Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
I am a Master of Public Administration with professional experience in administrative support, policy and procedure development, customer service, and public records.
Highlights
Trained in developing, researching, analyzing, and applying policy, as well as WACs and RCWs
Able to meet weekly and daily deadlines while working independently on complex tasks
Skilled at communicating clearly and effectively with multiple audiences
Experienced technology user with the capacity to learn complex databases
Accomplished writer and confident public speaker
In depth knowledge of the Public Records Act and records retention requirements
Accomplishments
Nominated for the Distinguished Service Award at UW Tacoma
Served as the staff representative on the School of Interdisciplinary Arts and Science's Shared Leadership Team
Recipient of the Mark of Excellence Award from the Society of Professional Journalists
Experience
Division Coordinator (Administrative Assistant 3), 10/2017 - Current State Of Indiana – Hammond, IN,
Providing administrative support to Division Chairs and other faculty leaders. This includes but is not limited to tracking and following up on yearly and quarterly tasks, managing calendars, drafting correspondences, and advising on university policies and procedures.
Maintaining the online course time schedule for two divisions, including inputting courses, implementing changes, and monitoring enrollments.
Proposing, evaluating, and updating policies and processes as needed for efficiency and clarity. This includes drafting forms, toolkits, and other resources for faculty, staff, and students.
Serving as a back-up to front desk student workers, including advising on customer interactions, university policy, and tasks like supply ordering.
Interfacing with multiple units and departments on campus for event support, knowledge sharing, and scheduling coordination.
Maintaining student, faculty, and course databases to assist in policy decisions.
Making travel arrangements for faculty, university visitors, and guest lecturers.
Providing meeting support, including taking meeting minutes, scheduling spaces, and conducting votes.
Performing fiscal transactions such as filing expense reports, processing reimbursements, and reconciling budgets and ProCards.
Litigation and Discovery Lead (Forms and Records Analyst 2), 08/2015 - 10/2017 The Mcclatchy Company – Fresno, CA,
Gathered, reviewed, and redacted records in response to public records requests.
Utilized a wide variety of records storage systems and databases to respond to requests, including Oracle, Discovery Attender, and the state's marijuana traceability system.
Prepared and sent professional and clear correspondence to requesters.
Worked with other units within the agency to guarantee proper records storage and retention.
Served as the agency lead when coordinating responses to subpoenas, requests for discovery, search warrants, and sensitive public records requests. This included training other staff in these areas.
Regularly reviewed materials and interfaced with other departments regarding confidential or sensitive matters.
Session Aide for Senator Steve Conway, 01/2015 - 04/2015 Aeroflow Healthcare – Peoria, IL,
Drafted meeting minutes, reports, and bill analyses for Senator Conway.
Served as the first point of contact for individuals who reached out to our legislative office in person or over the phone.
Responded to constituent requests for assistance and coordinated with state and local agencies to address constituent issues.
Met with interest groups as Senator Conway's designee.
Legislative Intern, 2014 - 03/2014 Washington State Senate – City, STATE,
Responded to constituent requests and concerns, assisted in scheduling appointments, attended weekly committee meetings, researched public policy topics, helped facilitate Town Hall Meetings and other events.
Opinion Editor, 10/2013 - 12/2014 The Tacoma Ledger – City, STATE,
Supervised three to four writers, met weekly deadlines, provided constructive feedback on articles, and wrote weekly opinion articles.
Participated in the first UW Tacoma Justice Project, in which a group of five reporters investigated a possible wrongful conviction stemming from a homicide in Tacoma's Hilltop neighborhood. Received a Mark of Excellence Award from the Society of Professional Journalists.
Customer Service Representative/Warehouse Representative, 04/2009 - 09/2012 Comcast Cable – City, STATE,
Resolved customer billing and technical issues, scheduled appointments for service calls, took cash, credit, and check payments, handled customer escalations and inventory tracking.
Transferred to warehouse in 2011 where I processed, cleaned, and shipped equipment.
Customer Service Representative, 11/2007 - 11/2008 Verizon Wireless – City, STATE,
Handled billing and technical issues by researching account options, troubleshooting equipment, and resolving complaints.
Education
Master of Arts: Public Administration, Expected in 2017 - The Evergreen State College - Olympia, WA GPA: Coursework included but was not limited to: Public Law, Local Government Finance, Nondiscrimination Policy, Analytical Techniques for Public Service, and Housing Policy.
Bachelor's Degree: Politics, Philosophy, and Economics, Expected in 2015 - University of Washington - Tacoma, WA GPA:
Skills
Highly proficient in Microsoft applications such as Excel, Outlook, and Word. Able to type 85 words per minute.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
The Evergreen State College
University of Washington
Job Titles Held:
Division Coordinator (Administrative Assistant 3)
Litigation and Discovery Lead (Forms and Records Analyst 2)
Session Aide for Senator Steve Conway
Legislative Intern
Opinion Editor
Customer Service Representative/Warehouse Representative