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Division Director- Homeowners Association Resume Example

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DIVISION DIRECTOR- HOMEOWNERS ASSOCIATION
Professional Summary
Highly trained community association management professional with the knowledge, ethics, professionalism, and skills to create and sustain an exceptional communal relationship between property owners, board members, tenants, staff and vendors.  Verifiable experience in property management emphasizing innovation and creativity in solving complex problems. Results-focused with proven success in developing and leading diverse communities.
Skills
  • Extensive knowledge of Federal Laws and Virginia Statues
  • Perform all aspects of association management
  • Finance background includes budgeting, reserves, capital expenditures
  • Project management
  • Contract negotiation
  • Customer relations specialist
  • Organized
  • Unsurpassed work ethic
  • Results-oriented
  • Dependable and loyal
  • Advanced training in MS Office Suite and C3
  • Human resources/team buildin
Work History
Division Director- Homeowners Association, 02/2015 to Current
Associa/Community Management Corporation – Chantilly, VA
  • Active participation as part of the executive leadership team to set and achieve corporate goals.  
  • Direct the professional management of over 100 homeowner associations comprised of single family, townhome, condominium, and mixed-use units with over five hundred board members, 50,000 units, and over $20 million in budgeted expenses
  • Supervise a team of 10 Portfolio Community Managers, 26 Community Association Managers, and over 54 Assistant Community Association Managers/Activities Directors/Covenants Coordinators/Maintenance Technicians/Administrative Staff.
  • Establish and maintain over 80 active vendor partnerships to ensure the best value and quality of work product is afforded to clients.
  • Oversee over $3.5 million in contract revenue and $1.5 million in ancillary services provided to clients. 
  • Led corporate initiatives such as reducing employee turnover, ensuring board satisfaction, creating a transition process for the on-boarding of new communities.  
  • Established operational objectives/work plans and delegated assignments to subordinate managers.
  • Complete 90 goal setting/performance reviews each quarter, offering praise, and recommendations for improvement.

Portfolio Community Manager, 03/2014 to 02/2015
Associa/Community Management Corporation – Chantilly, VA
  • Managed a portfolio consisting of 11 single family, townhome, and condominium associations with a total unit count of 2,600, 6,500 owners, and 45 board members.  
  • Supervised a team of 5 site staff members.
  • Designed and conducted staffing evaluations and revised job descriptions to ensure optimal efficiency of manpower allocated to sites. 
  • Prepare and deliver 20 board packages each month and led meetings of work presented.  Complete work as approved during board meetings.
  • Provide excellent customer service to board members and owners.
  • Review and prepare monthly financial statements and provide investment recommendations.
  • Prepared annual budgets to ensure the adequate funding of association expenses, contract, capital repair and replacement reserves, and projects.
  • Reviewed commercial insurance packages annually and recommended additional coverage as needed.
  • Established project control procedures such as project deadlines, expense forecasts, and cash flow projections.
  • Created Requests for Proposals for projects such as pool plastering, asphalt milling and paving, building renovations, and landscape services.
  • Established and maintained over 20 vendor partnerships to include completion of 1099 forms, insurance requirement are met, contract obligations are fulfilled, and operations run smoothly.
Community Association Manager, 01/2005 to 03/2014
Associa/Community Management Corporation – Chantilly, VA
  • Managed a large scale developing homeowners association comprised of a master association and 8 condominium sub-associations with more than 1,000 units and 3,000 residents in a golf course/marina setting.  
  • Worked with developers during all phases of design and construction.
  • Managed the day to day operations of the site to include building relationships with owners, maintaining all building and site components, locating and selecting the best vendors, and capturing historical data.
  • Planned and conducted board, annual, and town hall meetings.
  • Performed daily inspections of grounds and buildings for work needed, prepared work orders and proposals, sought and vetted vendors, supervised and inspected final work, and provided summary report to board.
  • Ensured reserve study and maintenance plans were in place and work performed as necessary. Performed resale inspections and ensured disclosure package as up to date.
  • Prepared annual budgets, requested drafting of policies as needed, supervised covenants inspections and enforcement.
  • Established committees and ensured they operated within scope of authority and budget requirements.
  • Review monthly financial statements, reserve funds, and expenses approved.  
  • Prepared proposals, conducted bidding conferences, and completed large scale projects including new office relocation and renovation, milling and paving, roof replacement, 100 zone irrigation system, diseased ash tree replacement, and drafting design guidelines.
Covenants Administrator, 06/2002 to 12/2004
Associa/Community Management Corporation – Chantilly, VA
  • Established operational objectives and work plans designed for the efficient rolling inspection of 4,000 lots and enforcement of the associations' governing documents.  
  • Prepared, mailed, and filed all violation notices.
  • Received,reviewed, and processed applications for architectural changes to lots and prepared package for meeting of Design Review Committee.  Finalized Committee decisions and notified owners.
  • Attend hearings to represent the associations' position.

Education
MBA: 1993
George Mason University - Fairfax, VA
Bachelor of Arts: Psychology, 1991
George Mason University - Fairfax, VA
Bachelor of Science: Applied Mathematics, 1989
University of Pittsburgh - Pittsburgh, PA
Affiliations

Community Associations Institute- Washington Metropolitan Chapter (WMCCAI)

WMCCAI- VA, MD, and D.C. Legislative Committees and Chapter Events Chapter Events Committee

Certifications

Professional Community Association Manager (PCAM)- Community Associations Institute

Association Management Specialist (AMS)- Community Associations Institute

Certified Manager Community Associations (CMCA)- Community Association Managers International Certification Board

Additional Information

Professional References:

Edward O'Connell, Esq. 571-382-0257

D. John Creasy 703-963-3535

John Morgan 301-536-0967

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Resume Overview

Companies Worked For:

  • Associa/Community Management Corporation

School Attended

  • George Mason University
  • University of Pittsburgh

Job Titles Held:

  • Division Director- Homeowners Association
  • Portfolio Community Manager
  • Community Association Manager
  • Covenants Administrator

Degrees

  • MBA : 1993
    Bachelor of Arts : Psychology , 1991
    Bachelor of Science : Applied Mathematics , 1989

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