Dispatch Operations Manager Resume Example Glass Doctor Of Greater St Louis

DISPATCH OPERATIONS MANAGER

Summary

Skills

Customer retention
Cross-functional team management
Compensation/benefits administration
Employee development
Supervision and training
Recruiting and hiring
Cost analysis and savings
Purchasing and planning
Proficient in Main Street
Profit and loss accountability
Schedule management
Planning and coordination
Operational improvement

Team building
Inventory management
Team management
Supervision
Invoice generation
Organization
Project organization
Problem resolution
Communications
Customer service
Business operations
Administrative support

Experience

Dispatch Operations Manager, Glass Doctor of Greater St Louis, July 2020-July 2020St Louis, MO

Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.

Commercial Glazier, Glass Doctor of Greater St Louis, July 2020-July 2020St Louis, MO

Fastened glass panes into frames or sashes using clips, points or moldings and added weather seals or putty around pane edges to seal joints.
Managed relationships with vendors, clients and coworkers to cultivate positive work environment while driving sales, quality and top-level service.
Set glass doors into frames and bolted metal hinges, handles, locks and other hardware to attach doors to frames and walls.
Prepared glass for cutting by applying oil to cutting lines and smoothed cut edges through polishing and grinding.
Measured and marked outlines and patterns on glass to indicate cutting lines with high accuracy and attention to detail.
Conferred with clients to determine project requirements and provide cost estimates, providing detailed updates throughout project execution.
Earned and maintained [Number]% customer satisfaction rating during course of employment.
Collaborated with team members to complete $[Number] job under extremely stringent deadlines.
Fabricated and installed metal sashes and moldings for glass installation using aluminum or steel framing.
Improved operations by working with team members and customers to find workable solutions.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Improved customer satisfaction by finding creative solutions to problems.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Delivered [Product or Service] to customer locations.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Answered [Number] calls per [Timeframe] to answer customer questions.
Handled all delegated tasks, including [Task] and [Task].
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Auto Glass Technician, Glass Doctor of Greater St louis, July 2020-July 2020St Louis, MO

Prepared work orders, set up and updated accounts and closed out service tickets.
Maintained neat, clean and safe work areas.
Received and submitted payments for work.
Discussed products, services and accessories with clients.
Repaired and installed different types of automobile glass in all makes and models.
Removed foreign matter and glass from damaged areas prior to completing repairs.
Prepared work areas, applied priming compounds and monitored curing process after installations.
Maximized efficiency by selecting appropriate tools, safety equipment and parts according to each job's requirements.
Completed high-quality work by installing new foam dams on pinchwelds and rubber-channeling strips around edges of glass or frames.
Primed all scratches on pinchwelds with primer and removed all dirt and foreign matter from damaged glass to ready surfaces for installations.
Provided customers with accurate price quotes and offered options for various glass grades, trims, and molding replacements to meet individual needs.
Installed, repaired and replaced safety glass and related materials, including backglass heating elements, on vehicles and equipment.
Removed broken or damaged glass windshields safely using hand tools such as [Tool] and [Tool].
Checked for wetness or contamination in damaged areas and dried out moisture prior to making repairs.
Achieved cost-savings by developing functional solutions to [Type] problems.
Recognized by management for providing exceptional customer service.
Handled all delegated tasks, including [Task] and [Task].
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Answered [Number] calls per [Timeframe] to answer customer questions.
Delivered [Product or Service] to customer locations.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Created agendas and communication materials for team meetings.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Leveraged [Software] to input and compile data gathered from various sources.
Improved operations by working with team members and customers to find workable solutions.
Maintained updated [Type] knowledge through [Task] and [Task].

Education and Training

High School DiplomaBelleville West High School, , Belleville IllinoisJune 1984

Resume Overview

Companies Worked For:

Glass Doctor of Greater St Louis
Glass Doctor of Greater St louis

School Attended

Belleville West High School

Job Titles Held:

Dispatch Operations Manager
Commercial Glazier
Auto Glass Technician

Degrees

High School Diploma

Dispatch Operations Manager Resume Example

Resume Score: 80%

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