Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Senior Equal Employment Opportunity/Diversity and Inclusion Specialist for the Federal Reserve System in Washington, DC.  in Riverdale, MD.  Also lead for the Equal Employment Opportunity Commission MD-715, as well as, develop Civil Rights training and actively involved in recruitment and outreach activities.  
working with policies, regulations and guidance with focus on violations of Title VII of the Civil Rights Act of 1964 (Title VII); The Equal Pay Act of 1963 (EPA); the Age Discrimination in Employment Act of 1967 (ADEA); Title I and Title V of the Americans with Disabilities Act of 1990 (ADA); Sections 501 and 505 of the Rehabilitation Act of 1973 (amended); and The Civil Rights Act of 1991.
10 years experience in Equal Employment Opportunity --informal and formal complaint processing, compliance, and affirmative employment/reporting; and 4 years experience in Program Compliance--complaint processing, and compliance review team leader. 
For several years handled EEO Investigations (2007-2010), and conducted sufficiency reviews with recommendations to the CR Director and Agency Representative.
Summary of Skills
  • Experienced CR Professional
  • EEO Counseling
  • Investigator
  • Excellent Writer
  • D&I, Outreach and Engagement 
  • Creative Problem Solver
  • Project Management
  • Research and Analysis
  • Webinar Instruction/Presentation
Highlights and Accomplishments
  • Host for Emerging Women’s Leadership Webinars Series;
  • Planned Headquarters Special Emphasis Program Observances in MD & field locations via Video Teleconferencing (VTC) and Webinar; 
  • Team Leader for onsite Civil Rights Compliance Reviews for several programs --housing, and community facilities--conducted reviews in AZ, FL, UT, MD, MT, MI, and WY - FY2012 thru FY2014.
  • Lead for Special Reviews to look at energy services and alleged disparity toward minorities. 
  • Conducted Special Compliance Reviews for FL and MI in FY2014.
  • Prepared "Plan to Reduce Investigation Processing Time" to reduce internal processing to 60 days (2008/2009).
  • Completed EEOC MD 462 report (FY2009 and FY2010).
  • Prepared State Director’s Complaint Annual Status Reports for 48 offices identifying all open formal cases (FY2009 and FY2010);

Work Experience
06/2014 to Current Diversity and Inclusion Specialist (GS-0301-13) USDA/APHIS | City, STATE,

Diversity and Inclusion Specialist/Special Emphasis Programs Manager for the Office of Civil Rights, Diversity and Inclusion since July 2014.

Support the Agency's D&I program initiatives to ensure policies support diversity and inclusion goals, objectives, and established metrics;. Attend D&I meeting with Department lead and work closely with the Office of D&I Director on D&I issues. Back-up to Office of D&I Director in her absence.

For the following Special Emphasis Programs - Hispanic Employment, Asian American Pacific Islander Employment, American Indian/Alaskan Native Employment, and the Federal Women’s Programs - established agendas for quarterly meetings, shared information via email, including recruitment and job announcements; identified resources, discussed information pertaining to issues specific to each group including data, identified and encouraged training and planned annual events/observances.   

Also, lead to analyze Affirmative Employment Program (AEP) (MD-715) data and determine barriers and deficiencies; Develop plans and objectives to increase hiring, recruitment, and retention opportunities for groups with low participation rates/underrepresentation. Provide input to the Human Resources Division on D&I initiatives and accomplishments for annual reporting. 

(Supervisor's Name: Michon Oubichon, Deputy Director D&I, Phone:  

(301) 851-2248);  


