divisional family services director resume example with 9+ years of experience

(555) 432-1000,
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Professional Summary

Invested Social Worker dedicated to forming trusting relationships and advocating for best interest of staff and clients. Expertise in Program Management and Support. Respectful and compassionate professional offering nearly 9 year background serving community by providing guidance for effective programming and service delivery



  • Efficient in self-time management, detailed and multi-task oriented, and highly organized
  • Proficient in Microsoft Office (Outlook, MS Word, Excel, PowerPoint)
  • Mental Health First Aid Certified– March 2019
  • Performance Improvement
  • Trauma-Informed Care
  • Best Practices and Standards
  • Referrals and Networking
  • Compassionate Care
  • Community Partnerships
  • Quality Assurance
Azusa Pacific University Azusa, CA Expected in 05/2013 Master of Social Work : - GPA :
California State University of Fullerton Fullerton, CA, Expected in 06/2008 Bachelor of Arts : Business Administration - GPA :
Work History
Massachusetts General Hospital - Divisional Family Services Director
Newton, MA, 07/2018 - Current
  • Advocate and provide ongoing technical support, training, and resources to 52 sites across 9 counties
  • Conduct national social services evaluation at all Corps Family Services and Service Centers bi-yearly to provide recommendations for program improvement and effective service delivery
  • Responsible for application of yearly EFSP grants, disbursement of funds, and handle compliance issues
  • Serve as Board member of LA County EFSP Board
  • Provide direct supervision to staff and programmatic and administrative oversight to Service Centers
  • Supervise implementation and expansion of Pathway of Hope case management to increase program services
  • Learn, implement, train, and provide technical support on new client database system
  • Collaborate and coordinate with U.S Marines Corps with yearly Toys for Tots campaign and supervise AmeriCorps volunteer team of 9-12
  • Supervise MSW interns to increase department capacity and assist with programming and resources to field programs
  • Research, gather, and share county-wide and local resources to support and equip field
  • Assist with oversight and technical support existing and new programs connected to Corps (i.e. EAF/GAF Utility Assistance, LA County Rental and CA Rental Assistance program)
  • Assist with planning and coordinating bi-annual divisional social services conference
Massachusetts General Hospital - Coordinator of Family Services
Revere, MA, 08/2013 - 06/2018

Supervisory and Program Management:

  • Oversee and managed operation of program and provision of client services of 6 Family Service offices
  • Provided supervision as field instructor for MSW and BSW interns and volunteers
  • Launched and coordinated Pathway of Hope approach and provide weekly case review with case managers
  • Developed, updated, and formulated policies and procedures toward program improvements
  • On-boarded new staff, conducted annual staff evaluations, handled disciplinary actions
  • Responsible for staff training and development in case management/performance skills
  • Problem solved, deescalated client issues and handled grievances
  • Oversee monthly statistics, food bank reports, and budget for all offices
  • Responsible for coordination of special seasonal programs (Easter, Mother’s Day, Back to School, and Christmas)
  • Participated in monthly leadership meetings with Director of Social Services/Corps Officers, and in various inter-agency meetings to build and develop community partnerships to better serve clients and avoid duplication of services

Direct Services:

  • Conducted initial intakes to assess client’s needs, strengths, and barriers for program acceptance
  • Provided case management to low-income families to achieve individualized goals toward self-sufficiency
  • Incorporated strength-based perspective, motivational interviewing, and stages of change model
  • Assessed and provided basic needs, financial assistance, and resources and warm referrals to individuals and families in homeless prevention efforts
  • Maintained client records and accurate documentation of follow-up and case notes

The Alliance For Children's Rights - Social Work Intern
City, STATE, 09/2012 - 05/2013
  • Conducted weekly intakes, analyzed, and assessed client’s needs to determine eligibility for programs in adoption, legal guardianship, benefits, healthcare, transitioning age youth, and special education
  • Provided proactive case management services to caseload of, and former foster youth with various issues such as housing and employment, and empowered them to become more effective self-advocates
  • Utilized appropriate community resources to advocate for client’s identified needs including, alternative education options and transitional housing programs
  • Created resource materials for clients such as alternative education pathways, grocery shopping on budget, and employment assistance
  • Co-collaborated closely with various professionals and community organizations in planning and coordinating job shadowing event for current and former foster youth between ages of 18-22 to explore their career of interest, which agency continued
Chinatown Service Center - Social Work Intern
City, STATE, 09/2011 - 05/2012
  • Interviewed parent(s) to assess student’s social, emotional, and environmental history
  • Conducted biopsychosocial assessments of students
  • Provided individual counseling for school aged children ranging from 2nd to 8th grade
  • Maintained required weekly clinical documentation
  • Collaborated with parents, teachers and students to develop individualized treatment plans with appropriate diagnosis using DSM IV-TR
  • Co-facilitated two social skills group of 4-6 new immigrant 8th grade students and developed objectives and curriculum
  • Provided comprehensive in-home services through Full-Service Partnership (FSP) program referred by DCFS of Los Angeles
Additional Information
  • Phi Alpha Honor Society for Social Work, May 2013
  • Outstanding Capstone Leadership Project, May 2013
  • Media Coordinator for MSWSA, 2012-2013

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Resume Overview

School Attended

  • Azusa Pacific University
  • California State University of Fullerton

Job Titles Held:

  • Divisional Family Services Director
  • Coordinator of Family Services
  • Social Work Intern
  • Social Work Intern


  • Master of Social Work
  • Bachelor of Arts

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