dls case manager resume example with 19+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Accomplished Case Manager and Human Resources Representative adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Skills
Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA with clients in multiple states
Experience with global service and employee delivery
Exceptional customer service and communication skills, both verbal and in writing
Strong problem solving, time management and priority setting skills
Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters
Experience working with confidential information
Experience
DLS Case Manager , 11/2017 - 04/2021 Amazon.Com, Inc. – Cerritos, CA,
Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
Provided case management for all types of leave and disability ie: Terminal illnesses, catastrophic, mental health. As well as assisting with cases of fellow Corporate employees and upper level management ie: L5-L8.
Serve as a point of contact for assigned employees (150-200 employee cases; often more) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans.
Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
Critically assess and adjust the case management plan to an employee’s changing needs
Address and respond to sensitive situations
Troubleshoot issues and seek to remove barriers before, during, or after a leave event
Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
Identify and solve problems that may arise, sometimes with limited information
Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
Communicate regular updates to employees and stakeholders both verbally and in writing
Ensure compliance with standard work, federal/state regulations, and company policy
Maintain system records to ensure accurate and timely information/documentation
Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
Transition employees to the Long Term Disability and Social Security aspects of disability if necessary
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