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Dispatch Transport Coordinator Resume Example

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DISPATCH TRANSPORT COORDINATOR
Experience
Dispatch Transport Coordinator, 04/2019 to Current
Company Name – City, State
  • Responsible for inbound vehicles, assigning vehicles, negotiating rates, directing and supervising carriers for vehicles.
  • Determining carrier type for each assignment and pricing specialized moves.
  • Maintain good communication and liaison between clients and carriers, with emphasis and confirmation of vehicle transit and arrivals.
  • Troubleshoots problems that may occur by working on solutions to benefit client needs.
  • Worked with carriers to resolve unforeseen problems, improving operations and providing exceptional customer service.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Dispatcher-Manager, 01/1996 to 01/1999
Company Name – City, State
  • Planned and managed freight shipments in locally and nationwide.
  • Directed drivers and had close communication with shippers and worked with scheduled deliveries.
  • Worked with LTL loads, FTL, flatbeds and drop decks for special loads requiring permits.
  • For special oversized loads, I purchased authorized state, county, and local permits, as well as planned with freight escort companies and local police when necessary.
  • Maintained fuel permits, trip permits and oversaw driver logs, and scheduled for truck maintenance.
  • Gave customers shipping rates and negotiated brokered freight not hauled on our own trucks.
  • Some major companies were Cummins Cal, usually overloaded loads, along with Maxon and Morgan liftgates.
  • Responsible for scheduling drivers for pickup, transit, and delivery.
  • Worked with shipping managers to make their deadlines and ensure products were delivered as negotiated.
  • Scheduled tractor Shawna Schloe PAGE 2 and trailer maintenance when needed and obtained trip permits for oversized loads.
  • Worked with vans, flatbeds, and step-decks in both LTL and FTL.
  • Organized shipment arrangements with other carriers if freight was going out of our region and picked up freight locally for other carriers.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Responded to over daily caller requests with information about assistance and timeframes.
  • Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
Freight Broker Broker, 01/1995 to 01/1996
Company Name – City, State
  • Provided shipping rates and set up and scheduled pickup and delivery of products through contracted and acquired carriers.
  • Contacted existing customers to update accounts and confirm deals.
  • Tracked shipments and trucks out on deliveries.
  • Negotiated and arranged the transport of goods with shipping or freight companies.
  • Entered shipping information into the computer system and estimated freight and postal rates.
Freight Clerk, 01/1994 to 01/1995
Company Name – City, State
  • Responsible for billing codes, bills of lading, filling, and OS&D
  • Assisted dispatch when needed
  • Entered shipping information into a computer system
  • Worked with other terminals to locate lost freight, and determine where damage to freight occured
Freight Clerk, 01/1992 to 01/1994
Company Name – City, State
  • Shipping clerk, and biller.
  • Loaded containers for ocean transport.
  • Worked in the collection of some accounts receivables.
  • Created and checked export documentation for containers leaving the port.
  • Worked with customers to understand requirements and provide exceptional customer service.
  • Negotiated and arranged the transport of goods with shipping or freight companies.
  • Entered shipping information into the computer system and estimated freight and postal rates.
Account Executive, 01/1990 to 09/1992
Company Name – City, State
  • Grew client base by negotiating contracts with business clients through cold calling, referral follow-ups, networking, and writing of radio advertisements for clients.
  • Strengthened customer relationships with a proactive and collaborative approach to managing needs.
  • Increased sales with the execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Wrote and created radio advertisements for client approval.
  • Created unique ads for each client to draw attention to the business or product.
  • Created and supervised a live show at customers' locations with live DJ support featuring the announcement of location and sales, with a live show of going on in four-hour segments.
Work History
Dispatch Transport Coordinator, 04/2019 to Current
Company Name – City, State
  • Responsible for inbound vehicles, assigning vehicles, negotiating rates, directing and supervising carriers for vehicles.
  • Determining carrier type for each assignment and pricing specialized moves.
  • Maintain good communication and liaison between clients and carriers, with emphasis and confirmation of vehicle transit and arrivals.
  • Troubleshoots problems that may occur by working on solutions to benefit client needs.
  • Worked with carriers to resolve unforeseen problems, improving operations and providing exceptional customer service.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Dispatcher-Manager, 01/1996 to 01/1999
Company Name – City, State
  • Planned and managed freight shipments in locally and nationwide.
  • Directed drivers and had close communication with shippers and worked with scheduled deliveries.
  • Worked with LTL loads, FTL, flatbeds and drop decks for special loads requiring permits.
  • For special oversized loads, I purchased authorized state, county, and local permits, as well as planned with freight escort companies and local police when necessary.
  • Maintained fuel permits, trip permits and oversaw driver logs, and scheduled for truck maintenance.
  • Gave customers shipping rates and negotiated brokered freight not hauled on our own trucks.
  • Some major companies were Cummins Cal, usually overloaded loads, along with Maxon and Morgan liftgates.
  • Responsible for scheduling drivers for pickup, transit, and delivery.
  • Worked with shipping managers to make their deadlines and ensure products were delivered as negotiated.
  • Scheduled tractor Shawna Schloe PAGE 2 and trailer maintenance when needed and obtained trip permits for oversized loads.
  • Worked with vans, flatbeds, and step-decks in both LTL and FTL.
  • Organized shipment arrangements with other carriers if freight was going out of our region and picked up freight locally for other carriers.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Responded to over daily caller requests with information about assistance and timeframes.
  • Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
Freight Broker Broker, 01/1995 to 01/1996
Company Name – City, State
  • Provided shipping rates and set up and scheduled pickup and delivery of products through contracted and acquired carriers.
  • Contacted existing customers to update accounts and confirm deals.
  • Tracked shipments and trucks out on deliveries.
  • Negotiated and arranged the transport of goods with shipping or freight companies.
  • Entered shipping information into the computer system and estimated freight and postal rates.
Freight Clerk, 01/1994 to 01/1995
Company Name – City, State
  • Responsible for billing codes, bills of lading, filling, and OS&D.
  • Assisted dispatch when needed.
  • Entered shipping information into a computer system.
  • Worked with other terminals to locate lost freight, and determine where damage to freight occured.
Freight Clerk, 01/1992 to 01/1994
Company Name – City, State
  • Shipping clerk, and biller.
  • Loaded containers for ocean transport.
  • Worked in the collection of some accounts receivables.
  • Created and checked export documentation for containers leaving the port.
  • Worked with customers to understand requirements and provide exceptional customer service.
  • Negotiated and arranged the transport of goods with shipping or freight companies.
  • Entered shipping information into the computer system and estimated freight and postal rates.
Account Executive, 01/1990 to 09/1992
Company Name – City, State
  • Grew client base by negotiating contracts with business clients through cold calling, referral follow-ups, networking, and writing of radio advertisements for clients.
  • Strengthened customer relationships with a proactive and collaborative approach to managing needs.
  • Increased sales with the execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Wrote and created radio advertisements for client approval.
  • Created unique ads for each client to draw attention to the business or product.
  • Created and supervised a live show at customers' locations with live DJ support featuring the announcement of location and sales, with a live show of going on in four-hour segments.
Education
Bachelor of Arts: Psychology, 04/2018
Columbia College - City, State
GPA: 3.42, Dean's List during many quarters.
Video Editing and Graphic Design, 2004
Edmonds Community College - City, State
GPA: 3.93, On Deans List the majority of the time
Summary

