Dispatch Operations Manager Resume Example
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DISPATCH OPERATIONS MANAGER
Summary
Skills
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Experience
Dispatch Operations Manager, City Of Springfield, July 2020-July 2020Springfield , MA
- Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
Commercial Glazier, Truteam, July 2020-July 2020Tigard , OR
- Fastened glass panes into frames or sashes using clips, points or moldings and added weather seals or putty around pane edges to seal joints.
- Managed relationships with vendors, clients and coworkers to cultivate positive work environment while driving sales, quality and top-level service.
- Set glass doors into frames and bolted metal hinges, handles, locks and other hardware to attach doors to frames and walls.
- Prepared glass for cutting by applying oil to cutting lines and smoothed cut edges through polishing and grinding.
- Measured and marked outlines and patterns on glass to indicate cutting lines with high accuracy and attention to detail.
- Conferred with clients to determine project requirements and provide cost estimates, providing detailed updates throughout project execution.
- Earned and maintained [Number]% customer satisfaction rating during course of employment.
- Collaborated with team members to complete $[Number] job under extremely stringent deadlines.
- Fabricated and installed metal sashes and moldings for glass installation using aluminum or steel framing.
- Improved operations by working with team members and customers to find workable solutions.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Improved customer satisfaction by finding creative solutions to problems.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Delivered [Product or Service] to customer locations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Answered [Number] calls per [Timeframe] to answer customer questions.
- Handled all delegated tasks, including [Task] and [Task].
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Auto Glass Technician, Scott-Mcrae Automotive Group, July 2020-July 2020Lorton , VA
- Prepared work orders, set up and updated accounts and closed out service tickets.
- Maintained neat, clean and safe work areas.
- Received and submitted payments for work.
- Discussed products, services and accessories with clients.
- Repaired and installed different types of automobile glass in all makes and models.
- Removed foreign matter and glass from damaged areas prior to completing repairs.
- Prepared work areas, applied priming compounds and monitored curing process after installations.
- Maximized efficiency by selecting appropriate tools, safety equipment and parts according to each job's requirements.
- Completed high-quality work by installing new foam dams on pinchwelds and rubber-channeling strips around edges of glass or frames.
- Primed all scratches on pinchwelds with primer and removed all dirt and foreign matter from damaged glass to ready surfaces for installations.
- Provided customers with accurate price quotes and offered options for various glass grades, trims, and molding replacements to meet individual needs.
- Installed, repaired and replaced safety glass and related materials, including backglass heating elements, on vehicles and equipment.
- Removed broken or damaged glass windshields safely using hand tools such as [Tool] and [Tool].
- Checked for wetness or contamination in damaged areas and dried out moisture prior to making repairs.
- Achieved cost-savings by developing functional solutions to [Type] problems.
- Recognized by management for providing exceptional customer service.
- Handled all delegated tasks, including [Task] and [Task].
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Answered [Number] calls per [Timeframe] to answer customer questions.
- Delivered [Product or Service] to customer locations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Created agendas and communication materials for team meetings.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Leveraged [Software] to input and compile data gathered from various sources.
- Improved operations by working with team members and customers to find workable solutions.
- Maintained updated [Type] knowledge through [Task] and [Task].
Education and Training
High School DiplomaBelleville West High School, , CityJune 1984
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Resume Strength
- Completeness
- Length
- Strong summary
Resume Overview
School Attended
- Belleville West High School
Job Titles Held:
- Dispatch Operations Manager
- Commercial Glazier
- Auto Glass Technician
Degrees
- High School Diploma
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