LiveCareer-Resume

dispatch operations manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

A committed and results-oriented individual. Flexible resource, that is seeking new or existing career opportunities. Offering my unique aptitude in customer acquisition, I can adapt and become skillful in many ways. Deadline conscious, confident, diligent at organization, self-promoting, highly motivated, a quick learner, communicate effectively orally and in writing, with an ability to multi-task with equal efficiency. Ambitious Managing Director with excellent [Skill] and [Skill] skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value. Visionary individual with more than [Number] years working as Managing Director for [Type] organization. Highly communicative and experienced in [Skill] and [Skill]. Strengths in strategic planning, efficiency and team building.

Accomplishments
  • Resolved product issue through consumer testing.
  • Supervised team of [Number] staff members.
  • Generated over $2Million in Sales Revenue and over $450,000.00 in Brokerage Revenue Jan 2019 – Jan 2020 (TQL)
  • 6-Figure Club Award 2019 (TQL)
  • Mentor of The Year Award 2018 (TQL)
  • Team Player of The Year Award 2017 & 2018 (TQL)
  • Declared as a “Founding Member” of a successful satellite office 2017 (TQL Miami)
  • Top Closer of The Year Award 2017 (TQL)
  • HP MVP Award for Best Seller 2011 (HP)
Skills
  • Teambuilding
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Analytical and Critical Thinking
  • Organization and Time Management
  • Interpersonal Communication
  • Self-Motivated
Work History
Dispatch Operations Manager, 08/2021 - 09/2022
City Of Springfield Springfield, MA,
  • Usa, SMARTHOP
  • Developed sales targets, with regards to increasing residual income
  • Researched and educated the CEO on national & state laws regarding labor, wage & employment regulations
  • Coached, trained & managed internal employees
  • Brand Ambassador for the US – First United States employee
  • Researched and pitched potentially profitable clients nationally
  • Assisted in identifying high potential accounts, then managed penetration calls and or customer/prospect visits
  • Developed and maintained accounting and business policies/procedures
  • Liaison between the financial partners, accounts payables, and employees
  • Consulted with marketing on how to increase brand aClaireness.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Reported to management operational activities and maintained current records.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Evaluated current operational processes to help develop, implement and improve practices.
  • Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
  • Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
  • Prepared budget reports and identified resource and labor needs for forecasted workloads.
  • Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
  • Delegated [Type] daily tasks to employees, streamlining daily progress and efficiency.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Scheduled employees for [Timeframe] shifts, taking into account customer traffic and employee strengths.
Director of National Accounts, 04/2020 - 04/2021
Bridgestone Corporation Vancouver, WA,
  • Of national accounts - usa, group nb
  • Developed sales targets, with regards to increasing residual income
  • Researched and educated the CEO on national & state laws regarding labor, wage & employment regulations
  • Coached, trained & managed internal employees
  • Brand Ambassador for the US – First United States employee
  • Researched and pitched potentially profitable clients nationally
  • Assisted in identifying high potential accounts, then managed penetration calls and or customer/prospect visits
  • Developed and maintained accounting and business policies/procedures
  • Liaison between the financial partners, accounts payables, and employees
  • Consulted with marketing on how to increase brand aClaireness.
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Efficiently resolved sales, service and account issues to maximize customer satisfaction.
  • Boosted sales by [Number]%, territory by [Number]% and market share by [Number]% during [Timeframe] using cross-selling techniques.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Operated within budgetary constraints, participated in development of annual budget forecasts, and reconciled operating budget.
  • Improved profit opportunities by cultivating expansion of existing customer base and generating new accounts.
  • Opened new national account customers across [Number] markets and increased product sales to over $[Number].
  • Increased market penetration by growing brand aClaireness.
  • Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
  • Identified profitable business leads and built pipeline of prospective customers.
  • Tracked sales data to assess trends and make proactive strategy changes.
Sales Team Leader, 11/2014 - 01/2020
Gpm Investments Alma, MI,
  • Quickly learned needs of vendors varying from grocery products to construction equipment & fashion accessories
  • Managed acquired accounts across the United States, Canada & Mexico
  • Responsible for continued customer acquisition, customer relations/retention
  • Overseed customers entire freight movement process, from tendering of loads to finalization of delivery
  • Accountable for mentoring employees new to sales and governing our accounts receivables
  • Analyzed data daily, from market fluctuations to estimated costs regarding any additional charges and transit time, while accounting for laws and regulations
  • Lead by example
  • Provided situational coaching and best business practices, while holding no QC violations
  • Acquired and maintained a successful book of business
  • Set the right examples regarding effort, attitude, production, prospecting, ethics, professionalism, and non-complacency
  • Was the “eyes and ears” on the sales floor
  • Observed and conducted interviews
  • Mentored reps on my team
  • Assisted in identifying high potential accounts, then managed penetration calls and or customer/prospect visits
  • Coordinated new ideas with the office leader, to enhance office culture
  • Attended and participated in performance reviews, sales expectations, and leadership meetings
  • Involved in additional leadership responsibilities (SME, Leadership Chairs, Sales Training etc.)
  • Set ambitious sales goals and motivated strong performance to keep team growing effectively.
  • Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
  • Expanded company customer base and cemented market presence by implementing strategic sales plans.
  • Forecasted sales to management and collaborated to build effective sales team.
  • Refined team workflows to better capitalize on individual strengths and maximize market share.
  • Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
  • Built strong team by recruiting and developing top sales talent.
  • Managed [Number]-member sales team activities to consistently meet [Number]% of sales quotas.
  • Monitored sales team performance and provided constructive feedback.
  • Led sales team to exceed quarterly sales goals.
  • Trained, coached and mentored new sales associates for maximum performance.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
Education
Bachelor of Science: Major: Criminal Justice Minor: Hospitality Manage, Expected in 12/2011
-
Florida International - Miami FL,
GPA:
Status -

hospitality management, florida international university

Additional Information
  • Generated over $2Million in Sales Revenue and over $450,000.00 in Brokerage Revenue Jan 2019 – Jan 2020 (TQL) 6-Figure Club Award 2019 (TQL) Mentor of The Year Award 2018 (TQL) Team Player of The Year Award 2017 & 2018 (TQL) Declared as a “Founding Member” of a successful satellite office 2017 (TQL Miami) Top Closer of The Year Award 2017 (TQL) HP MVP Award for Best Seller 2011 (HP) 2

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Florida International

Job Titles Held:

  • Dispatch Operations Manager
  • Director of National Accounts
  • Sales Team Leader

Degrees

  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: