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Dispatch Operations Manager Resume Example

Resume Score: 80%

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DISPATCH OPERATIONS MANAGER
Summary
Skills
  • Customer retention
  • Cross-functional team management
  • Compensation/benefits administration
  • Employee development
  • Supervision and training
  • Recruiting and hiring
  • Cost analysis and savings
  • Purchasing and planning
  • Proficient in Main Street
  • Profit and loss accountability
  • Schedule management
  • Planning and coordination
  • Operational improvement
  • Team building
  • Inventory management
  • Team management
  • Supervision
  • Invoice generation
  • Organization
  • Project organization
  • Problem resolution
  • Communications
  • Customer service
  • Business operations
  • Administrative support
Experience
Dispatch Operations Manager, Glass Doctor of Greater St Louis, July 2020-July 2020St Louis, MO
  • Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
  • Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
Commercial Glazier, Glass Doctor of Greater St Louis, July 2020-July 2020St Louis, MO
  • Fastened glass panes into frames or sashes using clips, points or moldings and added weather seals or putty around pane edges to seal joints.
  • Managed relationships with vendors, clients and coworkers to cultivate positive work environment while driving sales, quality and top-level service.
  • Set glass doors into frames and bolted metal hinges, handles, locks and other hardware to attach doors to frames and walls.
  • Prepared glass for cutting by applying oil to cutting lines and smoothed cut edges through polishing and grinding.
  • Measured and marked outlines and patterns on glass to indicate cutting lines with high accuracy and attention to detail.
  • Conferred with clients to determine project requirements and provide cost estimates, providing detailed updates throughout project execution.
  • Earned and maintained [Number]% customer satisfaction rating during course of employment.
  • Collaborated with team members to complete $[Number] job under extremely stringent deadlines.
  • Fabricated and installed metal sashes and moldings for glass installation using aluminum or steel framing.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Delivered [Product or Service] to customer locations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Handled all delegated tasks, including [Task] and [Task].
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Auto Glass Technician, Glass Doctor of Greater St louis, July 2020-July 2020St Louis, MO
  • Prepared work orders, set up and updated accounts and closed out service tickets.
  • Maintained neat, clean and safe work areas.
  • Received and submitted payments for work.
  • Discussed products, services and accessories with clients.
  • Repaired and installed different types of automobile glass in all makes and models.
  • Removed foreign matter and glass from damaged areas prior to completing repairs.
  • Prepared work areas, applied priming compounds and monitored curing process after installations.
  • Maximized efficiency by selecting appropriate tools, safety equipment and parts according to each job's requirements.
  • Completed high-quality work by installing new foam dams on pinchwelds and rubber-channeling strips around edges of glass or frames.
  • Primed all scratches on pinchwelds with primer and removed all dirt and foreign matter from damaged glass to ready surfaces for installations.
  • Provided customers with accurate price quotes and offered options for various glass grades, trims, and molding replacements to meet individual needs.
  • Installed, repaired and replaced safety glass and related materials, including backglass heating elements, on vehicles and equipment.
  • Removed broken or damaged glass windshields safely using hand tools such as [Tool] and [Tool].
  • Checked for wetness or contamination in damaged areas and dried out moisture prior to making repairs.
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Recognized by management for providing exceptional customer service.
  • Handled all delegated tasks, including [Task] and [Task].
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Delivered [Product or Service] to customer locations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Created agendas and communication materials for team meetings.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Leveraged [Software] to input and compile data gathered from various sources.
  • Improved operations by working with team members and customers to find workable solutions.
  • Maintained updated [Type] knowledge through [Task] and [Task].
Education and Training
High School DiplomaBelleville West High School, , Belleville IllinoisJune 1984
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Glass Doctor of Greater St Louis
  • Glass Doctor of Greater St louis

School Attended

  • Belleville West High School

Job Titles Held:

  • Dispatch Operations Manager
  • Commercial Glazier
  • Auto Glass Technician

Degrees

  • High School Diploma

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