Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I am a Master of Public Administration with professional experience in administrative support, policy and procedure development, customer service, and public records.

  • Trained in developing, researching, analyzing, and applying policy, as well as WACs and RCWs
  • Able to meet weekly and daily deadlines while working independently on complex tasks
  • Skilled at communicating clearly and effectively with multiple audiences
  • Experienced technology user with the capacity to learn complex databases
  • Accomplished writer and confident public speaker
  • In depth knowledge of the Public Records Act and records retention requirements
  • Nominated for the Distinguished Service Award at UW Tacoma
  • Served as the staff representative on the School of Interdisciplinary Arts and Science's Shared Leadership Team
  • Recipient of the Mark of Excellence Award from the Society of Professional Journalists
Division Coordinator (Administrative Assistant 3), 10/2017 - Current
State Of Indiana Hammond, IN,
  • Providing administrative support to Division Chairs and other faculty leaders. This includes but is not limited to tracking and following up on yearly and quarterly tasks, managing calendars, drafting correspondences, and advising on university policies and procedures.
  • Maintaining the online course time schedule for two divisions, including inputting courses, implementing changes, and monitoring enrollments. 
  • Proposing, evaluating, and updating policies and processes as needed for efficiency and clarity. This includes drafting forms, toolkits, and other resources for faculty, staff, and students. 
  • Serving as a back-up to front desk student workers, including advising on customer interactions, university policy, and tasks like supply ordering. 
  • Interfacing with multiple units and departments on campus for event support, knowledge sharing, and scheduling coordination.
  • Maintaining student, faculty, and course databases to assist in policy decisions. 
  • Making travel arrangements for faculty, university visitors, and guest lecturers. 
  • Providing meeting support, including taking meeting minutes, scheduling spaces, and conducting votes. 
  • Performing fiscal transactions such as filing expense reports, processing reimbursements, and reconciling budgets and ProCards. 
Litigation and Discovery Lead (Forms and Records Analyst 2), 08/2015 - 10/2017
The Mcclatchy Company Fresno, CA,
  • Gathered, reviewed, and redacted records in response to public records requests.
  • Utilized a wide variety of records storage systems and databases to respond to requests, including Oracle, Discovery Attender, and the state's marijuana traceability system. 
  • Prepared and sent professional and clear correspondence to requesters.
  • Worked with other units within the agency to guarantee proper records storage and retention. 
  • Served as the agency lead when coordinating responses to subpoenas, requests for discovery, search warrants, and sensitive public records requests. This included training other staff in these areas.
  • Regularly reviewed materials and interfaced with other departments regarding confidential or sensitive matters.
Session Aide for Senator Steve Conway, 01/2015 - 04/2015
Aeroflow Healthcare Peoria, IL,
  • Drafted meeting minutes, reports, and bill analyses for Senator Conway.
  • Served as the first point of contact for individuals who reached out to our legislative office in person or over the phone.
  • Responded to constituent requests for assistance and coordinated with state and local agencies to address constituent issues.
  • Met with interest groups as Senator Conway's designee.
Legislative Intern, 2014 - 03/2014
Washington State Senate City, STATE,
  • Responded to constituent requests and concerns, assisted in scheduling appointments, attended weekly committee meetings, researched public policy topics, helped facilitate Town Hall Meetings and other events.
Opinion Editor, 10/2013 - 12/2014
The Tacoma Ledger City, STATE,
  • Supervised three to four writers, met weekly deadlines, provided constructive feedback on articles, and wrote weekly opinion articles.
  • Participated in the first UW Tacoma Justice Project, in which a group of five reporters investigated a possible wrongful conviction stemming from a homicide in Tacoma's Hilltop neighborhood. Received a Mark of Excellence Award from the Society of Professional Journalists.
Customer Service Representative/Warehouse Representative, 04/2009 - 09/2012
Comcast Cable City, STATE,
  • Resolved customer billing and technical issues, scheduled appointments for service calls, took cash, credit, and check payments, handled customer escalations and inventory tracking.
  • Transferred to warehouse in 2011 where I processed, cleaned, and shipped equipment.
Customer Service Representative, 11/2007 - 11/2008
Verizon Wireless City, STATE,
  • Handled billing and technical issues by researching account options, troubleshooting equipment, and resolving complaints.
Master of Arts: Public Administration, Expected in 2017
The Evergreen State College - Olympia, WA
Coursework included but was not limited to: Public Law, Local Government Finance, Nondiscrimination Policy, Analytical Techniques for Public Service, and Housing Policy. 
Bachelor's Degree: Politics, Philosophy, and Economics, Expected in 2015
University of Washington - Tacoma, WA

Highly proficient in Microsoft applications such as Excel, Outlook, and Word. Able to type 85 words per minute. 

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Resume Overview

School Attended

  • The Evergreen State College
  • University of Washington

Job Titles Held:

  • Division Coordinator (Administrative Assistant 3)
  • Litigation and Discovery Lead (Forms and Records Analyst 2)
  • Session Aide for Senator Steve Conway
  • Legislative Intern
  • Opinion Editor
  • Customer Service Representative/Warehouse Representative
  • Customer Service Representative


  • Master of Arts
  • Bachelor's Degree

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