Human Resource Master of Professional Studies candidate, certified in Diversity and Inclusion, and Military Veteran Spouse with a professional background of 12+ years in office administration and four years performing HR tasks. Range of technical proficiency skills with in-depth knowledge and experience in Microsoft and Office 365, G-Suite, Slack, NetSuite, EPIC, and Oracle. Proven history of fostering organizational needs, adapting to new situations, and driving success within project outcomes. Skillful and proficient in mediating relationships between employees, management, and external organizations to best support business-making decisions.
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Hand-selected by the Military Spouse Program, sponsored by the U.S. Chamber of Commerce Foundation to participate as a fellow.
- Collaborated with directors, hiring managers, consultants, brand ambassadors, and multiple business divisions to improve organizational communications regarding employee resource groups.
- Developed strategies to promote diversity in faculty and staff hiring and actively participated in building strong networks and recruitment sources.
- Created organizational filing systems for records, correspondence, document produce reports, conducted investigative research, tracking, data, and techniques to improve efficiency with minimal guidance, bolstering in a 12% increase in productivity.
- Designed strategic diversity-first program outline for employee resource groups to focus on belonging and inclusiveness for employees and consultants.
Assisted physicians, managers, human resources, team members, and external community businesses to best support patient engagement, health, claims, and services in a safe, fast-paced environment.
- Aided 14 physicians, 18+ nurses, and 290+ patients, which increased patient satisfaction scores by 20% within five months.
- Contributed to reducing accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Secure patient information and confidential medical records in compliance with HIPAA privacy laws to protect patient's privacy.
- Independently performed administrative tasks such as; scheduling, phones, faxing, filling, and creating referrals with minimal guidance.
Responsible for organizing facility operations, policies, procedures, clerical duties, enrollment, pre-screening, training, employee files, and candidate onboarding to maximize organizational goals and team productivity.
- Established a team of 65 staff members and processed 250+ accounts from internal and external entities.
- Reconciled account files and monthly reports, lowering costs by 12%.
- Worked closely with leadership and employees to improve work relationships, community engagement, morale, and retention. Resulting in a drive of 8% for our summer term.
- Retained open communication with customers, community, parents, and employees to foster positive relations.
Coordinated and implemented strategic methods to support clients in sustainable housing, permanent employment, and medical services using community engagement outreach, research instruments, and federal and state assistance services.
- Led a diverse and inclusive team of 25 employees & trained 5, along with assisting 200+ residents between two facilities.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Actively listen to customers and clients' needs, yet provide conflict resolutions when required.
- Developed and created programs and monitored effectiveness against individual clients needs. Which led to successfully housing 3 clients and guiding 9+ residents to acquiring employment.
- Dean's List Fall 2022
- Diversity and Inclusion, Cornell University
- Collaborative Institutional Training Initiative Program (CITI), Human Research, James Madison University
- Diversity Recruiting, Human Resources: Payroll and Talent Sourcing, LinkedIN
- Diversity and Inclusion
- Strategic Planning
- Attention to Detail
- Employee and Community Engagement
- Record Management
- Technically Inclined
- Workforce improvements
- Data Entry
- Conflict resolution techniques
- Training development
Hand-selected by the Military Spouse Program, sponsored by the U.S. Chamber of Commerce Foundation to participate as a fellow.
- Collaborated with directors, hiring managers, consultants, brand ambassadors, and multiple business divisions to improve organizational communications regarding employee resource groups.
- Developed strategies to promote diversity in faculty and staff hiring and actively participated in building strong networks and recruitment sources.
- Created organizational filing systems for records, correspondence, document produce reports, conducted investigative research, tracking, data, and techniques to improve efficiency with minimal guidance, bolstering in a 12% increase in productivity.
- Designed strategic diversity-first program outline for employee resource groups to focus on belonging and inclusiveness for employees and consultants.
Assisted physicians, managers, human resources, team members, and external community businesses to best support patient engagement, health, claims, and services in a safe, fast-paced environment.
- Aided 14 physicians, 18+ nurses, and 290+ patients, which increased patient satisfaction scores by 20% within five months.
- Contributed to reducing accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Secure patient information and confidential medical records in compliance with HIPAA privacy laws to protect patient's privacy.
- Independently performed administrative tasks such as; scheduling, phones, faxing, filling, and creating referrals with minimal guidance.
Responsible for organizing facility operations, policies, procedures, clerical duties, enrollment, pre-screening, training, employee files, and candidate onboarding to maximize organizational goals and team productivity.
- Established a team of 65 staff members and processed 250+ accounts from internal and external entities.
- Reconciled account files and monthly reports, lowering costs by 12%.
- Worked closely with leadership and employees to improve work relationships, community engagement, morale, and retention. Resulting in a drive of 8% for our summer term.
- Retained open communication with customers, community, parents, and employees to foster positive relations.
Coordinated and implemented strategic methods to support clients in sustainable housing, permanent employment, and medical services using community engagement outreach, research instruments, and federal and state assistance services.
- Led a diverse and inclusive team of 25 employees & trained 5, along with assisting 200+ residents between two facilities.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Actively listen to customers and clients' needs, yet provide conflict resolutions when required.
- Developed and created programs and monitored effectiveness against individual clients needs. Which led to successfully housing 3 clients and guiding 9+ residents to acquiring employment.
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Resume Overview
School Attended
- Georgetown University
- James Madison University
Job Titles Held:
- Diversity, Equity and Inclusion Coordinator
- Patient Access Associate ll
- Office Administrator
- Assistant Case Manager/ Residential Service Specialist
Degrees
- Master of Science
- Bachelor of Science
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