Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Human Resource Master of Professional Studies candidate, certified in Diversity and Inclusion, and Military Veteran Spouse with a professional background of 12+ years in office administration and four years performing HR tasks. Range of technical proficiency skills with in-depth knowledge and experience in Microsoft and Office 365, G-Suite, Slack, NetSuite, EPIC, and Oracle. Proven history of fostering organizational needs, adapting to new situations, and driving success within project outcomes. Skillful and proficient in mediating relationships between employees, management, and external organizations to best support business-making decisions.

Skills
  • Diversity and Inclusion
  • Strategic Planning
  • Attention to Detail
  • Employee and Community Engagement
  • Record Management
  • Technically Inclined
  • Workforce improvements
  • Data Entry
  • Conflict resolution techniques
  • Training development
Work History
09/2022 to 11/2022 Diversity, Equity and Inclusion Coordinator Tufin Software Technologies Ltd. | Boston, MA,

Hand-selected by the Military Spouse Program, sponsored by the U.S. Chamber of Commerce Foundation to participate as a fellow.

  • Collaborated with directors, hiring managers, consultants, brand ambassadors, and multiple business divisions to improve organizational communications regarding employee resource groups.
  • Developed strategies to promote diversity in faculty and staff hiring and actively participated in building strong networks and recruitment sources.
  • Created organizational filing systems for records, correspondence, document produce reports, conducted investigative research, tracking, data, and techniques to improve efficiency with minimal guidance, bolstering in a 12% increase in productivity.
  • Designed strategic diversity-first program outline for employee resource groups to focus on belonging and inclusiveness for employees and consultants.
03/2021 to 11/2021 Patient Access Associate ll Inova Health System | City, STATE,

Assisted physicians, managers, human resources, team members, and external community businesses to best support patient engagement, health, claims, and services in a safe, fast-paced environment.

  • Aided 14 physicians, 18+ nurses, and 290+ patients, which increased patient satisfaction scores by 20% within five months.
  • Contributed to reducing accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Secure patient information and confidential medical records in compliance with HIPAA privacy laws to protect patient's privacy.
  • Independently performed administrative tasks such as; scheduling, phones, faxing, filling, and creating referrals with minimal guidance.
02/2017 to 12/2018 Office Administrator Nobel Ed Learning | City, STATE,

Responsible for organizing facility operations, policies, procedures, clerical duties, enrollment, pre-screening, training, employee files, and candidate onboarding to maximize organizational goals and team productivity.

  • Established a team of 65 staff members and processed 250+ accounts from internal and external entities.
  • Reconciled account files and monthly reports, lowering costs by 12%.
  • Worked closely with leadership and employees to improve work relationships, community engagement, morale, and retention. Resulting in a drive of 8% for our summer term.
  • Retained open communication with customers, community, parents, and employees to foster positive relations.
01/2015 to 05/2018 Assistant Case Manager/ Residential Service Specialist New Hope Housing Inc | City, STATE,

Coordinated and implemented strategic methods to support clients in sustainable housing, permanent employment, and medical services using community engagement outreach, research instruments, and federal and state assistance services.

  • Led a diverse and inclusive team of 25 employees & trained 5, along with assisting 200+ residents between two facilities.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Actively listen to customers and clients' needs, yet provide conflict resolutions when required.
  • Developed and created programs and monitored effectiveness against individual clients needs. Which led to successfully housing 3 clients and guiding 9+ residents to acquiring employment.
Education
Expected in 08/2023 Master of Science | Human Resources Georgetown University, District Of Columbia, GPA:
Expected in 05/2022 Bachelor of Science | Administrative Compliance & Healthcare James Madison University, Harrisonburg, VA GPA:
  • Dean's List Fall 2022
Certifications
  • Diversity and Inclusion, Cornell University
  • Collaborative Institutional Training Initiative Program (CITI), Human Research, James Madison University
  • Diversity Recruiting, Human Resources: Payroll and Talent Sourcing, LinkedIN
Skills
  • Diversity and Inclusion
  • Strategic Planning
  • Attention to Detail
  • Employee and Community Engagement
  • Record Management
  • Technically Inclined
  • Workforce improvements
  • Data Entry
  • Conflict resolution techniques
  • Training development
Work History
09/2022 to 11/2022 Diversity, Equity and Inclusion Coordinator Pyramid Consulting Inc | Atlanta, GA

Hand-selected by the Military Spouse Program, sponsored by the U.S. Chamber of Commerce Foundation to participate as a fellow.

  • Collaborated with directors, hiring managers, consultants, brand ambassadors, and multiple business divisions to improve organizational communications regarding employee resource groups.
  • Developed strategies to promote diversity in faculty and staff hiring and actively participated in building strong networks and recruitment sources.
  • Created organizational filing systems for records, correspondence, document produce reports, conducted investigative research, tracking, data, and techniques to improve efficiency with minimal guidance, bolstering in a 12% increase in productivity.
  • Designed strategic diversity-first program outline for employee resource groups to focus on belonging and inclusiveness for employees and consultants.
03/2021 to 11/2021 Patient Access Associate ll Inova Health System | Alexandria, VA

Assisted physicians, managers, human resources, team members, and external community businesses to best support patient engagement, health, claims, and services in a safe, fast-paced environment.

  • Aided 14 physicians, 18+ nurses, and 290+ patients, which increased patient satisfaction scores by 20% within five months.
  • Contributed to reducing accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Secure patient information and confidential medical records in compliance with HIPAA privacy laws to protect patient's privacy.
  • Independently performed administrative tasks such as; scheduling, phones, faxing, filling, and creating referrals with minimal guidance.
02/2017 to 12/2018 Office Administrator Nobel Ed Learning | Woodbridge, VA

Responsible for organizing facility operations, policies, procedures, clerical duties, enrollment, pre-screening, training, employee files, and candidate onboarding to maximize organizational goals and team productivity.

  • Established a team of 65 staff members and processed 250+ accounts from internal and external entities.
  • Reconciled account files and monthly reports, lowering costs by 12%.
  • Worked closely with leadership and employees to improve work relationships, community engagement, morale, and retention. Resulting in a drive of 8% for our summer term.
  • Retained open communication with customers, community, parents, and employees to foster positive relations.
01/2015 to 05/2018 Assistant Case Manager/ Residential Service Specialist New Hope Housing Inc | Alexandria, VA

Coordinated and implemented strategic methods to support clients in sustainable housing, permanent employment, and medical services using community engagement outreach, research instruments, and federal and state assistance services.

  • Led a diverse and inclusive team of 25 employees & trained 5, along with assisting 200+ residents between two facilities.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Actively listen to customers and clients' needs, yet provide conflict resolutions when required.
  • Developed and created programs and monitored effectiveness against individual clients needs. Which led to successfully housing 3 clients and guiding 9+ residents to acquiring employment.

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Resume Overview

School Attended

  • Georgetown University
  • James Madison University

Job Titles Held:

  • Diversity, Equity and Inclusion Coordinator
  • Patient Access Associate ll
  • Office Administrator
  • Assistant Case Manager/ Residential Service Specialist

Degrees

  • Master of Science
  • Bachelor of Science

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