technical issues quickly asking clear and specific questions.
  • Exceptional at turning volatile situations into positive experiences using empathy and staying calm which helps company continue to meet or exceed goals.
  • Refer unresolved issues to designated departments quickly if needed to ensure positive customer experience.
  • Promote products and services after carefully reviewing account and listening to how customer uses them.
Cashier/Floral Manager, 02/2014 to 04/2016
Belfor – Cuddy , PA

• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 50+ inquiries in any given day and consistently surpass sales and performance benchmarks in all areas (speed, accuracy, volume).

• Achieved highest department sales numbers to date by paying attention to detail when interacting with customers, writing a tight order staying within budget and accurate sales forecasting. 

• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

• Constant product training to make sure I'm always up to date with product knowledge. 

• Complete customer  service training to learn ways to enhance customer satisfaction and improve productivity.

• Accurate accounting when distributing the daily product delivery.

Product Advisor, 10/2012 to 01/2013
Microsoft-Collabera – City , STATE

• World class customer care creating a comfort/trust level, allowing us to find the ideal solutions for both personal and business needs.

• Maintained strict confidentiality especially before launch of a much anticipated item about to be released to the public. 

• Grew my customer database by promptly and courteously responding to general inquiries from staff and clients via e-mail and phone leading to solid professional relationships/contacts 

• Microsoft software expert

• Personal trainer/coach which led to unique and personal relationships that increased my knowledge of each clients specific needs, kept my skills sharp and increased sales.

Cashier/Greenhouse Assistant, 10/2010 to 10/2012
Ace Hardware And Greenhouse – City , STATE

• Accurate, pleasant and efficient cash handling creating quick check out and pleasant customer experience. 

• Efficient and accurate live good receiving quickly becoming the "go-to" person for vendors, customers and CEO. 

• Live good care in greenhouse creating a beautiful experience for customers. 

• Coordinated special orders direct from main warehouse for extra customer convenience

• Exemplary customer service receiving 100% scores from corporate secret shoppers. 

• Accurate merchant account entries speeding up delivery time. 

• Special event planning and set up

Administrative Assistant, 05/1999 to 03/2009
Property Casualty Insurers Association Of America – City , STATE

• Provided supported for Senior Management, team of analysts and other departments becoming the "go-to" person for efficient and accurate information which created a quicker response time for our members in need of time sensitive information to stay in compliance.  

• Created electronic tracking tools for upper management to be able to find our department information at a glance keeping them up to date as well as giving them more time to focus on their own responsibilities. 

• Created new electronic informational compilations cutting paper usage, saving the company thousands of dollars and much quicker, more efficient information for members. 

• Utilized several software programs when answering member phone calls quickly and accurately creating solid member relationships with our company which in turn increased membership. 

• Maintained web site with latest information daily so members could stay in compliance.

Education
Beauty, Business, 2010
Tricoci University Of Beauty Culture - City, State
Microsoft Software, Willis Computing - City, State
Objectives
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
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85Good
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Resume Overview

School Attended

  • Tricoci University Of Beauty Culture
  • Willis Computing

Job Titles Held:

  • Doctor Dish Advanced Tech
  • Cashier/Floral Manager
  • Product Advisor
  • Cashier/Greenhouse Assistant
  • Administrative Assistant

Degrees

  • Beauty, Business , 2010
    Microsoft Software ,

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