Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Strategic HR Professional with over 20 years of experience in varied industries within the HR discipline; strengths include employee relations, staffing, project management, benefits, compensation, training, leadership development Works well independently and part of a team, administering professional guidance to Senior Leadership, Assistant Vice Presidents and HR Generalists Multi-site experience including California; experience working remotely Subject matter expert as it pertains to policies, state and federal laws and procedures
  • Hiring and retention
  • Training and development
  • Employee relations
  • Regulatory compliance
  • Personnel records maintenance
  • New hire orientation
  • Exceptional interpersonal skills
Division Director, 01/2017 to Current
State Of GeorgiaRoswell, GA,
  • Manage, direct, and guide activities for 14 Field HR Managers and 17 HR Coordinators.
  • Manage all HR programs and services for 70 facilities within East region in the sates of GA, AL, MS, TN, SC and NC including Employee Relations, Employee Dispute Resolution Program, Performance Management and Appraisals, Compensation, Benefits, Training and Development, HR management, and employee programs and policies.
  • Manage and oversee performance and development of top talent.
  • Assist facility administrators in achieving and maintaining acceptable employee turnover.
  • Analyze results, assesses risks and partners with district/region leaders to develop action plans to impact recruitment, retention, productivity and morale (i.e., headcount, organizational assessment, exit interview analysis, etc.).
  • Provide counseling for regional executives and managers including conflict resolution, team building and development planning.
  • Manage organizational change initiatives in conjunction with Field Support HR and business leaders.
  • Review terminations and disciplinary actions, investigations, and employee relations decisions managed by facility for consistency, risk and completeness.
  • Support business leaders in strategic planning process and acts as internal consultant to identify methods to enhance business performance.
  • Manage relationships with the union (where applicable), including but not limited to union grievances, collective bargaining agreement negotiations, arbitrations and mediations.
Area Human Resources Business Partner/Consultant, 01/2014 to 01/2017
Jet IndustriesPhoenix, AZ,
  • Partnered and supported executive leadership including Area Vice Presidents and Executive Directors in assigned region with business solutions to increase retention and engagement, reduce turnover and manage overtime for MN, WI and SD (66 facilities).
  • Advised, coached and trained leadership on the interpretation and/or application of company policies and procedures and standard practices in accordance with applicable federal and state statutory requirements, employee relations, development, recognition and retention to include PIPs, terminations and all other disciplinary actions.
  • Managed assigned regulatory inquiries and activities (EEOC, OFCCP, Wage and Hour) such as investigations and the completion and submission of required documentation including EEOC position statements.
  • Assisted with management with conducting investigations and provide sound advice regarding disciplinary action as needed.
  • Advise compliance regarding the outcome and resolution as appropriate and engage outside counsel as deemed necessary and respond to DOL requests as well as attend hearings.
  • Provided guidance to AVP on hiring decisions, compensation, job descriptions and decisions to terminate.
  • Partnered with Talent Acquisition and Clinical recruiters to ensure entire process is followed consistently with regard to recruiting and all laws are followed according to the OFCCP.
Human Resources Generalist, 01/2007 to 01/2014
Sheraton Atlanta HotelCity, STATE,
  • Provided administrative support to the Director of HR, HR Manager and Recruiting Manager Processed job requisitions, scheduled interviews, completed onboarding and new hire orientation Processed payroll using ADP Timesaver Worked closely with Accounting to reconcile expenses for the entire department Facilitated bi-weekly management staff meetings and administered quick-take training on HR related areas (Worker's COMP, discrimination, performance management).
Education and Training
Master of Business Administration: Human Resource Management, Expected in 2012
American InterContinental University - Atlanta, GA
Human Resource Management
Accounting, administrative support, ADP, Benefits, bi, business solutions, conflict resolution, consultant, counseling, SC, documentation, Employee Relations, hiring, HR, interpretation, team building, leadership, Director, meetings, negotiations, organizational assessment, organizational, payroll, Performance Management and Appraisals, performance management, policies, quick, Recruiting, recruitment, SD, sound, strategic planning

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  • American InterContinental University

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  • Master of Business Administration

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