, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Experience
04/2019 to Current
Dispatch Transport CoordinatorLegacy – Louisville, KY,
Responsible for inbound vehicles, assigning vehicles, negotiating rates, directing
and supervising carriers for vehicles.
Determining carrier type for each assignment and pricing specialized moves.
Maintain good communication and liaison between clients and carriers, with
emphasis and confirmation of vehicle transit and arrivals.
Troubleshoots problems that may occur by working on solutions to benefit client
needs.
Worked with carriers to resolve unforeseen problems, improving operations and
providing exceptional customer service.
Resolved conflicts and negotiated agreements between parties in order to reach
win-win solutions to disagreements and clarify misunderstandings.
01/1996 to 01/1999
Dispatcher-ManagerLegacy – Olive Branch, MS,
Planned and managed freight shipments in locally and nationwide.
Directed drivers and had close communication with shippers and worked with
scheduled deliveries.
Worked with LTL loads, FTL, flatbeds and drop decks for special loads requiring
permits.
For special oversized loads, I purchased authorized state, county, and local
permits, as well as planned with freight escort companies and local police when
necessary.
Maintained fuel permits, trip permits and oversaw driver logs, and scheduled for
truck maintenance.
Gave customers shipping rates and negotiated brokered freight not hauled on our
own trucks.
Some major companies were Cummins Cal, usually overloaded loads, along with
Maxon and Morgan liftgates.
Responsible for scheduling drivers for pickup, transit, and delivery.
Worked with shipping managers to make their deadlines and ensure products were
delivered as negotiated.
Scheduled tractor Shawna Claire PAGE 2 and trailer maintenance when needed
and obtained trip permits for oversized loads.
Worked with vans, flatbeds, and step-decks in both LTL and FTL.
Organized shipment arrangements with other carriers if freight was going out of
our region and picked up freight locally for other carriers.
Kept detailed track of all available field personnel and all in-progress and
completed calls.
Responded to over daily caller requests with information about assistance and
timeframes.
Trained new employees in various procedures and gave feedback on daily work
performance to increase productivity and caller satisfaction.
01/1995 to 01/1996
Freight Broker
BrokerCybergrx – Denver, CO,
Provided shipping rates and set up and scheduled pickup and delivery of products
through contracted and acquired carriers.
Contacted existing customers to update accounts and confirm deals.
Tracked shipments and trucks out on deliveries.
Negotiated and arranged the transport of goods with shipping or freight companies.
Entered shipping information into the computer system and estimated freight and
postal rates.
01/1994 to 01/1995
Freight ClerkABF Freight Systems - Nashville – City, STATE,
Responsible for billing codes, bills of lading, filling, and OS&D
Assisted dispatch when needed
Entered shipping information into a computer system
Worked with other terminals to locate lost freight, and determine where damage to freight occured
01/1992 to 01/1994
Freight ClerkTriangle Transportation L – City, STATE,
Shipping clerk, and biller.
Loaded containers for ocean transport.
Worked in the collection of some accounts receivables.
Created and checked export documentation for containers leaving the port.
Worked with customers to understand requirements and provide exceptional
customer service.
Negotiated and arranged the transport of goods with shipping or freight companies.
Entered shipping information into the computer system and estimated freight and
postal rates.
01/1990 to 09/1992
Account ExecutiveKRKO Radio – City, STATE,
Grew client base by negotiating contracts with business clients through cold
calling, referral follow-ups, networking, and writing of radio advertisements for
clients.
Strengthened customer relationships with a proactive and collaborative approach
to managing needs.
Increased sales with the execution of full sales cycle processing from initial lead
processing through conversion and closing.
Wrote and created radio advertisements for client approval.
Created unique ads for each client to draw attention to the business or product.
Created and supervised a live show at customers' locations with live DJ support
featuring the announcement of location and sales, with a live show of going on in
four-hour segments.
Work History
04/2019 to Current
Dispatch Transport Coordinator Manheim Seattle – Kent, WA
Responsible for inbound vehicles, assigning vehicles, negotiating rates, directing
and supervising carriers for vehicles.
Determining carrier type for each assignment and pricing specialized moves.
Maintain good communication and liaison between clients and carriers, with
emphasis and confirmation of vehicle transit and arrivals.
Troubleshoots problems that may occur by working on solutions to benefit client
needs.
Worked with carriers to resolve unforeseen problems, improving operations and
providing exceptional customer service.
Resolved conflicts and negotiated agreements between parties in order to reach
win-win solutions to disagreements and clarify misunderstandings.