2007 to 06/2014 EEO Specialist (GS-0260-13) and EO Specialist (GS-0360-13) USDA/Rural Development | City, STATE,
EEO/EO Specialist for USDA Rural Development, mid-size Federal Agency in Washington, DC.  Held position as EEO Specialist (0260 job series) and EO Specialist (0360 job series) in the Civil Rights Division. Apply Title VI, Title VII, and other Civil Rights laws, USDA/RD regulations; Alternative Dispute Resolution procedures which pertain to both Federally Assisted and Federal Conducted programs and activities;  Agency policies and procedures in the development of complaint processing of both program and employment civil rights.
Processed Program Complaints from 2010 to 2014  and processed Employment Complaints from 2007 to 2010.  Determine basis and issues; made contacts with customers; determine if ADR or early resolution efforts could apply.  Use applicable laws; process and address issues; prepare settlement agreements; and prepare Agency Position Statements with recommendations to resolve or dismiss issues.
Use Alternative Dispute Resolution (ADR) and Mediation Program working with ADR Specialists to resolve EEO and Program complaints at the lowest level possible. Detailed Early Resolution and Conciliation Division (ERCD) in July 2013 to work on ADR cases.  Made contact with all parties to discuss issues, provide information on the process, options—consultations, mediation, conciliation, facilitation, and scheduled sessions. 
Prepared settlement agreements and closed EEO complaints via Department's IComplaints electronic tracking systems.
Prepare reports including the, EEOC MD-462, MD-715, No Fear and data queries in excel spreadsheets, word and pdf formats.
Process formal EEO complaints; coordinate EEO investigations, review acceptance, and other EEO documents to begin investigations.
Approve Investigative plans and draft report of investigations. Prepare statement of work; Maintain budget and prepare invoices for payment.
Amend EEO claims and clarify issues and basis of discrimination. Review and approve report of investigations for legal sufficiency. Maintain log to track payments. Provide estimates to obligate funds for Counseling and Investigations .
Work with Agency General Counsel, prepare for EEOC Hearings; Work with EEOC staff and Administrative Judge.
 (Supervisor's Name: Cheryl Prejuan Greaux, CR Director (Retired), Phone: (703) 328-8515);
06/1999 to 2007 EEO Specialist (GS-0260-12) DoD/Washington Headquarters Services & Defense Information Systems Agency | City, STATE,
EEO Specialist with extensive knowledge of department policies, regulations and guidance with focus on violations of Title VII of the Civil Rights Act of 1964 (Title VII); The Equal Pay Act of 1963 (EPA); the Age Discrimination in Employment Act of 1967 (ADEA); Title I and Title V of the Americans with Disabilities Act of 1990 (ADA); Sections 501 and 505 of the Rehabilitation Act of 1973; and The Civil Rights Act of 1991.
Provide guidance to Office of the Secretary of Defense and Joint Staff management, employees, attorneys and representatives—covering approximately 1500 senior level staff.
Process formal EEO complaints for the Office of the Secretary of Defense (OSD), specifically prepare Accept/Dismissals, and Final Agency Decisions.  Review investigations for legal sufficiency.
Utilize Hadley’s, Cyberfeds and other on-line databases to review case law.  Prepare affirmative employment reports (MD-715, Federal Opportunity Recruitment Program, Hispanic Employment Program, and Disabled Veterans Affirmation Action Program);
Create quarterly and monthly updates for management. Project manager for automated complaints tracking system (IComplaints); 
Work closely with IT Department and vendors to stand up Complaints Tracking Software. 
Participate in the Partnership-in-Education Program as a tutor and backup team leader of volunteer tutors for students at John Tyler Elementary School in Washington, DC which is the adopted school for OSD. Participated in other projects organized to support the students annually including a poster contest, toy drive, and food drive.  Also member of committee to organize and host annual MLK Breakfast for three years.    
 The following EEO positions have similar duties: U.S. Bureau of Engraving and Printing; DoD/Defense Information Systems Agency; U.S. Census Bureau (specific duties and details are available upon request).
08/1987 to 08/1997 Economist (GS-0110-11) USDA/Economic Research Service | City, STATE,
Conduct research as junior Economist, analyze data using basic qualitative and quantitative analytical techniques;
Co-Authored papers and articles for publication in various divisions within the Economic Research Service (ERS). Specifically provided support for the Natural Resources Division senior level Economist by analyzing data and conducting research on organic farming practices vs chemical farming practices.
Used various sources of data, publications and surveys and computer skills to support research projects. Co-Authored two "Updates" and authored a paper on organic farming practices. 
Provide data analysis, charts and statistics for a USDA Statistical Bulletin on “Production Practices..” The (2) “Updates” and the Statistical Bulletins can be found on the internet via ERS's web page at: and searching “JessicaClaire.”
Created statistical estimates for the International Trade Division creating estimates of producer and consumer subsidies using import and export data for major agricultural commodities. These estimates were used in the General Agreement on Tariffs and Trade (GATT) negotiations to support U.S. farmers.
Applied and selected for the Agency Career Development program to obtain financial assistance for graduate course work in Applied Economics Program at American University in Washington, DC. Course work included Advanced Econometrics and Women Studies looking at wage gap and issues that impact working women and family in the US and Developing Countries.
(Supervisor’s Name:  Doris Newton, Acting Branch Chief, Phone:  (202) 205-5695)
Training and Education
Expected in 2016 | Barrier Analysis Training Rushford Associates, Inc., Riverdale , MD GPA:
Expected in 2016 | Executive Writing Contractor, Riverdale, MD GPA:
Expected in 2015 Instructor Training Course | USA Graduate School, Washington, DC GPA:
Expected in 2014 | CR Refresher and Complaince Review Training USDA, Washington, DC GPA:
Expected in 2014 | Special Emphasis Program Manager Course USDA, Washington, DC GPA:
Expected in 2013 | SES Performance Mgmt USDA, Washington, DC GPA:
Expected in 2010 | Reasonable Accommodations CR Course USDA, Washington, DC GPA:
Expected in 2009 | Writing Fnal Agency Decisions EEOC, Alexandria, VA GPA:
Expected in 2009 | Leadership Skills for Supervisors USDA, Washington , DC GPA:
Expected in 2009 | EEO Legal Sufficiency Reviews* EEOC, Alexandria, VA GPA:
Expected in 1997 Master of Arts | Applied Economics The American University, Washington, DC GPA:
Expected in | *Earlier Training Provided Upon Request, , GPA:
Performance Cash Award (USDA), 2015 (Superior Performance Level)
Cultural Transformation Cash Award (USDA), 2014;
Performance Cash Award (USDA), 2012 (Outstanding performance level); Performance Cash Award (USDA), 2011 (Outstanding performance level); Performance Cash Award (USDA), 2010 (Outstanding performance level)**;
**Earlier Year's Performance Awards available Upon Request

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    School Attended

    • Rushford Associates, Inc.
    • Contractor
    • USA Graduate School
    • USDA
    • USDA
    • USDA
    • USDA
    • EEOC
    • USDA
    • EEOC
    • The American University
    • *Earlier Training Provided Upon Request

    Job Titles Held:

    • Diversity and Inclusion Specialist (GS-0301-13)
    • EEO Specialist (GS-0260-13) and EO Specialist (GS-0360-13)
    • EEO Specialist (GS-0260-12)
    • Economist (GS-0110-11)


    • Instructor Training Course
    • Master of Arts

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