Experienced logistics and dispatch manager with over 9 years of experience in the transportation industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Enthusiastic client representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. A clear understanding of service and customer satisfaction and training in sales. Motivated to learn, grow and excel.

Highlights
  • Transportation and logistics planning
  • Skilled in active listening, establishing
  • Transportation schedules rapport with customers, and delivering
  • Dispatch planning superior service
  • Possess knowledge of managing
  • Able to give precise and detailed
  • Workflow including planning and information such as costs, options,
  • Organization schedules to clients and directions to
  • Transportation specialist drivers.
  • Oversize cargo transport
  • Able to establish and maintain
  • Equipment transport relationships with customers, staff,
  • Transportation regulations and management
  • Able to instruct employees, direct
  • Microsoft Office Suite, AS400, H2Q,
  • Between departments, and coordinate and various entry systems
  • Tasks needed
  • SALES/BUSINESS
  • Proven ability to create cost-efficient DEVELOPMENT:
  • Methods towards the end goal.
  • Able to develop relationships and built
  • Liaison with customers while ensuring
  • Premium buying experience
  • Proficient in selling, writing contracts,
  • And closing sales while contributing to
  • A profitable bottom-line growth
  • Skilled in creating a book of
  • Customers through referrals,
  • Networking, and hosting special events
  • Accounts receivables, OS
  • Accounts receivables, Cold, Directing, Negotiating, Selling
  • Advertisements, Ccalling, Documentation, Networking, SALES
  • Ads, Contracts, Drivers, OS, Scheduling
  • Approach, Negotiating contracts, Special events, PAGE 2, Shipping
  • AS400, Conversion, Filling, Personnel, Supervising
  • Billing, Draw, Listening, Police, Transportation
  • Book, Client, Logistics, Pricing, Type
  • Buying experience, Clients, Managing, Progress, Unique
  • Clarify, Customer service, Microsoft Office Suite, Radio, Workflow
  • Closing, Delivery, Win, Rapport
Skills
  • TTransportation and logistics planning
  • SSkilled in active listening, establishing
  • TTransportation schedules rapport with customers, and delivering
  • DDispatch planning superior service
  • PPossess knowledge of managing
  • AAble to give precise and detailed
  • Wworkflow including planning and information such as costs, options,
  • Oorganization schedules to clients and directions to
  • TTransportation specialist drivers.
  • OOversize cargo transport
  • AAble to establish and maintain
  • EEquipment transport relationships with customers, staff,
  • TTransportation regulations and management
  • AAble to instruct employees, direct
  • MMicrosoft Office Suite, AS400, H2Q,
  • Bbetween departments, and coordinate and various entry systems
  • Ttasks needed
  • SSALES/BUSINESS
  • PProven ability to create cost-efficient DEVELOPMENT:
  • Mmethods towards the end goal.
  • AAble to develop relationships and built
  • Lliaison with customers while ensuring
  • Ppremium buying experience
  • PProficient in selling, writing contracts,
  • Aand closing sales while contributing to
  • Aa profitable bottom-line growth
  • SSkilled in creating a book of
  • Ccustomers through referrals,
  • Nnetworking, and hosting special events
  • AAccounts receivables, OS,
  • Accounts receivables, advertisements, ads, approach, AS400, billing, book, buying experience, clarify, closing, cold
  • Ccalling, contracts, negotiating contracts, conversion, draw, client, clients, customer service, delivery, directing, documentation, drivers, special events, filling, listening, logistics, managing, Microsoft Office Suite, win, negotiating, networking, OS, PAGE 2, personnel, police, pricing, progress, radio, rapport, selling, SALES, scheduling, Shipping, supervising, Transportation, type, unique, workflow
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    Resume Overview

    School Attended

    • Columbia College
    • Edmonds Community College

    Job Titles Held:

    • Dispatch Transport Coordinator
    • Dispatcher-Manager
    • Freight Broker Broker
    • Freight Clerk
    • Account Executive

    Degrees

    • Bachelor of Arts : Psychology , 04/2018
      Video Editing and Graphic Design , 2004

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