division director resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Proactive, Performance-driven, Operations Professional with 9 years' progressive expertise in leadership, problem solving and developing business processes, Keen understanding of business priorities, genuine team player committed to managing operations and project flawlessly while contributing to revenue-producing activities, utilizing knowledge I acquired from my academic background and through skills I developed from working. Now looking for a new and challenging managerial position, one which will make best use of my existing skills and experience and also further my personal and professional development.Energetic management professional versed in business management, finance and sales. Emphasizes process improvement to increase profits and customer satisfaction. [Job Title] focused on cutting company costs and boosting company revenue through innovative management techniques. Organized and diligent with a strong background in sales, planning, budgeting and staffing. Diplomatic [Job Title] seeks an executive position with a top-tier [Company type] company. Offers a successful [Number]-year career in profitable small business ownership and management. Exceptional problem solver with strong skill in cost reduction and negotiations. Tech-savvy [Job Title] offering a comprehensive management background, including [Number] years as a [Job Title] at a Fortune-100 company. Areas of expertise include [Skill set] and [Skill set].
Core Qualifications
Operations management
Client-focused
Excel in [areas of expertise]
Proficiency in [area]
Computer proficient
Reports generation and analysis
Financial records and processing
Contract negotiation/review/drafting
Contract auditing
Training and development
Change management
Requirements analysis and design phases
Certified Information Systems Security Professional
Advanced knowledge of embedded systems
Global and strategic sourcing
Budgeting and forecasting
Process improvement
Multi-unit operations management
Risk management
Vendor sourcing
Organized
Cost reduction and containment
Contract management
Relationship building
Systems implementation
Troubleshooting
Productivity improvement
Experience
DIVISION DIRECTOR, 05/2008 to Current State Of Georgia – Varnell, GA,
Responsible for developing business and executing projects, successfully managed multiple projects across the organization, provided leadership and direction.
Effectively collaborated, directed and managed both functional and technical teams during the implementations of projects.
Monitoring and continually improving standards of performance and quality within the operation.
Duties:.
Managed, supervised and troubleshooting division operations on a daily basis including sales, purchases, supply chains, resourcing.
Managing a team of approximately 30 employees in a busy and challenging work environment.
Negotiating contracts.
Implement policies, objectives, and procedures.
Managing, Analyzing and reporting key performance indicators to Executives and any other influences.
Encouraging, identifying and developing best practice strategies.
Ensuring compliance to all Environmental Health & Safety goals & objectives (HSE).
Managed, supervised Accounting, projects finance and Auditing.
Supervised contracts documentation, LC requirement, attestations and legalizations.
Managed the day-to-day tactical and long-term strategic activities within the business. Conducted cost, schedule, contract performance, variance and risk analysis. Reduced and controlled expenses by improving resource allocation. Leveraged knowledge of customers, market trends and principal to successfully market [Product name]. Drafted business plans, budgets and quarterly and semi-annual business reviews. Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives. Mentored staff to increase sales success and productivity. Developed standard operating procedures. Monitored key performance metrics.
Analyzed key metrics to measure product effectiveness. Troubleshot and resolved internet connectivity and general software and hardware issues. Drove business KPIs through rapid iteration of customer-facing product features. Delivered detailed feature roadmaps that included action items and project targets. Developed accurate development estimates and drafted project resource plans. Led the design and development of software upgrades and the deployment of new services and products. Ran focus groups, surveys and experiments with real users in collaboration with the [Department name] department. Analyzed customer and stakeholder needs, generated requirements, perform functional analyses and implemented Requirements Management Plans. Defined technical integration strategy and developed Integration plans. Administered application stacks and executed performance tuning. Maintained security, backup, and redundancy strategies. Assisted with designing information and operational support systems. Identified departmental needs and made suggestions regarding technical direction. Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters. Made recommendations to improve technical practices.
TECHNICAL SUPPORT ENGINEER, 04/2006 to 03/2008 Pega – Bethesda, , Jordan
Assured the continuity of service fixing both server and workstation software and hardware problems.
Installed and maintained various operating systems on PC's and open VMS on servers.
Managed various levels of HP products entry levels to High level in (laptops, Desktops, Servers, Workstations and Storage EVA, MSA); maintenance and installation.
Analyzed user's requirements, designed and developed system architectures and specifications.
Integrated, designed, configured and verified sub-networks to support various groups including peripheral configurations and permissions.
Inspect and provide design support during the installation and implementation of computer and telecommunications hardware.
Established and maintained relationships with suppliers and clients.
Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealers and consumers. Maintained composure and patience in face of difficult customer situations. [Number of years] experience in the maintenance and troubleshooting of complex infrastructure. Set up, tested and configured networks, desktops, laptops and printers. Designed, implemented and maintained [Number] company databases. Resolved technical issues for clients in person, on the phone and through e-mail. Troubleshot [Issue type] issues and resolved problems accurately and efficiently. Performed diagnostic tests and repaired malfunctioning hardware and software. Diagnosed, installed, configured and repaired computer systems and software. Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters.
IT DIRECTOR, to – , ,
Responsible for the day to day IT requirements of the company such as user management, troubleshooting, help and advice, maintaining desktop applications, networks, IT security, Telecommunications, and Remote support.
Education
Master Degree: Business Administration-Accounting & Finance, Expected in to - , GPA: Business Administration-Accounting & Finance
MBA: , Expected in 2011 to American Intercontinental University - Houston, Texas GPA:
Advanced coursework in Business Administration
Master Degree: Computer Information System, Expected in 2008 to The Arab Academy for Banking & Finance - Amman, GPA: Computer Information System
Bachelor Degree: Computer Science, Expected in 2004 to Baghdad University - Baghdad, GPA: Computer Science
Professional Affiliations
Strategic Coach
Certifications and Licenses
Microsoft Certified Systems Engineer (MCSE), MCSA, MCP (ID#3354018), CompTIA Server, HP APS (Workstations and ProLiant Servers), HP ASP (Partner Fundamentals and Commercial SMB), HP Enterprise Virtual Array, HP AIS ProCurve Networking. (HP ID#9714842726),
Languages
Ability to speak fluent English and Arabic.
Skills
Accounting, Arabic, ASP, Auditing, developing business, hardware, contracts, Negotiating contracts, clients, Desktops, direction, documentation, fluent English, Environmental Health, finance, functional, HP, HP APS, information security, Inspect, laptops, leadership, team leader, legal, Managing, MCP, Microsoft Certified Systems Engineer, MCSE, MSA, Enterprise, Networking, networks, open VMS, operating systems, PC's, policies, ProLiant, quality, reporting, requirement, Safety, sales, Self-starter, Servers, telecommunications, troubleshooting
Sales Software: Salesforce.com, TapScan
Public Relations Software: Bacon's Mediasource, Factiva
Desktop Publishing Software: Photoshop, Illustrator, HTML
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