. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. I am a dedicated hard worker with general business operations management skills whose knowledgeable about best practices in field, especially effective leadership strategies to motivate employee performance and job satisfaction. Well-organized in approaching problems to investigate causes and determine optimal solutions. Detailed understanding of organizational and regulatory expectations to drive performance. I AM an experienced Project Management Consultant dedicated to delivering exceptional results that meet client needs and accomplish schedule objectives. Successful at keeping multiple projects and customers in balance with advanced multitasking and organizational skills. Seeking to dedicate my 8 years of experience to a challenging role at AMAZON.
Skills
Team Leadership
Policies and Procedures
Learning Platforms
Training Tools and Resources
PPE Compliance
Written and Verbal Communication
Customer Service
Delegating Work
Coaching and Mentoring
Active Listening
Processing Payments
Attention to Detail
Team Leadership and Supervision
Training Method Development
Contract Negotiation
Employee Interviewing
Job Skill Building
Course Materials Development
Staff Development
Hiring and Onboarding
Decision Making
Administrative Management
Financial Statement Review
Business Leadership
Customer Service Management
Business Planning and Strategy
Microsoft Office Proficient
Strong Analytical Thinking
Contracts & Negotiations
Vendor & Supplier Management
Verbal and Written Communication
Employee Training
Issue Resolution
Business Planning
Relationship Building
Verifying Data Accuracy
Collecting Information
Filing and Data Archiving
Administrative Support Specialist
Document Management and Storage
Project Management
Microsoft Office Suite
Microsoft Office
Invoice Processing
Data Processing
Excellent Communication Skills
Critical Thinker
Order Processing
Customer Service-Oriented
Credit Card Payment Processing
Handling Customer Complaints
Office Management
Staff Scheduling
New Hire Orientation
Team Building
Customer Transactions
Research Capabilities
Goals and Objectives
Shipment Tracking
Client Engagement
Complementary Products and Services
Account Management
Problem-Solving
Lifts up to 75+ Pounds
Clean Driving Record
Loading and Unloading
Excellent Sense of Direction
Route Management
Documentation and Reporting
Vehicle Cleaning and Maintenance
GPS Navigation
Valid Driver's License
Mileage Tracking
DOT Compliance
Exceptional Written and Verbal Communication Skills
Comfortable With Overnight Runs
Teamwork and Collaboration
Local Routes Understanding
Responsible Driver
Dependable and Reliable
Local Delivery
Experience
05/2022 to Current
Diversity TrainerKomodo Health – Chicago, IL,
Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
Developed organizational filing systems for correspondence, communications, records and reports.
Scheduled random drug testing for employees to diminish regularity risks.
02/2022 to Current
Lead Contract AdministratorG'BSON & G'BSON LLC./KEYJAY TRANSPO SERVICE – City, STATE,
Reviewed details on incoming contracts and service agreements to keep pricing correct.
Managed and monitored contract change requests and facilitated resolution.
Negotiated changes and issued change orders and contract amendments.
Handled issue resolution tasks promptly to maintain strong relationships with key contracts.
Negotiated and prepared contracts, bids and order forms.
01/2019 to Current
Business Operations ManagerG'BSON & G'BSON LLC. CLEANING & SANITATION SERVICE – City, STATE,
Supervised employees and provided onsite training and continuing education to staff.
Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
Trained employees according to specifics of role and company values.
Trained, coached and mentored employees to facilitate safety and consistent quality of work.
Leveraged social media websites to promote services and gauge customer needs and preferences.
Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
Initiated on-time, under-budget project management to optimize performance.
Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks.
Demonstrated excellent network and relationship building with both external and internal customers.
Managed company operations, providing first-class customer service and cost-effective management of resources while promoting revenue, profitability and production growth.
Evaluated and resolved conflicts and addressed internal and external business problems, building customer confidence by actively listening to concerns and giving appropriate feedback.
Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
Built strong, lasting relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
Provided exceptional leadership on project development.
Performed high-level service in multicultural and diverse environment.
to
Delivery Courier/TransportKEYJAY TRUCKING & TRANSPORT – City, STATE,
Delivered items to customers and presented invoices for payments.
Communicated effectively with dispatch regarding delivery progress and route detours.
Quickly responded to customer inquiries to improve business relationships.
Communicated with dispatchers, management and colleagues to form lasting partnerships.
Documented pickups and deliveries and submitted reports after shift.
Alerted customers to weather-related pickup or delivery delays.
Processed cash, credit card and check payment for services.
Education and Training
Expected in 05/1999 to to
High School Diploma: Dunbar High School - Fort Worth, TX GPA:
Expected in 03/2005 to to
Bachelor of Science: Biological And Physical Sciences New Charter University - Salt Lake City, UT GPA:
Expected in 01/2022 to to
DIPLOMA IN LEGAL STUDIES: ALISON'S SCHOOL OF ONLINE LEARNING - PARKMORE, GALWAY H91 E309, IRELAND, GPA:
Completed professional development to become well-informed of the rules and laws within your homes, organizations, communities, and the country you live in. Learning about the country's legal system will help you become a more aware citizen. You learn the fundamentals of business law concerning different types of business ownership and how to make them law compliant. I learned the law of agency which helps understand the concept of commercial law.
Expected in 03/2022 to to
MASTER CERTIFICATION IN 21ST CENTURY EDUCATION: INSTRUCTIONAL DESIGN FOR ACTIVE LEARNING ALISON'S SCHOOL OF ONLINE LEARNING - PARKMORE, GALWAY H91 E309, IRELAND, GPA:
Completed professional development in INSTRUCTIONAL DESIGN EDUCATION IN 21ST CENTURY LEARNING.
Expected in 03/2022 to to
CERTIFICATION: Business Operations Management ALISON'S SCHOOL OF ONLINE LEARNING - PARKMORE, GALWAY H91 E309, IRELAND, GPA:
Expected in 06/2022 to to
CERTIFICATION: AI FOR LEGAL PROFESSIONALS: LAW & POLICY NATIONAL YANG MING CHIAO TUNG UNIVERSITY - 1001 TA HSUEH RD., HSINCHU, TAIWAN 30010, ROC, GPA:
Expected in 03/2022 to to
CERTIFICATION: BUILDING INFORMATION MODELING COVENTRY UNIVERSITY ONLINE - PRIORITY ST. COVENTRY CV1 5FB, UNITED KINGDOM, GPA:
Expected in 05/2022 to to
MASTER CERTIFICATION IN INNOVATION MANAGEMENT: WINNING IN THE AGE OF DISRUPTION UNIVERSITY OF LEEDS ONLINE COLLEGE COURSE - UNIVERSITY OF LEEDS, LEEDS, LS2 9JT, UK , GPA:
PREPARED ME TO LEAD INNOVATION INITIATIVES BY IDENTIFYING THE KEY CHALLENGES TO INNOVATION. IT OFFERED PRACTICAL INSIGHTS ON HOW TO DRIVE INNOVATION EFFECTIVELY WITHIN EITHER AN ESTABLISHED ORGANIZATION OR A GROWING VENTURE.
Accomplishments
Consistently maintained high customer satisfaction ratings.
Created highly effective new program that significantly impacted efficiency and improved operations.
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