01/1996 to 01/1999
Dispatcher-Manager KTMI Transportation – Montebello, CA
Planned and managed freight shipments in locally and nationwide.
Directed drivers and had close communication with shippers and worked with
scheduled deliveries.
Worked with LTL loads, FTL, flatbeds and drop decks for special loads requiring
permits.
For special oversized loads, I purchased authorized state, county, and local
permits, as well as planned with freight escort companies and local police when
necessary.
Maintained fuel permits, trip permits and oversaw driver logs, and scheduled for
truck maintenance.
Gave customers shipping rates and negotiated brokered freight not hauled on our
own trucks.
Some major companies were Cummins Cal, usually overloaded loads, along with
Maxon and Morgan liftgates.
Responsible for scheduling drivers for pickup, transit, and delivery.
Worked with shipping managers to make their deadlines and ensure products were
delivered as negotiated.
Scheduled tractor Shawna Claire PAGE 2 and trailer maintenance when needed
and obtained trip permits for oversized loads.
Worked with vans, flatbeds, and step-decks in both LTL and FTL.
Organized shipment arrangements with other carriers if freight was going out of
our region and picked up freight locally for other carriers.
Kept detailed track of all available field personnel and all in-progress and
completed calls.
Responded to over daily caller requests with information about assistance and
timeframes.
Trained new employees in various procedures and gave feedback on daily work
performance to increase productivity and caller satisfaction.
01/1995 to 01/1996
Freight Broker
Broker Associated Transportation – Long Beach, CA
Provided shipping rates and set up and scheduled pickup and delivery of products
through contracted and acquired carriers.
Contacted existing customers to update accounts and confirm deals.
Tracked shipments and trucks out on deliveries.
Negotiated and arranged the transport of goods with shipping or freight companies.
Entered shipping information into the computer system and estimated freight and
postal rates.
01/1994 to 01/1995
Freight Clerk ABF Freight Systems - Nashville – Los Angeles, TN, CA
Responsible for billing codes, bills of lading, filling, and OS&D.
Assisted dispatch when needed.
Entered shipping information into a computer system.
Worked with other terminals to locate lost freight, and determine where damage to
freight occured.
01/1992 to 01/1994
Freight Clerk Triangle Transportation l – Montebello, CA
Shipping clerk, and biller.
Loaded containers for ocean transport.
Worked in the collection of some accounts receivables.
Created and checked export documentation for containers leaving the port.
Worked with customers to understand requirements and provide exceptional
customer service.
Negotiated and arranged the transport of goods with shipping or freight companies.
Entered shipping information into the computer system and estimated freight and
postal rates.
01/1990 to 09/1992
Account Executive KRKO Radio – Everett, WA
Grew client base by negotiating contracts with business clients through cold
calling, referral follow-ups, networking, and writing of radio advertisements for
clients.
Strengthened customer relationships with a proactive and collaborative approach
to managing needs.
Increased sales with the execution of full sales cycle processing from initial lead
processing through conversion and closing.
Wrote and created radio advertisements for client approval.
Created unique ads for each client to draw attention to the business or product.
Created and supervised a live show at customers' locations with live DJ support
featuring the announcement of location and sales, with a live show of going on in
four-hour segments.
Education
Expected in 04/2018
Bachelor of Arts: Psychology Columbia College - Columbia, MO GPA: GPA: 3.42, Dean's List during many quarters.
Expected in 2004
: Video Editing and Graphic Design Edmonds Community College - Lynnwood, WA GPA: GPA: 3.93, On Deans List the majority of the time
Summary
Experienced logistics and dispatch manager with over 9 years of experience in the transportation industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Enthusiastic client representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. A clear understanding of service and customer satisfaction and training in sales. Motivated to learn, grow and excel.
Highlights
Transportation and logistics planning
Skilled in active listening, establishing
Transportation schedules rapport with customers, and delivering
Dispatch planning superior service
Possess knowledge of managing
Able to give precise and detailed
Workflow including planning and information such as costs, options,
Organization schedules to clients and directions to
Transportation specialist drivers.
Oversize cargo transport
Able to establish and maintain
Equipment transport relationships with customers, staff,
Transportation regulations and management
Able to instruct employees, direct
Microsoft Office Suite, AS400, H2Q,
Between departments, and coordinate and various entry systems
Tasks needed
SALES/BUSINESS
Proven ability to create cost-efficient DEVELOPMENT:
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